Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, a bit on the pricey side but does include prompt excellent delivery service.”

Helpful Report

Posted 5 years ago

Hello Margaret, We appreciate that you have taken time out of your day to write us a review and you are happy with the product you received. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 5 years ago

“Excellent product and price, which included delivery. Only issue was that when the delivery people collected the product from the company they delivered immediately, which wasn't on the date agreed. Thankfully I was in and no real problem but it could have been an issue.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future Kind regards, The Stone and Garden Company

Posted 5 years ago

“Ordered a tonne bag of gravel and it arrived as expected. I had a nice phone call to check delivery times. Cheaper than sourcing locally. Recommended.”

Helpful Report

Posted 5 years ago

Hello Graham, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 5 years ago

“Great service- delivery person very helpful- will definitely recommend👍”

Helpful Report

Posted 6 years ago

Hello Martin, Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d like to thank you for taking the time to reflect on our service and give us such positive feedback. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Fantastic service, arrived on time and good quality product!”

Helpful Report

Posted 6 years ago

Hello, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Great service and no hassles delivered on time thank you”

Helpful Report

Posted 6 years ago

Hello Darren, We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Reliable fast service. Delivery man helpful and polite. Good product.”

Helpful Report

Posted 6 years ago

Hello Richard, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“First Order 30/4/18 £114.40 Second Order 11/12/18 £105.40 otherwise very good”

Helpful Report

Posted 6 years ago

Hello Delfina, Thank you for taking the time to write this review. We try to pass on discounts to customers where we can and happily with this particular product we were able to do this. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Great service. The delivery was on time and the driver helped me to move the stones closer.”

Helpful Report

Posted 6 years ago

Hello Estrella, Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d like to thank you for taking the time to reflect on our service and give us such positive feedback. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Many thanks for completing my order promptly. I was surprised however that you didn't want, or wouldn't take back the empty pallets, given our countries campaign for recycling. I will have to burn them.”

Helpful Report

Posted 6 years ago

Hello Martin, We appreciate that you have taken time out of your day to write us a review. You may find your local merchants will take the pallet from you and recycle it for you. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Good price, quick delivery. Crane vehicles would be better than pallet truck and tail lift for bulk bag deliveries”

Helpful Report

Posted 6 years ago

Hello Stu, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Lovely garden ornament for Christmas present”

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Posted 6 years ago

“Easy to navigate website, easy ordering system, timely delivery - what's not to like! My second purchase from Stone and Garden Company and will be back for more. Many thanks”

Helpful Report

Posted 6 years ago

Hello Hana, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Very good service. Both friendly and helpful over the phone and delivery driver was also the same.”

Helpful Report

Posted 6 years ago

Hello Grant, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“The product is fine and at a very competitive price. The delivery service was dreadful. We were given a delivery day and assumed it would be in normal working hours. We checked at lunchtime and were told our delivery would be between 2-5. At 4.30 we checked again and were told our delivery vehicle was at Abingdon a good hour away from us. The delivery finally arrived at 7.30 p.m. this we think was unacceptable as we could have been going out in the evening and certainly did not anticipate a deliver of bulk shale bags at that time in the evening.”

Helpful Report

Posted 6 years ago

Hello Barbara, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Please accept our apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future Kind regards, The Stone and Garden Company

Posted 6 years ago

“Had the gravel delivered two bulk bags approx 850kg per bulk bag and only had a maximum of 600kg! Turn up on two different days rip off never again will I buy from this company”

Helpful Report

Posted 6 years ago

Hello Steve, Thank you for taking the time out of your day to write a review. Please accept our apology for the delay with your delivery, when you brought this to our attention on the 30th November that you had only received one bag we called the external haulier straight away and was told your local depot had not received the second bag but it was in transit and they would deliver to you on the 1st December. The second bag was then delivered on 1st December, we are working closely with the external haulier to ensure this does not happen in the future but again please accept our apology for any inconvenience this may have caused. In respect to your comment regarding the weight of material you received, we use oversized bags, they are never filled right up to the top of the bag so we can allow manoeuvrability for the haulier and customer. Our bags are mechanically filled and weighed, all bulk bags we send out are weighed to 850kgs, I have also confirmed with the external haulier the total weight of both bags was 1700kgs – 850kg each. Kind regards The Stone and Garden Company

Posted 6 years ago

“Excellent product, service and delivery. Would definitely recommend.”

Helpful Report

Posted 6 years ago

Hello Kelly, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the product and service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“quick delivery”

Helpful Report

Posted 6 years ago

Hello, We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“The stone is beautiful and looks great, however the delivery was very poor. Firstly the delivery arrived on he wrong day and so the area wasn’t prepared ready for the stone. Secondly the delivery driver expected my pregnant wife to move heavy blocks so the pallet could fit on my drive area. Thirdly the driver then failed to get the pallet on my drive and left it half on my drive and half on the pavement. I was at work and couldn’t more it until late. This could have left me paying a fine if a complaint was made by a neighbor. The driver was pleasant but not helpful and refused to do anything else other than leave the pallet as it is. Plus he actually damaged part of the pavement edge. Happy with product but not with delivery service!”

Helpful Report

Posted 6 years ago

Hello Daniel, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Simple no hassle service. Delivery driver happy and helpful, unloaded in minutes, great price. Good job!”

Helpful Report

Posted 6 years ago

Hello Sean, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

Stone & Garden Direct is rated 4.6 based on 987 reviews