The Saw Centre Reviews

Name: The Saw Centre
Address: The Saw Centre, 650 Eglinton Street, Glasgow, Glasgow
Rating: 4.88

4.9 Rating 555 Reviews

98 %

of reviewers recommend The Saw Centre

Company Reviews

Metrics

Info

4.9

Based on 555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Saw Centre:

Industrial wholesale and supply for businesses, tradesmen and DIY enthusiasts. We operate an impressive state of the art CNC factory which allows us to sharpen saw blades, regrind tools and manufacture solid carbide tools with the highest quality and efficiency possible.

Our skilled staff can also weld bandsaw blades to any size. UK wide sales and distribution including our own fleet of vans which currently service businesses in Scotland. Our Glasgow based shop is an Authorised Stihl Dealer and Repair Centre. We also stock a wide range of power tools, accessories and consumables from many well known manufacturers, we also have larger industrial machinery on display such as bandsaws, edge banders, spindle moulders, panel saws and so much more.

Visit Website

Phone:

0141 429 4444

Email:

online@thesawcentre.co.uk

Location:

The Saw Centre,
650 Eglinton Street,
Glasgow
Glasgow
G5 9RP

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The Saw Centre 5 star review on 17th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product at a very competitive price. Excellent service in difficult times- well done to all concerned.”

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Posted 4 years ago

Thank you David, we tried our best to maintain a top notch level of service during the recent months and we're glad we made a good impression.

Posted 4 years ago

“Local dealer in glasgow Took a while for stock from Germany to arrive”

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Posted 4 years ago

Unfortunately when you ordered in May many countries including Germany and the UK were in a state of lockdown and delivery times were unpredictable due to backlogged orders and courier limitations. Thank you for taking the time to leave a review that reflects your experience.

Posted 4 years ago

“5/5 Excellent service”

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Posted 4 years ago

Thanks Ian! Appreciate the review.

Posted 4 years ago

“Fast efficient and at a very competitive price.”

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Posted 4 years ago

Thank you for the great review Brian!

Posted 4 years ago

“Great Service - there was an error in the items sent and it was quickly addressed”

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Posted 4 years ago

Unfortunately mistakes do happen, but we pride ourselves on customer service and we're pleased you loved the way we handled the situation for you!

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Thank you Simon, we appreciate your good review!

Posted 4 years ago

“Great knowledge, super helpful”

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Posted 4 years ago

Customer service is our top priority, thanks for acknowledging it Chris

Posted 4 years ago

“Excellent range and advice on options available.”

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Posted 4 years ago

Making sure our customers get exactly what they need for the job they need doing is very important to us. Thanks for taking the time to leave a review.

Posted 4 years ago

“Always a first class service from The Saw Centre. I have bought several Stihl Items from them. Very good customer service.”

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Posted 4 years ago

Thank you for your repeat custom, it proves we must be doing something right!

Posted 4 years ago

“I found the service very good and very helpful over the phone with my purchase also great on information on other products for future purchases”

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Posted 4 years ago

We're pleased you had a very positive experience with our telephone sales team, thanks for leaving a review.

Posted 4 years ago

“Blade sent was not what I ordered after several telephone calls I am still waiting for replacement and have had to purchase the correct blade elsewhere”

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Posted 4 years ago

Hi Andrew, unfortunately this one did fall under our radar and it was only brought to our attention after you left your review. At the time we were running a skeleton staff due to the pandemic which sadly contibutied to a lower level of customer service than we were used to giving. Since then we've been in contact and we've had a chance to explain the situation and offer our apologies. We offered to exchange the blade or refund you but you opted to keep the blade as it was suitable for your stihl saw. Unfortunately mistakes do happen, and on the other end of a mistake is a customer, we hate to disappoint any customer but I hope that you are satisfied with our efforts since and that this experience does not discourage you from dealing with us in the future.

Posted 4 years ago

It's been years since this review but it's worth noting that we completely dropped the ball on this one, it slipped through the net and we let you down, we were in contact via email but your experience was below standard. In retrospect we have since launched a new website and we have much better systems and processes in place that deal with website orders. It won't help you now and we've probably lost a customer forever but your experience helped us get serious about online customers, thank you for your honest feedback.

Posted 1 year ago

“Goods arrived on time and as expected.”

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Posted 4 years ago

Thanks for taking the time to leave a good review

Posted 4 years ago

“Really good service and communication. Really helpful company...”

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Posted 4 years ago

Thanks John, we appreciate your honesty

Posted 4 years ago

“Top class service, and I even got my goods hand delivered to my door on the same day as purchase.”

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Posted 4 years ago

Thanks for the great review John we're glad you liked our service.

Posted 4 years ago

“all good, goods dispatched quickly”

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Posted 5 years ago

Thank you for your feedback Anita! If anything goes wrong with your table saw, which we're sure she won't, please do not hesitate to contact us.

Posted 5 years ago

“The best price & speedy service .Very pleased with my purchase”

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Posted 5 years ago

Don't forget to register your Mafell product for your extended warranty Stephen, if you need any help just give us a call. Thank you very much for your review!

Posted 5 years ago

“Great customer service.”

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Posted 5 years ago

Thanks for your review Edward! If you ever have any problems with your Festool products just gives us a call, after sales service is a really important part of our business and we'd love to help if ever you need it.

Posted 5 years ago

“Have bought from the saw centre before and will again genuine company and excellent service very helpful”

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Posted 5 years ago

We love returning customers and we're glad we're in a position to help you out so much, thank you for your feedback!

Posted 5 years ago

“Fantastic service. Quick and efficient delivery.”

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Posted 5 years ago

Thanks for your feedback, we're glad you're so pleased with our service!

Posted 5 years ago

“extremely helpful staff”

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Posted 5 years ago

Thanks for your feedback Graeme we're glad you had a good experience with our staff!

Posted 5 years ago

The Saw Centre is rated 4.9 based on 555 reviews