The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,208 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

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4.3

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleasure to play with some good games on offers and sometimes some nice big wins :)”

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(156445) - Posted 6 years ago

Well done Kacey! Don't spend it all on chocolate ... ha ha Have a great week and see you soon. Thanks again Kind regards The Phone Casino

Posted 6 years ago

“Real easy to use and the withdrawal process is quick and straightforward.”

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(271969) - Posted 6 years ago

Hi Pamela Hope you didn't have too many Easter Eggs over the bank holiday :-) Thank you so much for your lovely review and enjoy the rest of this short week ahead. Kind regards The Phone Casino

Posted 6 years ago

“Good casino a large selection of games and good withdrawal times but me personally i am not a fan of the reversal option on withdrawals. And the big negative thing for me and probably most people is that u charge 10 pounds per withdrawal afer the first 3 in a 30 day period which i had no idea about until receiving the text confirmation of my withdrawal i honestly think this is scandalous really 10 pounds per withdrawal”

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(136796) - Posted 6 years ago

Hi Martyn Many thanks for taking the time to review us. I'd like to address both your comments if I may. 1. The reverse withdrawal option - You are actually the first person ever to have complained about it. Its our experience that most customers like it because it allows them flexibility. Essentially we have found players like to play, win and select withdraw to bank the money they win. It takes it out of their casino wallet and in general the customer can decide if they wish to play again or cash out. There are no restrictions we were just trying to respond to customer requests. We appreciate your comments however. 2. ideally, we don't want to charge for withdrawals. Previous to introducing this fee we had customers that would withdrawal every £10 and upwards of 50 withdrawals per calendar month. So it became an issue from a cost and time perspective. We had to make a commercial decision to either pass on the costs of processing deposits and withdrawals to the customer (like some other casinos do where they charge you an amount on top pf the deposit or pass on bank charges / processing costs) or put in a sensible cap that allowed us to facilitate payments in a reasonable manner and not disadvantage the customer. Do you think we need to raise that to 5 instead of 3? Your feedback would be greatly appreciated. Kind regards The Phone Casino

Posted 6 years ago

“Excellent games,easy to use and the one and only time i needed to talk to customer service via phone they were again excellent.Also i Love daily free chance to win real cash...not much but i won £1 on free daily spins and played on slots.great fun :)”

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Posted 6 years ago

Hey Dean Thanks so much for your great review. We are pleased we are doing the right things and these reviews show that we are, so we are really encouraged. We are trying to mix up the offers some more so look out in the future for the additional cash drops and weekend cash giveaways. Thanks again Kind regards The Phone Casino

Posted 6 years ago

“Very helpful”

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(245248) - Posted 6 years ago

Hey Jamie Thanks so much for your review. Have a great week. Kind regards The Phone Casino

Posted 6 years ago

“The staff online are efficient and friendly and helped me with no fuss, excellent.”

The Phone Casino 5 star review on 19th March 2018

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Posted 6 years ago

:-) The Phone Casino

Posted 6 years ago

“Yes you get 100 spins, but it is on some 2nd rate game that you have to play against loads of other players, and if you get the highest score, you win £20. The game is boring as hell and takes up far too much time. Steer clear........BORING!!”

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Posted 6 years ago

Hi Rob Thanks for your feedback. Its always a dilemma when structuring offers that appeal to everyone, that are fair and transparent. So we listened to our customers and removed all the free spins that we used to give away and got complaints about . Those offers had restrictions like multiple times play through requirements and also restrictions on the bonus amounts that could be withdrawn. We changed it and still tried to make it fair for everyone.... I'm not saying that we have it 100% right as yet and we are changing tings again soon, BUT you wont find another casino that gives you a free fair and random chance to win free money for no deposit obligations. In addition, you will see (if you log in on different days), that the usual first prize is of £100 and not £20. On the days where the top prizes change, they change because we have other cash bonuses that we give away. So I'd say that if you are going to review us on our free offers than please reference all the offers that are available on that weekend. In addition even though the top prizes were lowered we offered 200 to 300 prize positions as opposed to a top 20 . We are constantly evolving how we do things so that we are transparent about what is given away and we only give away genuine cash rewards without restrictions. There are new games and tournaments that will be added, you are free to try those out with out commitments to see if you like them as that's our philosophy. If you like what you see and how we do things you'll come back and play with us. We obviously cant please everyone but I hope that you can see that we do our level best to do the right thing by our customers first. Thanks for your comments, we'll endeavor to do more. Kind regards The Phone Casino

