Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 990 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 990 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is fine and at a very competitive price. The delivery service was dreadful. We were given a delivery day and assumed it would be in normal working hours. We checked at lunchtime and were told our delivery would be between 2-5. At 4.30 we checked again and were told our delivery vehicle was at Abingdon a good hour away from us. The delivery finally arrived at 7.30 p.m. this we think was unacceptable as we could have been going out in the evening and certainly did not anticipate a deliver of bulk shale bags at that time in the evening.”

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Posted 6 years ago

Hello Barbara, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Please accept our apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future Kind regards, The Stone and Garden Company

Posted 6 years ago

“Good price & delivered very quickly. However, incorrect delivery slot advised by depot, no drama but I would have liked to have been there when it arrived to ensure it was placed exactly where I wanted it.”

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Posted 6 years ago

Hello Alan, We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“I would have given Very Good, every thing was OK, but found one bag was torn .”

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Posted 6 years ago

Hello, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Wet day driver stressed by delivery but had not thought out how to get product off of the lorry. He got there in the end.”

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Posted 6 years ago

Hi Margaret, Thank you for your feedback. All feedback is important to us and taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future. Kind regards, The Stone and Garden Company

Posted 6 years ago

“I ordered some bags of red granite. The product was perfect, and delivery time fast. The only downside is the bulk bags are on pallets, off loaded onto a pallet truck, with the limitations of where a pallet truck can go. Ideally a crane lift would be much better.”

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Posted 6 years ago

Hello Peter, every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d like to thank you for taking the time to reflect on our service and give us such positive feedback. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Ordered white stones over the phone .. the lady was really helpful . The stones arrived 2 days later and were just what I wanted.”

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Posted 6 years ago

We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Happy with the Blue Slate clippings , a bit of a problem with the delivery,but Stone and Garden were very helpful and resolved the problem, would buy from them again.”

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Posted 6 years ago

Thank you Ian, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 6 years ago

“Order process, price point and product are great. Delivery on a pallet for heavy orders is an issue - trying to move a ton of product on a pallet truck with even the slightest incline is almost impossible. And as we live on a slight hill it even need three of us to help move the pallet inside the lorry.”

Helpful Report

Posted 6 years ago

Hi Terry, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happening in the future Kind regards, The Stone and Garden Company

Posted 6 years ago

“Quality product, speedy delivery, value for money & great communication 👍🏻”

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Posted 7 years ago

“High quality service with quick delivery. Terms and conditions were iterated as regards where goods were to be dropped off (curb side). I am happy will recommend co in future. Maynard”

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Posted 7 years ago

“Very easy to order and great prices. My only issue was the big time window for delivery, even on the day we were not given any indication of the approximate time of arrival.”

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Posted 7 years ago

“This company handled the order and delivery very professionally.The product is excellent .This is the second time I have used them.”

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Posted 7 years ago

“Ordered one bulk bag, and ran out so had to order another bulk, the first bag was very muddy stones, the second bag was a lot better, the second delivery was changed three times, do to the bad weather, but still happy with stone, and garden”

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Posted 7 years ago

“Easy website to find what I wanted. Friendly customer service to place my order. Delivery fast and efficient. Really pleased with purchase and service received.”

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Posted 7 years ago

“Great service! I love the gravel colour!!”

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Posted 7 years ago

Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 7 years ago

“The stones ordered arrived on time and were good quality, however, I was disappointed to find that one or two shovel fulls of red pea gravel had been thrown onto the top of the white marble stones. This had been reported by our local driver and he offered us the chance to refuse delivery. In order to avoid any delay we decided to accept the delivery and separate the stones ourselves.”

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Posted 7 years ago

“I ordered a bulk bag of soil from this company. Order process was simple and the soil was delivered within a few days. Will use again.”

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Posted 7 years ago

“Quick and easy to order”

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Posted 7 years ago

we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You The Stone and Garden Company

Posted 7 years ago

“Good all round service with no problems at all. The stones look lovely in our garden”

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Posted 7 years ago

“The black ice stones are grey when dry and only go black when damp or wet.”

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Posted 7 years ago

Stone & Garden Direct is rated 4.6 based on 990 reviews