The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.92

4.9 Rating 842 Reviews

99 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 842 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 6th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super service and I am really pleased with the rug which is great quality. It arrived really promptly too! I will definitely use The Rugs Warehouse again.”

Helpful Report

“Good quality rug, pleased with the colour, delivered quickly, recommended company”

Helpful Report

“I had my order acknowledged quickly, followed by a clearly set out invoice. Through no fault of the Rugs Warehouse, there was a delay in receiving delivery of our rug. During this time the staff at the warehouse kept in frequent contact with me by email and made representations to the courier on our behalf. When the rug arrived it was as advertised, and we are very pleased with it.”

Helpful Report

“A great selection of rugs at the Rugs Warehouse. Lovely quality and the ruv I bought was exactly what I was looking for. Will definitely recommend the Rugs Warehouse to my friends.”

Helpful Report

“The rug warehouse has a wonderful variety of rugs. Having only a vague idea of what I wanted, I received excellent help & guidance in choosing my new rug. I am absolutely delighted with it & it looks perfect in my newly decorated living room. I would highly recommend the rug warehouse for great service, quality & choice.”

Helpful Report

“excellent service and good value for money”

Helpful Report

“The service was excellent. The two runners we ordered arrived the following day. The Dunya multi-coloured runners, one in each size, fit perfectly in our hallway and add the finishing touch. Very happy also with the quality.”

Helpful Report

“I love this rug, it brings the sunshine into our garden room and is perfect for the space, thank you!”

Helpful Report

“Fast response to order and speedy delivery. Purchased this runner to match one bought a few years ago colours identical - very pleased.”

Helpful Report

“Delivery was less than 2 days. Rug is really beautiful. Really good quality and looks lovely with my new wooden floor. Am delighted with my purchase. Would certainly recommend.”

Helpful Report

“Received rug very quickly,it.s beautiful very very pleased thank you”

Helpful Report

“Easy to order Rug came quickly and its great kids love it do think and soft to site on.”

Helpful Report

“Travelled into London to The Warehouse in 2021 a little unsure as to what I wanted (well worth the trip to look and discuss my needs) Purchased 2 wool rugs. I chose well and was very pleased with my purchases thanks to the help of Kat. Unfortunately I had a larger than average amount of shedding with one of them. Logging my complaint was difficult at first as I could only speak with one of the male sales staff. Thankfully after several phone calls I managed to speak with Kat who I now know is the owner. OMG AMAZING customer service. From that moment on I could not wish to be better looked after. A replacement was ordered and EVERY step of the way I was kept informed either by email or phone. I have no qualm about recommending The Rug Warehouse either for quality, choice or customer service. If I could give them more stars I would.”

Helpful Report

“Ordered a rug which was the wrong size (my fault), they very swiftly sent the size I wanted plus an additional one and arranged for collection of the incorrect item. Rug was lovely and colour very much as shown. Very easy Company to deal with I would highly recommend.”

Helpful Report

“The rug arrived at the time stated. It was well packaged. Just had to unroll it and it is perfect. We are delighted with it. Well done all at the Rugs Warehouse. Thank you all very much.”

Helpful Report

“Delivery was quick and the rug was excellent (better than expected) Great value for money”

Helpful Report

“Large selection of rugs to choose from. Simple ordering process and rug arrived quickly on day stated. One of the few companies that makes it easy to return rugs, although there is a small charge. Rug was as it looked on line and we are pleased with it. Seems good quality for money.”

Helpful Report

“Great experience from order to delivery. The rug is great quality and a lovely colour. It's so soft and luxurious . I would definitely recommend ordering from The Rugs Warehouse.”

Helpful Report

“I was very pleased with the quality of the rug that I ordered, I think it is very good value for the money. I would use your services again.”

Helpful Report

“Fabulous service. Very quick delivery. Loved the rug. Tucked all boxes.”

Helpful Report

The Rugs Warehouse is rated 4.9 based on 842 reviews