Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery of nice, bright Yorkshire cream stone.”

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Posted 4 months ago

“Great price and easy to use website. Goods turned super fast and the delivery team were very polite and helpful. Very pleased.”

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Posted 4 months ago

“My gravel was delivered as arranged by me. The driver was very helpful and friendly. Thank you.?”

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Posted 4 months ago

Thank you for taking the time to leave a review Maureen. Apologies something stopped you from leaving a 5-star review (although we do really appreciate the 4 stars given!) I'll pass on your feedback to the UPN depot for the driver 🙂 Thanks, Jacqui

Posted 4 months ago

“Easy ordering, excellent product, very reasonably priced. Good communication and delivery. I’m absolutely delighted with the purchase and wouldn’t hesitate to purchase from them again and recommend them to anyone.”

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Posted 4 months ago

We're really pleased to hear you're happy with everything Andrew! Please feel free to send us some photos of how you've displayed the black cobbles if you like to sales@stoneandgarden.co Thanks again for taking the time to leave us a great 5-star review! Jacqui.

Posted 4 months ago

“To begin with, I ordered a sample bag to see if the gravel was what I wanted. It would have been nice if you were discounted that amount if going on to purchase a jumbo bag,but that's just my opinion. The gravel is as described on their website & it was delivered on my chosen day. It would have been helpful to know if it would be am, or pm, but sadly the tracking doesn't show it & even by ringing they were unable to say. Overall, I am happy with my purchase & would recommend the company, thanks!”

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Posted 4 months ago

Thank you for taking the time to leave some feedback Barbara. I've passed on your comments about the tracking from UPN being quite simple and could do with more information that both you as the customer and us can see. Thanks for the any recommendations passed on! Jacqui.

Posted 4 months ago

“All arrived as agreed. Happy to use again.”

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Posted 4 months ago

Happy to hear Lee, thanks!

Posted 4 months ago

“Wonderful! The stones arrived on the date I requested. They look exactly as expected and the bag is full of stones as opposed to sand/grit. Relally happy and it has made a difference to our garden already.”

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Posted 4 months ago

Thanks for the great feedback!

Posted 4 months ago

“Great products and delivered as per schedule”

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Posted 5 months ago

“Arrived when specified. Good quality product as described. Dropped where requested. Would use this company again.”

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Posted 5 months ago

“Great company - well priced and courteous delivery.”

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Posted 5 months ago

“Great value for money, delivery drivers friendly and good communication. Have used before and will use again, and will definitely recommend to friends and family”

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Posted 5 months ago

“Delivered as stated. Excellent service throughou. Would definitely use again.”

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Posted 5 months ago

“Great value for money and no delivery charges. Always good quality gravel.”

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Posted 5 months ago

“Fast delivery, professional and great customer service. Thank you”

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Posted 5 months ago

“I am very happy with my purchase .also the delivery was good he gave me a ring to say that he was 10 minutes away .the stones look lovely in my garden just what i wanted .i would recommend this Company .Great service thank you .”

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Posted 5 months ago

“Superb value for money my only criticism the stone is delivered on a pallet and if you have a gravel drive the courier just dumps it on the road”

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Posted 5 months ago

Author didn't leave any comments.

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Posted 5 months ago

“Very very poor Would never recommend Uses third parties that are unreliable Very very very dissatisfied”

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Posted 5 months ago

Thank you for taking the time to leave a review Andrew, we welcome feedback from customers whether it be positive or negative. Apologies once again the delivery depot weren't able to safely deliver to your address on a 18T or smaller 7.5T tail-lift vehicle (following your alternative directions to approach your property). If the driver considers your access unsuitable for whatever reason they are within their rights to refuse to unload the pallet(s) or leave it as near as possible to the required destination.

Posted 5 months ago

“Excellent service Good value and delivered when said Top marks Would definitely recommend”

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Posted 5 months ago

Thank you David for taking the time to leave a review, I'm glad you're happy with everything! Thanks, Jacqui

Posted 5 months ago

“Absolutely spot on service from beginning to delivery, friendly helpful staff through to the delivery driver. There are still good companies out there. Price couldn’t be beaten, really good value. Would definitely use again in my next project, just need to start one now. Have recommended to friends and family”

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Posted 5 months ago

Wow thanks Joanne for a fantastic review, we really appreciate your kind comments! Please do bear us in mind for any future orders. Thanks, Jacqui

Posted 5 months ago

Stone & Garden Direct is rated 4.6 based on 987 reviews