Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 990 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 990 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

Write Your review

Tell us how Stone & Garden Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite simply, awful. The order was cancelled (last minute) on three separate occasions due to their delivery vendor not having the correct van available — which is completely bizarre given I only ordered one bulk bag, a modest amount by any measure. In fairness, the Stone and Garden team were very responsive and understanding throughout the process, the criticism I have is them not finding a solution for the delivery by either using a different delivery service provider/vendor, or finding a time slot that would work in the future and/or offering a gift as a complimentary gesture — instead the only option being put to me was to cancel the order despite me having endured three missed delivery slots, massively disrupting my time and personal plans. While the terrible service was absolutely caused by their vendor, ultimately it is also reflection of the supply chain which is quite frankly terrible if that experience is anything to go by. Their team is giving me a full refund — and added that I wouldn’t have to pay the return charge either, which I did find amusing given the ordeal I had been through, and especially more so with the stones not even arriving. My advice would be to find a new delivery partner who supply that area.”

Helpful Report

Posted 10 months ago

“Delivered on time really happy with the multi mix my drive looks fantastic”

Helpful Report

Posted 10 months ago

“Very happy with service we received, I was kept well informed regarding delivery and they were very professional”

Helpful Report

Posted 10 months ago

“Excellent product and delivery”

Helpful Report

Posted 10 months ago

“Stone & Garden Company were 5 star BRILLIANT! I gave them my measurements for two patios and four borders and they worked out the exact amount of gravel required. It was delivered very quickly and was definitely the best price after searching for hours on the internet. Extremely helpful and friendly advice over the phone and I am SO pleased with the result.”

Helpful Report

Posted 10 months ago

“Lovely product, competitive price and fast delivery. Will use them again.”

Helpful Report

Posted 10 months ago

“Excellent company to deal with, a lot cheaper than the big company's out there and arrived at the specified time, very impressed and this is the second time using this company.”

Helpful Report

Posted 10 months ago

“Very good service. Thank you.”

Helpful Report

Posted 10 months ago

“great service, delivery guy was awesome”

Helpful Report

Posted 10 months ago

“I used The Stone & Garden Co for all my decorative aggregate needs over the last few years. The order process is extremely simple, delivery fast with no problems and always a good product. I can’t find fault in any way. Thank you.”

Helpful Report

Posted 10 months ago

“Arrived on time on the day of my choosing. Product I ordered was exactly as required. Very happy customer”

Helpful Report

Posted 10 months ago

“Good product but carrier turned up without correct equipment to deliver which meant a delay of three days for delivery.”

Helpful Report

Posted 10 months ago

Hi Julia, thank you for taking the time to leave a review. Sorry the delivery side of it affected your review. I've just checked and we weren't made aware of any issues with delivery delays for you so I'll definitely pass this feedback onto the UPN depot for you. Thanks, Jacqui

Posted 10 months ago

“Really pleased with the quality of the service we received. Communication on the day of delivery was brilliant too. Was definitely ordered from this company again.”

Helpful Report

Posted 10 months ago

“Excellent service easy ordering, fast delivery.”

Helpful Report

Posted 10 months ago

“Used a couple of times now for stone chippings. Good prices, simple to order online and you can choose your date of delivery. Once out for delivery the tracking wasn’t so good so had to make sure someone was in until it arrived but that was ok.”

Helpful Report

Posted 11 months ago

“Excellent service”

Helpful Report

Posted 11 months ago

Thank you for the 5 stars Kevin!

Posted 11 months ago

“I have used this company twice now and will only use them in future. The team at HQ are really helpful if you have any queries, they do exactly what they say, easy payment, easy delivery, great products. I have no hesitation to recommend.”

Helpful Report

Posted 11 months ago

Thanks Sara for the great feedback especially about ourselves ☺️ your photos look great on how you've used the rockery! We look forward to getting any future orders from you!

Posted 11 months ago

“I ordered a large bag of chippings. The process was straightforward and delivery was easy and effortless.”

Helpful Report

Posted 11 months ago

Glad you found everything easy Jan & you're happy with everything.

Posted 11 months ago

“Great price, quick delivery and really good product.”

Helpful Report

Posted 11 months ago

Thanks for the great feedback Adam, we appreciate it

Posted 11 months ago

“delivery went smooth and as expected, great quality product”

Helpful Report

Posted 11 months ago

Thanks for the great feedback!

Posted 11 months ago

Stone & Garden Direct is rated 4.6 based on 990 reviews