The Rugs Warehouse Reviews

Name: The Rugs Warehouse
Address: Unit G13 The Light Box, 111 Power Road, London
Rating: 4.92

4.9 Rating 842 Reviews

99 %

of reviewers recommend The Rugs Warehouse

Company Reviews

Metrics

Info

4.9

Based on 842 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rugs Warehouse:

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavour to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.

Visit Website

Phone:

08456436652

Email:

sales@therugswarehouse.co.uk

Location:

Unit G13 The Light Box, 111 Power Road
London
W4 5PY

The Rugs Warehouse 5 star review on 6th July 2024

Anonymous

Anonymous // 01/01/2019

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“Visted the Rugs warehouse in hounslow, the staff were very attentive found the rugs we wanted. The delivery date was very quick and the goods arrived safely packaged and on time great!”

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“I was happy with the service the rug that I bought is lovely perfect in my living room”

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“So many to chose from! But I am very pleased with the rug I ordered and the service I recieved.”

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“Very efficient business I had not put my email in properly and they soon got in touch order was trouble free, absolutely love my rug”

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“We were looking for a round rug and were very impressed with the online selection. The rug we chose arrived on time and we are delighted with it.”

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“After hours of searching for a machine woven oriental design rug, I chose the Maya for our lounge. It arrived on time, well wrapped, by courier, earlier than expected. We are pleased with our purchase and so is our dog! As we have a labrador, a handwoven rug was impractical, tho' Id love a Bokhara. Happy with the Rugs Warehouse and will buy from them again. The rug fits perfectly and the soft pile lends a touch of luxury to our lounge.”

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“Very helpful service. was able to see a sample of the ( large ) rug I was interested in buying so I was sure it was right before I went ahead with the purchase. Its not something you want to have to return. I also used the price match which was honoured .”

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“This is the 5th rug I have had from this company... Simply the best.”

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“The colour of the rug is much darker than what I expected”

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“Very happy with the product I purchased. It was a very simple progress and delivered on time.”

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“very good. just had a new carpet laid in our lounge, and the rugs is amazing with it. great service thank you”

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“Bokhara red runner looks very lush in our hallway… soft to walk on Rugs warehouse swooped my initial purchase which was too short within two days Office staff were excellent in arranging the swop”

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“Excellent quality and customer service. First time using and the courier had an issue finding my new build house but a quick call to the company and my rug was delivered within 12 hours after they spoke to the courier. Would definitely use ahain.”

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“We're really happy with our new rug! Plush underfoot, and a great combination of colours, and available in a larger size than many furnishing suppliers offer. Speedy delivery too! Thank you Rugs Warehouse.”

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“Rxcellent service. QUALITY OF RUGS VERY VERY GOOD.”

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“More than happy with the rugs ! They are lovely ,service and delivery excellent. Will definitely reorder from you in the near future. Thank you Carolyn”

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“My 2 rugs were very nice, good quality, have a hand made look about them, so brought a third matching one. I would purchase from here again.”

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“Very nice speedy service, completely satisfied with my purchase”

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“Customer service first class and helpful. Delivery spontaneous. Rug delightful. Adds vitality colour and warmth to our hallway.”

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“Great experience with The Rugs Warehouse from start to finish! First, they had the best price for the rug we wanted and then the communication was superb too. As soon as the rug was dispatched we received the tracking details without having to chase them - I say that because we bought another rug from a different company and I had to phone every step of the process to get information. The delivery company DX Express messed things up a bit - they sent us a message to say the rug would be delivered between 12-14 hrs last Friday, the driver did not show up and then the DX Express website was updated to say that the rug was delivered. I emailed The Rugs Warehouse explaining what has happened and they were superb in chasing the matter up with DX Express and keeping us updated. They managed to resolve the matter with DX Express and the rug was delivered on Monday, but we were reassured that if DX Express failed again, The Rugs Warehouse has another rug on standby ready to be shipped with a different courier. I cannot fault the service or the quality of the rug - I thoroughly recommend The Rugs Warehouse!”

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The Rugs Warehouse is rated 4.9 based on 842 reviews