The Saw Centre Reviews

Name: The Saw Centre
Address: The Saw Centre, 650 Eglinton Street, Glasgow, Glasgow
Rating: 4.88

4.9 Rating 529 Reviews

98 %

of reviewers recommend The Saw Centre

Company Reviews

Metrics

Info

4.9

Based on 529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Saw Centre:

Industrial wholesale and supply for businesses, tradesmen and DIY enthusiasts. We operate an impressive state of the art CNC factory which allows us to sharpen saw blades, regrind tools and manufacture solid carbide tools with the highest quality and efficiency possible.

Our skilled staff can also weld bandsaw blades to any size. UK wide sales and distribution including our own fleet of vans which currently service businesses in Scotland. Our Glasgow based shop is an Authorised Stihl Dealer and Repair Centre. We also stock a wide range of power tools, accessories and consumables from many well known manufacturers, we also have larger industrial machinery on display such as bandsaws, edge banders, spindle moulders, panel saws and so much more.

Visit Website

Phone:

0141 429 4444

Email:

online@thesawcentre.co.uk

Location:

The Saw Centre,
650 Eglinton Street,
Glasgow
Glasgow
G5 9RP

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The Saw Centre 5 star review on 17th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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Posted 7 months ago

“Very quick delivery, excellent service”

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Posted 7 months ago

“The saw centre sharpened 3 circular saw blades for us, the service was perfect from picking the blades up to returning them to us few days later sharp and clean. Excellent all-round, thanks from Alloa Academy.”

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Posted 8 months ago

“easy to deal with quick turn around could you please email invoice when goods are dipatched”

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Posted 8 months ago

“Easy service and the results on badly worn blades was excellent.”

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Posted 9 months ago

“I sent two circular saw blades and a pair of planer blades for Sharpening on Tuesday and had text message saying returning on Friday (tacking number supplied). Tracking indicated parcel had been delivered, but not at my address. Phoned The Saw Centre, apparently wrong tracking number supplied. The items actually came back on Monday. If it wasn't for this l would have given five stars. Overall a good service and the blades look fine.”

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Posted 9 months ago

“I Always get a 5* performance from The Saw Centre. Super Fast Delivery even to the Far North Of Scotland”

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Posted 9 months ago

“Superb blade sharpening service! Really pleased with how my old and tired circular saw blades were revived to cut like new. Quick turnaround time too.”

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Posted 9 months ago

“Excellent service, very fast turnaround.”

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Posted 9 months ago

“Ordering on line was straightforward and secure. Great prices. Quick delivery. Very impressed.”

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Posted 9 months ago

“Really fast turnaround for saw blade sharpening and job done well.”

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Posted 9 months ago

“Excellent communication and speedy return of sharpening.”

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Posted 9 months ago

“I was sent an empty parcel in the post. I informed the Saw Centre that I was sent an empty parcel in the post and was told that they didn't use envelopes to send items, which they do and was also told that if it was empty it was one of my collegaues that had emptied it. Nobody had touched the parcel other than me and the courier. It then took 6 working days and me having to instigate contact to be told the "investigation" had conlcuded and that my saw blades would be sent to me. They did arrive but I'd paid £7 delivery for 10 small hacksaw blades to be sent 12 days after I ordered. Andrew who i conversed with over email was essentially rude and tried to blame me. A seriously bad customer experience where all that was needed was an apology and some blades to be sent out to the customer immediately. Any "investigation" should have happened without it impacting my wait time or customer experience. I shall never be using the Saw Centre again”

Helpful Report

Posted 9 months ago

Hi Adam, thank you for taking the time to share your feedback about your experience with The Saw Centre. We appreciate and value your input. Please understand that when these types of claims come in that they need to be thoroughly investigated and that for a small company these things do take time, we cannot afford to replace goods immediately without evidence of any wrong doing however we understand that your expectations were not met and why you feel this way in today’s online market. The investigation included staff interviews, a stock take, reviewing cctv footage and cross referencing with the courier. We have 2 members of staff who witnessed packing and dispatching your parcel, the stock take was correct, unfortunately cctv footage was inconclusive and the courier took several days to confirm the weight of the parcel as it was passed from depot to depot. Regardless of our findings we decided to send you replacement blades anyway because we admit that there is still a chance that something went wrong somewhere down the line that was out-with our control. Please accept our apologies for the length of time this took but please bear in mind that we are not a massive conglomerate like Amazon and instant compensation is not feasible for a small company. We’ve studied the email chain between yourself and the colleague you mentioned; no accusatory or rude language was found but we do apologise if you feel differently. Andrew is an exemplary employee with a fantastic customer service record although on this occasion we believe that we could have done more to keep you updated with our findings. We will be using this feedback to formulate a plan to improve to our services, we believe there is room for improvement and we thank you for highlighting that this is the case. As a company we truly believe that bad feedback is simply an opportunity to learn how we can improve ourselves and our services and we look forward to implementing those changes.

Posted 9 months ago

“Excellent customer services and speedy delivery”

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Posted 9 months ago

“Very impressive, great service great website highly recommend”

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Posted 9 months ago

“No complaint - thank you”

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Posted 9 months ago

“Great sand paper for decorating”

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Posted 9 months ago

“Had to return two items at separate times. This problem was quickly resolved in three days with ultimate satisfaction. Excellent.”

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Posted 10 months ago

“Excellent service and very quick return, many thanks.”

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Posted 10 months ago

“Very quick service”

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Posted 10 months ago

The Saw Centre is rated 4.9 based on 529 reviews