The Rave Cave Reviews

Name: The Rave Cave
Address: River House, Spetisbury, Blandford Forum, Dorset
Rating: 4.86

4.9 Rating 1,027 Reviews

98 %

of reviewers recommend The Rave Cave

4.9

Based on 1,027 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rave Cave:

The UK's Leading Supplier of High Quality kaleidoscope & Diffraction Glasses

Visit Website

Phone:

+447446975704

Email:

hello@the-rave-cave.com

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The Rave Cave 5 star review on 8th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super assortment, fast delivery and high quality! I would order from rave cave again! Thank you very much”

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Posted 1 year ago

“Acquisto perfetto, lo seguivo da tempo quindi soddisfatto, consegna nella regola grazie”

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Posted 1 year ago

“Thanks for the fast delivery!”

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Posted 1 year ago

“My delivery came so quickly! Really easy to order and the product looks perfect! It’s a present for someone so I’m excited to give it to them!”

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Posted 1 year ago

“I ordered a led whip at the rave cave and did not have a very good experience. The delivery was super fast but I quickly realise i didn’t receive the whip with the good optic fibers. Moreover, the whip handle was not functioning at all. It was a refurbished whip in order to save some money, but everything was wrong with the product I received. I contacted them and they were super fast to respond but I had to exchange many mails to convince them that I wanted to get a whip with the fibers I ordered and not another one, and just a functioning one as well. In the end we agreed that I would send the whip back and they would send me a new one. The problem is that shipping from Switzerland is super expensive and I spent 25CHF to ship it and in the end the rave cave refused to reimburse me more than 12,5€ for the shipment. In the end, I got my whip with two weeks delays and lost 13CHF for a mistake that came from their side. I know error is human but I shouldn’t have had to pay more for their own error.”

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Posted 1 year ago

Hello! Thanks so much for your purchase and for taking the time to leave us some feedback, we appreciate it! This was quite a complicated case where you had purchased a refurbished unit of the space whip remix however we accidently sent you the more expensive model with a slightly different fibre head. We acknowledge this was our genuine mistake and understand how frustrating it must have been to receive something you weren't expecting. We sincerely apologise for this and immediately offered to assist you with an exchange as soon as we were made aware. It wasn't until later you reported an issue with your torch head. Again we offered an exchange and let you know how much we would be able to cover in shipping costs to send it back to us. This was calculated based on the amount you paid for shipping on your order (12chf) which we thought would be sufficient. When you emailed to advise us that you had shipped the whip back to us we were surprised to hear that it cost more than we had advised we would be able to cover. This was due to you using a more expensive shipping service. After checking the going market rate we agreed to provide an additional payment (2chf). In addition to this, the replacement unit you received was brand new, rather than the discounted refurbished unit than you paid for. We had hoped this might make it up to you for sending the wrong variant of the product in the first place. We are deeply sorry for the issues with this order but hope you are happy with the replacement new unit that you received. If you would like to order with us again we would like to offer you a discount to make up for this experience. Many thanks and best wishes,

Posted 1 year ago

“Fast delivery and good product”

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Posted 1 year ago

“Items arrived very quickly, I can't review the items as they are a gift.”

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Posted 1 year ago

“Very fast delivery, easy to deal with and the price is spot on 👌 would recommend and use again.”

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Posted 1 year ago

“This was one of the best delivery experiences I ever had! The order was a couple of days late, but they made a custom thank you note (written by hand!) and added a couple of one-time-use diffraction glasses. Cute! The glasses are also great, just as advertised.”

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Posted 1 year ago

“Just the funniest extra to bring to a party! Everyone is loving them! First reaction is always weird then when tried it’s always bringing a smile on people. Really recommend them!! Thanks for the fun times!”

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Posted 1 year ago

“The products and services are excellent, I will visit this site again :)”

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Posted 1 year ago

“Quick delivery, great prices. Great products”

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Posted 1 year ago

“Super quick delivery, well packaged with a lovely message, would definitely use again”

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Posted 1 year ago

“10/10 for TheRave Cave. Excellent value and a great product. Arrived on time. I absolutely love my new glasses. Excellent staff too 🥰”

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Posted 1 year ago

“The storage compartment is very narrow and only fits a skinny roll, not a bad thing on its own however it is not long enough for a full big skin, I found 2/3 of a big skin to be the best size. Other than that the price is a bit steep but they are high quality. BTW The hand written note in the package made my day so thanks you.”

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Posted 1 year ago

“Muchas gracias!”

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Posted 1 year ago

“Ordered 1 item and after 2 weeks (almost 3 now) the package hasn't arrived yet. And it only has to go from UK to Germany”

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Posted 1 year ago

Thanks so much for your purchase and for taking the time to leave us some feedback, we appreciate you! I'm sorry to hear that your order might be running a few days late. Looking at our records I can see that your order was placed on the 16th of May and we dispatched it the same day by International Priority airmail. Unfortunately international parcels can sometimes be delayed due to customs processing, it happens sometimes. I will reach out to you directly with further details to ensure you have all of your order information to hand. Many thanks for your patience and understanding, hopefully the parcel will be with you very soon!

Posted 1 year ago

“Amazing customer service, kind and they clearly love what they do! Highly recommend you to order rave essentials from here. Much love”

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Posted 1 year ago

“Great product, fast delivery. Received a hand written thankyou note and complimentary gift which was a nice touch. Thanks!”

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Posted 1 year ago

“Very prompt and shipped internationally!”

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Posted 1 year ago

The Rave Cave is rated 4.9 based on 1,027 reviews