Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 992 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used Stone and Garden twice now. Always good prices and communication about delivery, etc is spot on.”

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Posted 1 year ago

Thank you for the feedback Luke, it's much appreciated!

Posted 1 year ago

“Good honest company, fair prices & great products, second time I've bought from the in less than 12 months..”

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Posted 1 year ago

What lovely feedback, thank you for taking the time to leave us a 5-star review

Posted 1 year ago

“I have used The Stone and Garden Company several times for stone clippings and subbase material. The online process is quick and easy, the products are good, the price is fair. Unfortunately on this most recent order, the experience was let down by a grumpy delivery driver who decided to moan about, the delivery process, the pallet barrow, why didn't I order from somewhere that used HIAB cranes to unload, his route, his company sending to help a colleague who had broken down. Hence only giving four stars when in the past it's been five. A good service and product let down by the 'face" on delivery”

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Posted 1 year ago

Hi David, Thank you so much for taking the time to leave a review, it's lovely to hear from repeat customers. We outsource the deliveries to the Palletways Network so unfortunately we have no control over the depots/drivers so I will certainly be passing on your feedback to the delivery depot so they speak to the delivery driver on how his mood effected the experience of your order. A lot of aggregate supplier use a tail-lift / pump truck delivery method rather than hi-ab/crane which the driver would be well aware of, sorry you caught him on what was a bad day for him! Hope this doesn't stop you from ordering from us in the future!

Posted 1 year ago

“Ordering online was easy, communication of delivery was good. When they delivered the guy was friendly and helpful. Delivery time was as expected. No issue with the product looks lovely down. Very please customer. Thank you!”

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Posted 1 year ago

We're glad you're a happy customer too Alex! 😃 It's great to hear you were pleased with everything from start to finish!

Posted 1 year ago

“Very fast delivery very nice and helpful delivery driver”

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Posted 1 year ago

Thank you for the 5-stars Ritchie!

Posted 1 year ago

“The assistant who helped with my order was very helpful and polite and the order was delivered on time.”

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Posted 1 year ago

Hi Paul, Thank you for taking the time to leave us a 5-star review, I think it was myself that helped you with the order so I'm glad you had a positive experience overall! 😃

Posted 1 year ago

“Great customer service, my slate was dispatched quickly and arrived exactly when advised.”

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Posted 1 year ago

Thanks Mark for the feedback, glad you're happy with your order!

Posted 1 year ago

“Stones arrived in good condition. The delivery driver was really helpful and tried his best to move the stones where I needed them. I will definitely order again in the future”

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Posted 1 year ago

Thank you for taking the time to leave us a review Jessica, we appreciate the 5-stars and that you were happy with everything! We look forward to receiving future orders from yourself! 😃

Posted 1 year ago

“Excellent customer service, a very personal experience and great product.”

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Posted 1 year ago

Thank you for taking the time to leave us a review Roger, we're super happy you're glad with all the orders you've placed with us recently!

Posted 1 year ago

“Ordering from this company the experience for me has been mentally traumatising , as a customer I have felt devalued and unheard. They have been focussed on proving a point rather than listen to me. I feel their priority is to make money and then customers needs last , Even when I told them of the stress and I’ve been nearly crying over the phone. Extremely stressful ordering with them. I have never gone through an experience as bad as this before. I don’t think they realise that they backed me into a corner and I’ve felt pressured by them . Worst experience ever”

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Posted 1 year ago

“Moonstone We have had several deliveries from this company always on time drivers are pleasant and helpful The stone us exactly as described ❤️”

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Posted 1 year ago

Thank you for taking the time to leave us a review, I'm so glad you're happy with the Moonstone gravel you've purchased. I'll pass on the good feedback to the delivery depot that looks after your postcode area regarding the delivery drivers. We look forward to receiving any other future orders from yourself! Jacqui

Posted 1 year ago

“Stones are fine and good value. Delivery was terrible with me having to pay a re-delivery charge for an issue which even the delivery driver said was not my fault.”

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Posted 2 years ago

Hi Mike, Thank you for taking the time to leave a review for us, I know you had problems with the delivery side of things. As mentioned on our calls I have sent the haulier (who'll forward it through to the delivery depot that services your postcode area) your feedback and mentioned about the SMS time estimates. Apologies again you weren't 100% happy with everything.

