Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a bulk bag of slate. Communication regarding the delivery was excellent, the delivery arrived on time and the driver was brilliant......helpful, accommodating and friendly. The slate was good quality although there was quite a lot of very small slate which I was unable to use and had to be sieved to ensure it didn't go on the garden. Obviously this was quite time consuming. I do appreciate that this is a natural residue however you should be aware of this when ordering, factoring in the extra time needed to remove if necessary. Overall the experience was very good and I would recommend this company.”

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Posted 10 years ago

Hi Tara, Thank you for you feedback and we really appreciate your recommendation. As a company we work hard together to try and give our customers the best products and service. On all our product pages in the description there is a section about size which says ' Please be aware that there may be a slight variation in the size, shape and colour of this material as it is a naturally quarried product.' Every day we are trying new ways to better ourselves, so all our reviews are really important to us and are all taken on board. Kind regards, The Stone and Garden Company

Posted 10 years ago

“I arranged for delivery on Friday the stones were on my dri”

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Posted 10 years ago

“Easy ordering; good price; delivered on time. I was a bit disappointed in the shade of the chippings however that's the risk you have to take when buying a natural product on-line.”

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Posted 10 years ago

“Value for money Delivered as agreed Would use you again We'll done”

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Posted 10 years ago

Hi Bernard, Thank you for your feedback. All comments are very much appreciated. Happy to hear everything was ok for you. Kind regards, The Stone and Garden Company

Posted 10 years ago

“very good price and very fast delivery also delivery driver was very good and put the stones where we wanted even though was no the most convenient place for him”

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Posted 10 years ago

Hi Kevin, Thank you for your feedback. We are glad you was happy with your service. Kind regards, The Stone and Garden Company

Posted 10 years ago

“Good quality Cotswold chippings, well priced and delivered quickly and efficiently. I will use this company again.”

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Posted 10 years ago

Hi Richard, Thank you for your kind comment. We are happy everything went smoothly. Kind regards, The Stone and Garden Company

Posted 10 years ago

“So the company themselves are fantastic, really helpful and great products BUT sadly it is a huge but, the delivery really let's them down. The courier company did not bother to show up the first time ( they said the could not find the house and also had to take a rest so had returned back to the depot which was quite ridiculous) and the second time the delivery man turned up late and was on his own and was also both incapable and unwilling to move the goods himself so I had to get my father had to climb into the back of the truck and help him otherwise he threatened that he would have taken the goods back to the depot again. Real shame as great service when you order but sadly would not use again because of the delivery issues hence my standard rating only.”

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Posted 10 years ago

Hi Carrie, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future. Kind regards, The Stone and Garden Company

Posted 10 years ago

Stone & Garden Direct is rated 4.6 based on 987 reviews