Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was very efficient until the transfer of the bulk sacks to the site. The pallet company was not geared up to move the sacks from the tail gate of their truck to the site and came with a simple hand pallet trolley which was not man enough for the job and had such small wheels they sank into the gravel on the drive. Luckily I was able to employ the good services of a local farmer who had a forklift tractor- otherwise the delivery would not have been able to take place and the first sack would have been stuck in the middle of my driveway.”

Helpful Report

Posted 9 years ago

Hi David, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future. Kind regards, The Stone and Garden Company

Posted 9 years ago

“very good quality,helpful staff.”

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Posted 9 years ago

We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 9 years ago

“Ordered the plum slate 40mm. Very reasonable price (£100 for 850kg) and delivered on time within 3 days. Bag a bit ripped at the bottom but it wasn't a problem. Very good quality slate - impressively purple and quite evenly sized. Not much, if any blue slate in there. All in all, very happy and would recommend.”

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Posted 9 years ago

Thank you Martin for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 9 years ago

“You did the simple things well: Clear and easy to navigate website. Competitive pricing. Easy ordering and.. On-time delivery.”

Helpful Report

Posted 9 years ago

Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d firstly like to thank you for taking the time to reflect on our service and give us such positive feedback. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Excellent company to deal with. I purchased a sample bag to check sizing before ordering which turned out to be very beneficial as we eventually chose a smaller size than the sample. The granite stones look great. Delivery arrived as promised and the driver was very helpful.”

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Posted 9 years ago

Thank you Dennis for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 9 years ago

“I've had 2 loads of red pebbles and both orders have been processed very good and both the deliverers have been on time and the drivers have been very helpful, thanks”

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Posted 9 years ago

“Order was delivered after eight days not four. Was advised it had been signed for but had not even been delivered. When It arrived palate was dangerously overloaded and 7 1/2 feet tall”

Helpful Report

Posted 9 years ago

Hi Sharon , Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Great, quick service.”

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Posted 9 years ago

Sara, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 9 years ago

“Really good service and really accomodating delivery driver. Great product too.”

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Posted 9 years ago

Thank you Richard for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 9 years ago

“The Stone and Garden team were very helpful, efficient and professional but friendly too. The goods were delivered on time and placed exactly where I needed them (I was out when delivery was made but this wasn't a problem). The Yorkshire Cream gravel/stones are a lovely colour and brighten up the driveway - they were also the cheapest I could find and we qualified for free delivery. I would definitely recommend this Company. Thank you Stone & Garden!!”

Helpful Report

Posted 9 years ago

Lynn, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with products and service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Ordered three samples. Two were sent immediately and I got an email within minutes from customer services telling me the the third was out of stock but would be sent as soon as it came in and it has just arrived today. Thank you!”

Helpful Report

Posted 9 years ago

Lindsey, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with customer service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Product as described, arrived on time.”

Helpful Report

Posted 9 years ago

David, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 9 years ago

“I was able to order the stones I wanted online and they were delivered the next working day. As there was no crane my gravel had to be left kerb side but this was explained before my order. Was bit of a pain as there's steps to my property.would've been better if it was a ton rather than 850 as I could've done with the extra amount but didn't see the sense to have another delivery for two bags.overall I'm pleased with the product and service.”

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Posted 9 years ago

Thank you Heatha for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 9 years ago

“good communications, fast delivery, I would recommend.”

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Posted 9 years ago

Hi Omur, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 9 years ago

“The product is very nice and at a good price. The only negative was the delivery. It was delivered in two seperate lorries, each time a different driver, two days apart which required me to be at home to give directions each time and to take delivery of the order. If you`re buying a lot of bulk bags check that they will all be delivered together otherwise you`ll be waiting in a lot.”

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Posted 9 years ago

Thank you Astrid for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 9 years ago

“very good service.the driver was very helpful in a tight situation.”

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Posted 9 years ago

Good afternoon Alan, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Very good”

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Posted 9 years ago

Hi Carole, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 9 years ago

“Delivered on time , notified of delivery by phone about an hour before it arrived, had two deliveries , both drivers were most helpful. Excellent service.”

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Posted 9 years ago

Hello Barry, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 9 years ago

“Delivered timely and efficiently”

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Posted 9 years ago

Thank you Keith for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Everything went smoothly from ordering to delivery all information given at ordering stage of great help many thanks for a first rate service AAAA”

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Posted 9 years ago

Hi Terry, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the Scottish Pebbles that you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 9 years ago

Stone & Garden Direct is rated 4.6 based on 987 reviews