Posted 6 years ago

“Good range of games. Quick turn around of withdrawals. Great quick customer service”

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(292901) - Posted 6 years ago

Hi Richard Many thanks for your review. We are endeavoring to innovate with some new things that are coming soon so we hope that you'll continue to enjoy all the games and features that we offer. Thank you again. Kind regards The Phone Casino

Posted 6 years ago

“win made me happy”

The Phone Casino 5 star review on 14th March 2018

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(285728) - Posted 6 years ago

Made us smile too. Congratulations and thank you for your review. Kind regards The Phone Casino

Posted 6 years ago

“Since playing at Phone Casino, it's been an absolute breeze! Great games, promotions and having Fruit Dojo to play for free and chances to win free money for nothing - there is nothing bad to say. Verification is simple and the customer service is really good with keeping you up to date on the progress. Withdrawing is a doddle too and the payout time shocked me. Had a t3xt to day it was was, day after money was back in my account! Literally 2 days and my money was there. That is the best I've ever experienced from any site I've joined. I cannot recommend Phone Casino enough. Keep up the good work Guys.”

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(279661) - Posted 6 years ago

James All the members of the team have been rewarded with choccie biscuits . We'll most certainly keep up the hard work. Thank you very much for your very kind words sir. Kind regards The Phone Casino

Posted 6 years ago

“Great choice of games....quick and easy payout..will definitely continue to use”

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(129257) - Posted 6 years ago

Big love and thank you for your support. Kind regards The Phone Casino

Posted 6 years ago

“I received a text message from the phone casino to claim some "free spins" I was sceptical about this as with most online casino's you have to deposit before you get anything. This wasn't the case I won £20 on fruit dojo and instead of claiming my winnings I played on with the new Bruce Lee slots and to my suprise I won £298. I was over the moon with this, just in time too as my car needs a good service. I have recommended this site to all my friends and family. Thanks phone casino for a good weekend.”

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(288904) - Posted 6 years ago

Hey Martin.... that's a result! We took on board out customers comments and completely changed how we did all the bonusing and now only offer cash rewards to our players whilst trying to make it fair for all. We are thrilled you managed to win free money and spit it up into more free money. CONGRATULATIONS and thank you for your lovely review. Kind regards The Phone Casino

Posted 6 years ago

“I was very pleased with the response time and help with my id: very good service👍”

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Posted 6 years ago

Hi Paul Thank you for your kind words. We will be looking to make further improvements as well but really glad the new system is working well. Kind regards The Phone Casino

Posted 6 years ago

“I'm really worried about my ID I didn't need to withdraw anything but was told to upload my ID for the 100 free spins also I have never deposited through mobile yet it says I've reached my mobile deposit limit has any 1 else had these problems”

