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The Phone Casino Reviews

4.3 Rating 1,208 Reviews
81 %
of reviewers recommend The Phone Casino
Company Reviews Metrics Info
4.3
Based on 1,208 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read The Phone Casino Reviews
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Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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Donna
Verified Buyer
“It's a good place it's fun you have lots of games the only thing is some times there is a game that won't load but other than that it's fine.”
Helpful Report
Posted 5 years ago
Hi Donna Many thanks for your review. We have been looking very closely at the load sequences of the games. Where we can make improvements we do try but quite a lot of the games are from suppliers and we have to connect to them before delivering the games to you so unfortunately, completely outwith our control, we do sometimes experience issues with games loading because of our reliance on the suppliers. It doesn't help that we all expect things to load first time and super quick and I know from my personal experience that sometimes the mobile or WiFi signals might drop or be interrupted for no reason, which in turn causes connection issues. We are however, looking at ways where we can improve the experience overall. So that's a promise from us to try harder where we can. Have a great week. Kind regards The Phone Casino
Posted 5 years ago
Anonymous
Verified Reviewer
“Enjoy the games low deposits good casino”
Helpful Report
Posted 5 years ago
Don't be shy,... we don't bite Thank you Anon for your review. Kind regards The Phone Casino
Posted 5 years ago
Tadas
Verified Buyer
“Never win anything”
Helpful Report
Posted 5 years ago
Sorry Tadas Please play within your means and use the limits and tools in the main menu to help you in your play. If you need any assistance, please use GamStop the national exclusion data base or contact our CS team who will be happy to help. Unfortunately, the nature of e-gaming is such that some people lose and some people win. All we can do is reassure you that the games we offer to you, are tested to be fair and are all certified for use in the UK under our licence with the Gambling Commission. The rest is down to chance so please always play responsibly and within your means. Kind regards The Phone Casino
Posted 5 years ago
Anonymous
Verified Reviewer
“Great casino love all the games but the only down fall is that I made a withdrawal yesterday of £150 at around 12ish and I changed the amount to £80 this morning. So all I’ve done is change the amount & im still waiting over 24 hours later to get this withdrawal processed. It really shouldn’t matter if you change the amount at all, the time frame should be the same from the first withdrawal. Apart from this good casino but there’s a lot more casinos that pay out a lot faster”
Helpful Report
Posted 5 years ago
Thank you for your feedback. This is something that we can look to change in our processes, so very sorry for your delay. I will raise it with the team and see if the is something that can be done. Kind regards The Phone Casino
Posted 5 years ago
Judith
Verified Buyer
“Bit of a nuisance having to send off iD other betting sites I haven’t needed to do this ., but once it was done it was up and running gave me free spins as promised and paid within 24 hrs of winnings”
Helpful Report
(503144) - Posted 5 years ago
Hey Judith Thank you for your review. I'm afraid its a necessary pert of having a UK Licence, that reputable e-gaming operators must "Know Your Customer" (KYC). As much as possible, we do this electronically in the background based on information you supply as part of the registration, but there are instances where we have to upgrade our knowledge of you and your identity. If anything, you could argue that if an reputable operator is not asking you for updated ID docs,then why not? We all have the same requirements and the Gambling Commission do check that we have the right ID and know our customers ID as well as personal circumstances for social responsibility reasons. Hope that explains why we have to ask for your details. Kind regards The Phone Casino
Posted 5 years ago
Stephen
Verified Buyer
“Great service and good slots”
Helpful Report
(486628) - Posted 5 years ago
Thank you Stephen
Posted 5 years ago
Demii
Verified Buyer
“The app is easy to use and there are great games available with frequent offers and bonuses. My only criticism is occasionally the app crashes or freezes when trying to load so I have to close it down and re-open it, but otherwise its a great little app.”
Helpful Report
(499836) - Posted 5 years ago
Angela
Verified Buyer
“Easy to use and far better customer service than other gaming apps.”
Helpful Report
(453969) - Posted 5 years ago
Michael
Verified Buyer
“Very good site, I haven’t had any big wins myself, a friend of mine won £7000 odd after depositing £30. The most Iv won is about £300.. but Iv probably deposited about that much. Hopefully il get a jackpot soon tho!!”
Helpful Report
(469793) - Posted 5 years ago
Karen
Verified Buyer
“Very good at paying out of you win x”
Helpful Report
(464772) - Posted 5 years ago
Steve
Verified Buyer
“Worth 5 stars and for casino type games is one of the best & the one I return to most, good all round but is the no nonsense, speedy, withdrawal times that stand out. Spot on.”
Helpful Report
(422979) - Posted 5 years ago
Laura
Verified Buyer
“I have mostly lost out on this game i just wish i got more free spins on the amount of money i habe spent”
Helpful Report
(490894) - Posted 5 years ago
Debbie
Verified Buyer
“I don’t use any where else anymore great fun and easy good pay out speeds”
Helpful Report
(497781) - Posted 5 years ago
Joanne
Verified Buyer
“Have been a customer for long but enjoy play , havnt had any big wins , put more money into at the moment but that's the chance you take.”
Helpful Report
(496192) - Posted 5 years ago
Jamie
Verified Buyer
“Not the best casino app a couple of wins but more losses than any thing 2-10 overall”
Helpful Report
(498667) - Posted 5 years ago
Hi Jamie Please always play responsibly. Use the limits and exclusions available to you. Not everyone can win all of the time as you well know and its a regulated business with all the games independently tested. I'm sorry you feel you didn't win enough. Good luck. Kind regards The Phone Casino
Posted 5 years ago
Grant
Verified Buyer
“Good assortment of games shame the win ratio wasn’t better in my experience”
Helpful Report
(496943) - Posted 5 years ago
Hi Grant, Sorry to hear that some of the games have not met your expectations. All I can say really is that the games are random and are tested and independently certified so none of the online licensed casinos in the UK can do anything different in terms of how the game plays or pays. Always play responsibly though and please don't chase losses. We have tools in place to set all sorts of limits if you so desire. Please do not hesitate to contact support@smallscreencasinos.com if you have any queries. Kind regards The Phone Casino
Posted 5 years ago
Anonymous
Unverified Reviewer
“Fun fun fun”
Helpful Report
Posted 5 years ago
Anne
Verified Buyer
“They have fun games of varies stakes too suit any pocket.”
Helpful Report
(422279) - Posted 5 years ago
Shirley
Verified Buyer
“Excellent”
Helpful Report
(446215) - Posted 5 years ago
Alfie
Verified Buyer
“had no problems with the site so far all games are decent”
Helpful Report
(496329) - Posted 5 years ago
The Phone Casino is rated 4.3 based on 1,208 reviews
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