Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my 10mm black basalt, finishes off my pergola area. Jacqui in particular was amazing helping with the smooth delivery. Totally recommend!”

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Posted 5 months ago

Thank you for you kind words Tabetha! Jacqui 😀

Posted 5 months ago

“Great service, arrived on time and left exactly where i asked by a frindly delivery driver. All very good”

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Posted 5 months ago

Thanks for the great feedback about the UPN delivery driver Paul!

Posted 5 months ago

“Second time we have made a purchase very happy”

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Posted 5 months ago

We love to hear from returning customers, thanks for the review Kay!

Posted 5 months ago

“Fantastic experience ordered direct online booked in day and was called 15 minutes before arrival gave driver location I wanted the stones and he put it exactly where asked Fantastic service there stones look incredible especially when caught in light will be ordering an additional bag to complete back garden later in year”

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Posted 5 months ago

Thank you for such a great review Chris! I'll pass on your comments to the delivery depot about the driver being really helpful! We look forward to receiving any future orders from you 😀 Thanks, Jacqui

Posted 5 months ago

“Customer Service was excellent, the young lady was professional and knowledgeable. Delivery was on time, driver extremely friendly. Stones look great, we'll worth the money.”

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Posted 5 months ago

“I've used Stone and Garden a few times over the years and always found their service to be impeccable, the products as described and the price competitive”

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Posted 6 months ago

“Great product, price & quick delivery. It did come a day earlier than booked but wasn't a problem for us.. 100% recommend.”

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Posted 6 months ago

“Timely delivery with pallet given to protect the material itself and my driveway was clean. The delivery person was polite. The stone quality is perfect. No complaint.”

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Posted 6 months ago

“Very helpful and delivered on time.”

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Posted 6 months ago

“I have used the stone & garden company before, they were good to deal with for our garden projects. Reasonably priced and delivered on the day chosen. I would have given 5 stars, but the person who delivered it dropped the stones off at the bottom of our drive, so I had to drive round it to park up, luckily the neighbours didn’t park their cars at the bottom. It also meant we had to make more trips to the pile with our wheelbarrow.”

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Posted 6 months ago

“Fast efficient service, delivered when promised.”

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Posted 6 months ago

“Very happy with service and delivery and product Good customer service”

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Posted 6 months ago

“You did exactly as requested for the price agreed on the day I wanted and the driver put the delivery exactly where I wanted it,Thank you”

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Posted 6 months ago

“Pleased with our Rockery stone good quality and value , delivered promptly”

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Posted 6 months ago

“Excellent service , delivered early am - enabling us to get the job done . Delivery driver pleasant and professional. Very happy with goods and service”

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Posted 6 months ago

“Excellent company. Third time I’ve returned. Competitive prices with great customer service. Delivery driver went above and beyond too. What more could you want. Throughly recommend.”

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Posted 6 months ago

“Easy to order online great quality cobbles quick delivery highly recommend this company”

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Posted 6 months ago

“Quite simply, awful. The order was cancelled (last minute) on three separate occasions due to their delivery vendor not having the correct van available — which is completely bizarre given I only ordered one bulk bag, a modest amount by any measure. In fairness, the Stone and Garden team were very responsive and understanding throughout the process, the criticism I have is them not finding a solution for the delivery by either using a different delivery service provider/vendor, or finding a time slot that would work in the future and/or offering a gift as a complimentary gesture — instead the only option being put to me was to cancel the order despite me having endured three missed delivery slots, massively disrupting my time and personal plans. While the terrible service was absolutely caused by their vendor, ultimately it is also reflection of the supply chain which is quite frankly terrible if that experience is anything to go by. Their team is giving me a full refund — and added that I wouldn’t have to pay the return charge either, which I did find amusing given the ordeal I had been through, and especially more so with the stones not even arriving. My advice would be to find a new delivery partner who supply that area.”

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Posted 6 months ago

“Delivered on time really happy with the multi mix my drive looks fantastic”

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Posted 6 months ago

“Very happy with service we received, I was kept well informed regarding delivery and they were very professional”

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Posted 6 months ago

Stone & Garden Direct is rated 4.6 based on 987 reviews