Posted 2 years ago

“The whole ordering process and scheduling of delivery, was very quick and easy. The missing star, was due to the rude and less than helpful delivery driver.”

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Posted 2 years ago

Thank you for the feedback & review Gemma, sorry you weren't 100% happy with everything. I will email the haulier now to pass on the feedback about the driver so the depot can be made aware.

Posted 2 years ago

“Prompt delivery, very pleased with the stones. Will be perfect for my garden”

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Posted 2 years ago

Thank you for the review Jenny! We'd love to see some photos of how you've used the rockery once it's all laid (our email address if you do want to send any is sales@stoneandgarden.co) 🙂

Posted 2 years ago

“Delivery on time, product quality absolutely brilliant will definitely recommend.”

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Posted 2 years ago

We appreciate you taking the time to leave us a 5-star review!

Posted 2 years ago

“I ordered 10 bulk bags of 100-200mm cobbles. The first order of 7 bags were all clean and washed as described. The second order I placed of 3 bags were filthy dirty. I literally had to scrub them all to get them clean. They were caked in mud and the bottom of the bull bag was 3 inches deep in mud.”

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Posted 2 years ago

Thank you for the 4-star review Nick, apologies you weren't 100% happy with your order. All products are naturally quarried and we don't have any washing facilities on site so some bags can arrive with quarry product on them, I've passed on the feedback through to the Quality Control Department for you though.

Posted 2 years ago

“Excellent customer service, couldn’t have been more helpful, competitive prices and fast delivery. Highly recommended.”

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Posted 2 years ago

What a lovely review Charles, we really do appreciate it! Thanks for the 5 stars! 🙂

Posted 2 years ago

“Great service - simple to order, great product delivered quickly.”

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Posted 2 years ago

Thank you Richard for taking the time to leave us a 5-star review 🙂

Posted 2 years ago

“The gravel I ordered is exactly as expected. I had an issue with the delivery where both bags had been split in transit which is not directly Stone and Gardens issue, however the customer service department were fantastic in resolving my issue. Would definitely recommend, especially being £10 a bulk bag cheaper than the company I used previously.”

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Posted 2 years ago

Hi Natalie, Thank you for taking the time to leave us a 5-star review given that you had issues with the haulage side of things! We appreciate the feedback and look forward to receiving any future orders from yourself! Thanks again, Jacqui

Posted 2 years ago

“AVOID Ordered a sample bag and being satisfied with the quality we pursue to order a bulk bag. Delivery time slot given, no delivery within specified time. After two calls to the company the bulk bag arrives in what I can only describe as a poor condition. This was no ‘element’ of dust as per the company website - these stones were coated! I rang them to complain and say that they weren’t at all like the sample we ordered and advised I was refusing the delivery. The lady I spoke to advised I could ‘hose them down’. I’d need a jet wash and even then I don’t think they’d be usable. The lady I spoke to threatened that I would be charged a delivery fee despite the goods not being up to standard. Complaint escalated and we were asked to send pictures over and someone would call me Monday AM - no call back. I had to chase it again myself. I spoke to a manager who advised me that it’s been investigated and there’s nothing wrong with the quality of the bag - despite her admitting that for her the bigger issue was that there was glass in the bag! She said she was still deducting a £60 charge for delivery! I am lost for words. I ask to speak to someone higher and I’m told there isn’t anyone which I find extremely difficult to believe. I don’t want anything from this company other than my own money returning as I have literally been penalised for this company delivering shabby goods! Appalling service from start to finish. Shame I can’t share the pictures I have from the delivery!!”

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Posted 2 years ago

Thank you for taking the time to leave a review Kim. We like to receive feedback whether it’s positive or negative, we’re so sorry you weren’t happy with your latest delivery. As per delivery notifications, all delivery timeslots are stated as estimates only. The depots do try to adhere to the dates and estimated timeslots, but any delays caused by traffic and in your case a breakdown is out of our control. We don’t unfortunately have any washing facilities on site and our products are naturally quarried materials which we sell as unwashed, this can result in dust being on the product. However, this is quickly dispersed once laid either by course of nature when it rains or alternatively rinsing your laid material. Again apologies for the inconvenience caused and thank you for your valued feedback. Kindest regards, The Stone and Garden Company

Posted 2 years ago

Stone & Garden Direct is rated 4.6 based on 992 reviews