Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with slate and delivery instruction where done . Great work”

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Posted 7 years ago

Thank you Mr Baxter for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“I purchased some garden stones, the website was very easy to use as was the ordering. The delivery cost was very reasonable and my order was delivered within 3 days”

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Posted 7 years ago

Thank you Mrs Spiers for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Many thanks, ordered 20 bags of 40mm slate chippings for my garden, really pleased, look absolutely fab in my garden. Slight problem with delay in delivery as the delivery lorry broke down but got them the following morning, really helpful delivery guy. Would definitely recommend you. Thank you.”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Swift and smooth delivery Everything as expected”

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Posted 7 years ago

Good afternoon, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Great price .very helpful driver stress free delivery very happy already recommended to my family and friends”

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Posted 7 years ago

Good afternoon Susan Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the products you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 7 years ago

“We've ordered several bags of garden stone. The quality is great, price good and delivery has always been as promised. Happy to recommend and will definitely use again”

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Posted 7 years ago

Good afternoon Amanda. Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the products you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Ordered blue slate to surround trees in two garden borders. Prompt and efficient delivery, great value and quality product. Would recommend.”

Helpful Report

Posted 7 years ago

Good afternoon Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the Blue Slate you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Delivery was on time and product just what I wanted. A great buy, totally recommend it.”

Helpful Report

Posted 7 years ago

Good afternoon Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Very happy with the slate and did the job very well thanks for the great service”

Stone & Garden Direct 5 star review on 20th April 2017

Helpful Report

Posted 7 years ago

Good afternoon Mr Allen Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the slate you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Great company to deal with, called me the morning after I placed the order to confirm the delivery date, called again the afternoon before delivery to check everything was okay our end for delivery. Item exactly what we wanted and delivered in exactly the place we wanted, cheapest price I could get the item on line and good quality. Very satisfied”

Helpful Report

Posted 7 years ago

Good Afternoon Jacquie, Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d firstly like to thank you for taking the time to reflect on our service and give us such positive feedback. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Delivery did not take place as scheduled so wasted one day holiday for no reason. Deliveries are very prescriptive (understandably) however, unless there are specific circumstances (which there weren't on my delivery), I believe I have the right to expect the delivery to take place. I contacted customer services who were very helpful and requested a refund of the delivery cost but to date have heard nothing. No problem with product”

Helpful Report

Posted 7 years ago

Hi Mr Hayter, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Prompt delivery, good quality”

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Posted 7 years ago

Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Good quality plum slate chippings, good size, 40mm as advertised, delivered on set day and with pallet and clean bag. Left in the right place in our absence. Speedy service just before Easter, so well done!”

Helpful Report

Posted 7 years ago

Good Afternoon, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the plum slate you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Great value plus swift delivery with a driver that was more an helpful”

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Posted 7 years ago

Good afternoon Mr Brooks, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 7 years ago

“Good quick service. Good price and quality”

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Posted 7 years ago

Good Afternoon, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“They informed me hour before due to arrive that they will deliver. That saved me waiting in all day. Thank you. The driver was very pleasant.”

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Posted 7 years ago

Good Afternoon, Thank you Mary for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and we will pass this on to the transport team. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Great product , good delivery time . Good price Delivery company kept me informed on timing of delivery . However the delivery system might want some thought . One man with some pallet trucks. My house is on the street which has a slight slope . If I had not of helped the driver would probably not have got the load from the road to the pavement. 850 kg is a lot for non motorised pallet trucks.... Other than that I will be ordering more from you and will recommend you to my friends....”

Helpful Report

Posted 7 years ago

Good Afternoon, Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d firstly like to thank you for taking the time to reflect on our service and give us such positive feedback. . I have spoken to our delivery company and we are working hard alongside each other to improve on our delivery service. Kind regards, The Stone and Garden Company

Posted 7 years ago

“The item I chose 20-30mm Scottish pebbles were in stock, a good price and good communication throughout the order and up to delivery. Just a point of note for anyone else ordering them, they look good, nice range in sizes, some are a bit bigger but I would'nt choose them again for a driveway. That's probably why this company doesn't suggest them for driveway projects!! My mistake.”

Helpful Report

Posted 7 years ago

Good afternoon, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 7 years ago

“Was given the wrong information after speaking to someone about my order The customer services was shocking when I was trying to rectify the situation that was their error Have requested to be contacted a week ago and still nothing”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our customer services and we are working hard alongside each other to reduce the risk of this happen in the future. Kind regards, The Stone and Garden Company

Posted 7 years ago

“All as advertised, only small point didn't take pallet away. Difficult to dispose off , otherwise all well.”

Helpful Report

Posted 7 years ago

Stone & Garden Direct is rated 4.6 based on 987 reviews