The Rave Cave Reviews

Name: The Rave Cave
Address: River House, Spetisbury, Blandford Forum, Dorset
Rating: 4.86

4.9 Rating 1,027 Reviews

98 %

of reviewers recommend The Rave Cave

4.9

Based on 1,027 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rave Cave:

The UK's Leading Supplier of High Quality kaleidoscope & Diffraction Glasses

Visit Website

Phone:

+447446975704

Email:

hello@the-rave-cave.com

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The Rave Cave 5 star review on 8th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The glasses are amazing feels like you’re in a VR environment and allows for better experiences.”

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Posted 9 months ago

“Great material!”

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Posted 9 months ago

“Order came very well packed, with a personalised note from a staff memeber (sorry i cant decifer your signature) which is a great touch and actually made me smile so top marks for that! Can't wait to use this glasses at Drumsheds at WAH 10year had a chance to use them before and loved them so thank you for stocking them in the UK! Recomended to my friends for our rave to get some so fingers crossed!”

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Posted 9 months ago

“Very fast delivery I’m really impressed with the products I received! The little note on my package was a lovely touch! Will 100% be ordering from here again!”

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Posted 9 months ago

“The website was easy to navigate, the product selection was great, and my order arrived quickly and in perfect condition. I recommend !”

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Posted 9 months ago

“Tldr: Do not ever order from this company. I ordered a Christmas present for a friend on the 3rd of December. On the website they say they need 3-5 days, of course they didn’t deliver in that window. Not only did they not deliver in the window promised, the delivery person said they "delivered" the parcel without any proof, obviously I did not get the product and my Secret Santa still has no gift in February. I tried to tell them what happened, as of the time of writing this, it has been 76 days without any real update from them. They opened a case with Royal Mail and we’re still waiting. Now any decent company would not actually “question” if I am trying to scam them for the insane amount of 64€, any decent company worth a nickel would offer me a refund or a new product and then take the time to resolve this with Royal Mail. But as you can see with my leading up to this, this is not a decent company, this is a company run by kids and/or buffoons. Unfortunately, I cannot rate them less than 1 star, but this has been by far the worst B2C experience I have had in my life. My advice to you, whoever you are, is do not order from this company even if it is the last thing you want to do on earth. Because if you face the slightest issue, you’re on your own, they will take your money, and their sweet time to figure out what to do with it.”

Helpful Report

Posted 10 months ago

Hi Jamil, Thank you so much for your purchase and for taking the time to leave us some feedback, we really appreciate it. I’m very sorry that there was an issue with this order, and for the time it is taking to provide a resolution. You placed an order with us on the 3rd of December and we dispatched it the next day by Royal Mail Priority International Tracked post on the 4th of December. You contacted us on December 26th to let us know that you hadn’t received your order. We checked the tracking number for your order and provided you with a proof of delivery to your office block on the 11th of December, just within our estimated timeframe of 5 working days for delivery to Ireland. We discussed the issue and you said that you had checked for the parcel and couldn’t find it at your office block. It appears to have gone missing at some point after delivery. We opened a missing parcel claim with Royal Mail, and provided you with the case number so you can independently check the progress. In a case where we have a proof of delivery to the address provided we will await the outcome of a lost parcel claim to be determined before issuing a replacement or refund. I appreciate that losing a parcel is a frustrating situation, as it is for us also. We are in close contact with Royal Mail, unfortunately this claim is taking longer than usual due to a backlog on their side. I am very sorry for this experience, it is extremely rare that a parcel goes missing at the point of delivery, and I can assure you that this is not a regular experience for our customers. We expect to have a resolution for you very soon. All the best, Dan (Founder)

Posted 10 months ago

“Quick delivery, Great selection, Never been let down by the products and they have elevated my experiences at any rave along with anyone I’ve shared them with. Always coming back to try new products and for presents for mates ! Customer service is second to none.”

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Posted 10 months ago

“Great quality products pacaged with great care. Bellucci especially loved the branded tissue paper (See Video). The Alpine MusicSafe Pro Earplugs are fantastic.”

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Posted 10 months ago

“Can’t wait for festival season already. Love the product. Well packaged and quick delivery. I’ll definitely use again for all my raving needs”

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Posted 10 months ago

“Easily found website, easy to use and quick dispatch.”

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Posted 10 months ago

“Awesome glasses and quick delivery!”

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Posted 10 months ago

“Great price and great service with a personal touch. Well played The Rave Cave.”

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Posted 11 months ago

“Great customer service. I order a cheap pair of glasses and they included a handwritten note and some paper glasses!”

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Posted 11 months ago

“It's working perfectly and it's exactly like this image and video”

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Posted 11 months ago

“Amazing company with high quality products...”

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Posted 11 months ago

“Have made two orders and both have been great, really recommend.”

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Posted 11 months ago

“I purchased GloFX Ultimate Diffraction glasses online, they are awesome. Customer service is very good. Thank you!”

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Posted 11 months ago

“Perfect item and fast delivery. Many thanks!”

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Posted 11 months ago

“Brilliant customer service, speedy delivery and good quality goods too. Also some extra goodies”

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Posted 11 months ago

“Fantastic, would highly recommend the GloFX Hypno Levitation Wand👌”

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Posted 1 year ago

The Rave Cave is rated 4.9 based on 1,027 reviews