Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

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“Great quality gravel and good quantities in the ton bags!! On time so didn’t slow the job”

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Posted 6 years ago

“Ordered a sample of some stone and to this day it still hasn’t arrived. Very poor Would not recommend to anyone”

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Posted 6 years ago

“Brilliant service, extremely helpful from start to finish. Excellent company. Will definitely use them again.”

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Posted 7 years ago

Alison, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the goods you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Excellent from start to finish. Customer service was helpful and friendly. Delivery arrived on time. I’ve now placed another order. Definitely recommend.”

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Posted 7 years ago

Thank you Elizabeth for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“The bag of gravel was dropped right in the middle of my entrance right at the road edge! We couldn't get in the drive so had to park at road until my friend had to use his landrover and shift gravel with his bumper out of the way!”

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Posted 7 years ago

“Excellent price fast delivery. Delivery driver was a star.”

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Posted 7 years ago

“Excellent company good quality without compromising on the cost”

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Posted 7 years ago

“Fabulous service delivery chap very patient and accommodating”

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Posted 7 years ago

“Purchase of our shed was great, price amazing and delivery spot on.”

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Posted 7 years ago

“Delivered two days after I ordered ,driver was very helpful got the slate were I wanted it even though it was going over the old slate.”

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Posted 7 years ago

Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“My order was delivered on time and as stated very pleased with my order”

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Posted 7 years ago

“First time used but not the last. Ordered online and everything straight forward. Great company and a pleasure to deal with”

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Posted 7 years ago

Thank you Stuart for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Easy to order online, delivery instructions were clear. Stones arrived on time and quality was very good.”

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Posted 7 years ago

Thank you Jane for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“The service was amazing and the stone is just what I needed to top up my drive. I will comeback to you for more stone.”

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Posted 7 years ago

Thank you Chris for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“We ordered some plum slate and weed control membrane from Stone & Garden. I paid extra to have it delivered on a specific day ready for it to be laid. The delivery driver arrived with only the slate and no membrane, which of course meant that the slate could not be laid on that day. We immediately contacted Stone & Garden to advise them of this and they immediately blamed their haulage company saying that they had lost it on the way. This was not the case. It hadn't been included within our order, despite it clearly stating on the invoice and the picking note. We advised the Stone & Garden that we needed the membrane to be able to use the slate which had been arranged for that day. They were unhelpful in trying to resolve this and in the end, we had to quickly source some locally in order for it to be laid on the date arranged. Stone & Garden didn't accept responsibility and they eventually refunded the money for the membrane. No refund for the delivery and no compensation for this inconvenience. It's lucky that we managed to get some locally, otherwise it would have cost us extra to have our landscaper come in another day.”

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Posted 7 years ago

“Easy to order”

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Posted 7 years ago

Thank you Margaret for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Great service! I love the gravel colour!!”

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Posted 7 years ago

“We ordered a sample of flamingo gravel, beautiful by the way.It arrived quickly. We then went on to order a bulk bag. That arrived on the day I discussed with a member from customer service. Very helpful and informative. The whole transaction through to delivery was easy and done with minimum fuss. Highly recommend this company, very impressive.”

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Posted 7 years ago

Maria thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the 20mm flamingo you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Good prompt reliable service and reasonably priced slate chippings I ordered”

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Posted 7 years ago

Thank you Lynfa for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“Ordered 20MM Black Basalt, but what I received are light grey in colour and definitely not the same as on the Stone and Garden website. Light grey ones I could have bought cheaper locally. Needed the stones urgently for estate agent photos so did not have time to refuse delivery and source alternative.”

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Posted 7 years ago

Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d firstly like to thank you for taking the time to reflect on our service.

Posted 7 years ago

Stone & Garden Direct is rated 4.6 based on 987 reviews