Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast efficient service had no need to contact the company. The delivery service was first rate placed both pallets exactly where we requested.”

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Posted 6 years ago

Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Excellent service . Good communication , competitive prices. Good quality decorative gravel . Thank you x”

Helpful Report

Posted 6 years ago

Hello Jo, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the product and service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“I had 40mm plumb slate They tell me in the small print it says it contains some dust. I would estimate the bulk bag container 40 if not more percentages of anything but 40 mm stone This is by no means anything like the sample on the Webb sit it is almost quarry waste Did not want to give any star rating but this review will not send without”

Helpful Report

Posted 6 years ago

Hello Michael, Thank you for taking the time to write a review. You called the office and told us there was a percentage of the bag that was small chippings, it was explained to you that there can be dust content due to conditions, you told us you would send a photo over which was welcomed so we could investigate. Upon receiving the photo of your bag we agreed this was not to the standard we set for our material and we immediately offered to collect this bag and send a new one out or refund for the percentage of smaller chips in the bag. We received a reply from you a few days later to say you would like another bag sending out which is currently in transit for the date agreed. We hope you will be happy with the new bag sent and would like to apologise again for the inconvenience this has caused. Kind Regards, The Stone and Garden Company.

Posted 6 years ago

“There was a delay in delivery, but they contacted us and informed. Pleased with the service and product. Thanks”

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Posted 6 years ago

Hello Jancy, We appreciate that you have taken time out of your day to write us a positive review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“driver was a star very nice man , shame lorry had no power arm lift for your driver, very pleased”

Helpful Report

Posted 6 years ago

Hi Nigel, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. We’d like to thank you for taking the time to reflect on our service and give us feedback. We hope to be of assistance at a later date Kind regards, The Stone and Garden Company

Posted 6 years ago

“Quick delivery, great product”

Helpful Report

Posted 6 years ago

We appreciate that you have taken time out of your day to write us a positive review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“I ordered a quantity of 10mm multi spar to complete a project in my front garden. Delivered when promised and the lorry driver placed the palette where I requested. Good company to deal with. Prices compare with other companies selling similar products.”

Stone & Garden Direct 5 star review on 30th October 2018

Helpful Report

Posted 6 years ago

Cliff, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the product and service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Received goods on time ,good communication,great product,would use again thanks stone and garden company.”

Helpful Report

Posted 6 years ago

Mark, we appreciate that you have taken time out of your day to write us such a positive review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Good comparative price, quick dispatch and put exactly where I wanted it on the drive in my absence. Thank you :)”

Helpful Report

Posted 6 years ago

Peter, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“On time / date with correct product - top job :-)”

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Posted 6 years ago

Thank you Martin, for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Easy to understand website and great value for money - delivery as planned with contact numbers and real people to communicate with along the way 5* service”

Helpful Report

Posted 6 years ago

We appreciate that you have taken time out of your day to write us such a positive review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“BIG Bag of Green Slate. Easy purchase online. Good communication the delivery. Tracking information good. Delivery excellent. Fully recommended *****”

Helpful Report

Posted 6 years ago

Thank you James, for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“A good product, at a good price, delivered when they said. Thanks.”

Helpful Report

Posted 6 years ago

Hello Gary, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the product you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Wet day driver stressed by delivery but had not thought out how to get product off of the lorry. He got there in the end.”

Helpful Report

Posted 6 years ago

Hi Margaret, Thank you for your feedback. All feedback is important to us and taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future. Kind regards, The Stone and Garden Company

Posted 6 years ago

“I ordered some bags of red granite. The product was perfect, and delivery time fast. The only downside is the bulk bags are on pallets, off loaded onto a pallet truck, with the limitations of where a pallet truck can go. Ideally a crane lift would be much better.”

Helpful Report

Posted 6 years ago

Hello Peter, every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d like to thank you for taking the time to reflect on our service and give us such positive feedback. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Absolutely diabolical, sent the wrong thing then tried to charge me £360 for a return journey”

Helpful Report

Posted 6 years ago

Thank you for taking the time to write a review, every review is crucial for us to better the service and company. I have looked in to your comments, we sent a confirmation email to you the day your order was placed – 9th October, we also sent a dispatch email when your goods were dispatched on the 10th October and both contain details of the product purchased. When speaking with the management team about this complaint you informed us you did not check these emails and realised it was the wrong product when delivery was attempted on 10th October. As delivery was attempted the external hauliers charge us to return, we have to pass this charge onto the customer. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Telephoned my order and the operator very helpful and knew her stuff. Could not be more pleased with the service. delivery on time and the driver, once again was really helpful. 'Customer help' must be the by-words for this excellent company. Well Done!”

Helpful Report

Posted 6 years ago

June, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“very good service, quality product and good prices”

Helpful Report

Posted 6 years ago

Hi Gary, every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d like to thank you for taking the time to reflect on our service and give us such positive feedback. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Efficient service, well worth £12 for next day delivery, local company wanted £79 for delivery!”

Helpful Report

Posted 6 years ago

We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“After checking with local suppliers I found The Stone and Garden online and was amazed at how much cheaper they were. Bought the Red Granite from them, it was delivered very quickly on a pallet and placed exactly where I needed it. Service from ordering to delivery was exemplary. Would highly recommend them.”

Helpful Report

Posted 6 years ago

John, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the service you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

Stone & Garden Direct is rated 4.6 based on 987 reviews