Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good quality and prompt delivery”

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Posted 7 years ago

“My order was for blue 40mm slate, and I chose Stone and Garden for their competitive price, availability, and delivery options. The slate was delivered "overnight" which I found a little confusing, but all became apparent when it arrived as promised, but by a local carrier. Obviously "overnight" meant it was trunked to a local depot. There was no problem in offloading by pallet truck, even though my road is on a slight incline, and was wheeled down my drive to where I wanted it. The slate was exactly as ordered, although it had not been pre-washed, but again that was easily resolved once it had been laid by hosing it down. I would definitely use this Company again, and have no hesitation in recommending them.”

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Posted 7 years ago

Thank you Dudley for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Great service and stones look fantastic I'm ordering more in a couple of weeks. Delivery guy was fab as well!!!”

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Posted 7 years ago

“Two bulk bags of stones delivers on time, driver was very helpful”

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Posted 7 years ago

“Excellent service driver was helpful all arrived when stated”

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Posted 7 years ago

“The person I spoke to was delightful and very helpful each time I called. The delivery driver was lovely - he called before arriving, as requested, and we discussed where the pebbles could be left. I would happily use the company again.”

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Posted 7 years ago

“Very quick delivery, delivery driver was very helpful and pleasant. Item was just as described. We are very happy with the Company and will use again.”

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Posted 7 years ago

“Ordered a bulk bag of garden pebbles, low delivery costs, great communication and delivered very quickly at time stated. I received a call from driver so I did not have to stay in all day and he put goods on driveway as instructed so very pleased.”

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Posted 7 years ago

“We purchased a bulk bag of 'black ice' containing 2 different coloured stones, black basalt and blue ice. We have previously used this product, although from a different supplier, to cover our front garden and the product from the Stone and Garden Company is only vaguely similar. You would think that 2 different stone types mean a 50/50 mix, which is certainly what our 3 previous bulk bags have been, but the product from Stone and Garden Company contains a majority of black basalt so looks nothing near to what we have previously used. When the delivery came I initially sent it back as it looked like a whole bag of black basalt. I had to wait several days for the pictures to be sent showing that it was indeed 'black ice'. This caused me having to pay a redelivery charge of £18 for a product that I am not completely satisfied with. We have had a small area done now for a month and a half, as well as the open bag being left on our driveway but despite all the rain that we have had ,the 'dust' that the company said was the cause of it looking the way it did has remained. Please see the photos that accompany this review; the first one is a screen grab from their website, the second is the bulk bag not long after it had rained and the third photo is the small area we have done showing the older product to the front of the photo and the product from the Stone and Garden Company in the background. THINK TWICE BEFORE ORDERING BLACK ICE FROM THIS COMPANY.”

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Posted 7 years ago

“Ordered 2 pallets of plum slate chippings, however on 1 off the pallets most of the 20 kilo bags were damaged especially the lower 2 rows. A lot of the chippings had escaped/missing. I am not sure that all the bags were received as the shrink wrap had been torn off and bags were loosely thrown on top. I hasten to add I didn't count them. There was also an order shortage of membrane and after 3 attempts of trying to contact via the web site, I sent an email directly to the email address obtained. The shortage was signed for and witnessed by the courier, but was still queried. Y the sales office. Eventually the shortage was supplied but almost 2 weeks had elapsed from the original delivery causing a delay/disruption in the laying. Not happy!!!”

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Posted 7 years ago

“excellent will recommend to others . Delivery man very good. Although l still think it is a two man job pulling that heavy load. That is what l think ............not the delivery man.”

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Posted 7 years ago

“They do what they say they will and the product we bought was as we expected”

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Posted 7 years ago

“Second time I have ordered the black ice gravel and can't fault the product or the service. Looks amazing in the garden! Thank you :-)”

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Posted 7 years ago

“Smooth process for ordering, delivery on the day specified and pallet deposited where it was most convenient. All in all excellent service and value for money.”

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Posted 7 years ago

“Delivery on time and price right”

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Posted 7 years ago

“Excellent Service”

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Posted 7 years ago

“Delivery on time as promised”

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Posted 7 years ago

“Real easy to use, excellent price and quick delivery”

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Posted 7 years ago

“quality goods and arrived on time”

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Posted 7 years ago

“Their pricing was good, delivery when they said they would and the product was great!”

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Posted 7 years ago

Stone & Garden Direct is rated 4.6 based on 987 reviews