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Posted 6 years ago

Hi Laura Firstly, thank you for your comments. Let me deal with each query in turn: 1. We require ID from all of our customers, whether you have deposited or not. The timing of when we ask you to confirm your details depends on a number of different factors and what information we have already collected as part of the registration and verification process. There are 2 primary reasons why we need ID. The first is to verify you are over 18 and the second reason is that we must (the phone casino and all other online casinos regulated in the UK) "Know Your Customer". Sometimes this is called KYC. I would suggest to you that, if a UK regulated Casino is not doing both of these, then they are in breach of their licensing obligations and not operating correctly. We do some checks in the background but where there are issues or conflicts on teh data we have collected, we have to ask you , the customer, to provide additional information or clarification. This is best done by asking for copies of your most recent ID. Your ID, once received is immediately encrypted and stored securely behind several layers of security. It is never disclosed to anyone unless there is a regulatory or legal reason to do so. Please rest assured that we are tested independently by the gambling commission and rigorously from a security and penetration perspective such that even if someone were to access your play / gaming account your ID could NEVER be accessed as it is not even on that system. 2. Your 100 free spins are available every day for no deposit. If you want more chances to win and participate, you can make a deposit and get more FREE tickets for more free spins. The deposit is separate from the award of the tickets. So that means you can use your deposit and play on any games we have separately from increasing your chances to win on our daily free play. There are no restrictions on play, ever or withdrawals, ever and all wins are paid in cash only. No funny money here or terms to trip you up. 3. Regarding your mobile deposit query - you have registered multiple accounts with us. This is not acceptable from our terms and conditions so your account was limited. If you are changing any of the details on your account - please use the my account section in the logged in menu and update your details. Alternatively contact customer services. You and all customers are only allowed one account. Duplicate accounts are prohibited and will cause you issues if you win or want to withdraw so please contact us if you have any doubts over access to your account. I hope this has cleared things up for you and provides you with reassurance that you are in safe hands. Support@smallscreencasinos.com is always an option you can use for more questions or request a call back. Have a great day Kind regards The Phone Casino

Posted 6 years ago

Hi Laura I wanted to come back to you to see if we had addressed your concerns? Kind regards The Phone Casino

Posted 6 years ago

“Fast friendly service, withdrawals processed quickly without delay, has some good promotions and i feel comfortable playing my money here :)”

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(252147) - Posted 6 years ago

“Great selection of games, fast & easy withdrawals, not to mention the free 100 spins each day in Fruit Dojo (where I have actually won free money?”

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(238437) - Posted 6 years ago

“DO NOT deposit by mobile they will take your money and not credit your account even when you send them proof of itemised bill showing charges they’ll still deny it!! Bunch of thieves”

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Posted 6 years ago

Hi Charlene We completely OBJECT to your comments! We are not a bunch of thieves and we take exception to that comment as we are a regulated casino! Further, we have proved you, by sending you the records on our system, the data logs that show where your billing has failed. If it shows as failed on our system we simply WILL NOT receive that amount/s from your mobile network. So we cannot credit your account or offer a refund in those circumstances. We know this because we have operated mobile deposits for the past 10 years. The FAULT in this matter lies with your mobile network. I have just been onto our CS team and reviewed the account myself. You have been provided with an excel summary of the billing attempts and failures on our system. You MUST get your mobile network to refund you for the instances where they have charged you when at the very same time your network has sent US a failed billing receipt. We can speak to your mobile network with you on the line, as has been suggested, because our customer care lines are listed with your network. So please don't give out false impressions which are defamatory when we have done our best to assist you and are willing to assist you further and where we have provided you with the back up evidence on our systems - so that you can take up the matter with your mobile network to refund you. We are here to assist you in whichever way we can hence we provided you with the details that show dates and times of all the back end communications with your mobile network. If you would like us to assist further please contact support@smallscreencasinos.com Kind regads The Phone Casino

Posted 6 years ago

“Great site and great service. I’ve emailed enquiries numerous times and every time a response within 15 mins. Normally account Verification can take days on some sites this was sorted within minutes. Great games as well. Especially Moon Temple and Elvis!”

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Posted 6 years ago

“The phone casino are fantastic i had a small problem. I sent email got answer 10mins later. Not only was customer service quick response also very helpful. I love the vitality of games easy clear to use.”

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Posted 7 years ago

“I signed up for this casino and have had a win I have uploaded my ID 3 days ago but still nothing. Is there a contact number as I can't find one, it's a great casino though and I will be back again if everything goes ok with the withdrawal :-) happy days..”

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Posted 7 years ago

Hi Leanne, The contact information is on the support pages. However, I've debt your details across just now assuming it's the same email you've used here. Well done on winning. Hope to see you soon and thank you for the review. Kind regards The Phone Casino

Posted 7 years ago

The Phone Casino is rated 4.3 based on 1,208 reviews