The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.28

4.3 Rating 1,203 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Enjoy the games and the immediate pay outs.”

Helpful Report

(834739) - Posted 2 years ago

“Didn't know that you had these kind of tournaments i won the 1st game i entered. Really like "The Phone Casino" i won £610 and did manage to withdraw it yay”

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Posted 2 years ago

“Lovely place to play and you can actually win, fast withdrew x”

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(147443) - Posted 2 years ago

“Loved it banked 1000 pounds on 1st day was in bank in seconds”

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(842839) - Posted 2 years ago

“Poor customer service and they employ game designers who have frequent game freezes and crashes. Ultimately this ends up in you losing any wins or free spins you had at the time. Customer service clearly not interested. Scientific games regularly crash and leave players at a loss when in bonus rounds or free spins. Unacceptable treatment of players and poor selection of game developers’ games means you’d be better playing elsewhere as any issues you do have- customer service couldn’t care less.”

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(837259) - Posted 2 years ago

Hi Robert That's, not the case. We care deeply about our customer experiences and do our very best to resolve issues as best we can. Technology never seems to be on our side but we appreciate you may not have had the best experience =. Our connection is the same as all others and whilst we don't handle the games because it's hosted by SG. if bets are not completed/accepted (for whatever reason) the funds are returned to you as is the case in your query. We cannot pre-empt or guess what a possible outcome might have been. I have asked the CS team to raise the matter further with SG on your behalf to see if there is any merit to your comments and we will advise you by email. Thank you for your time. Kind regards The Phone Casino

Posted 2 years ago

“I have had a few decent wins on this site i have also had a few losses but its all part of the experience, remember to gamble safely. :)”

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(374160) - Posted 2 years ago

Thanks, Chris We 100% agree with you. Please play within your means and for fun (responsibly). Thank you for your very kind review and we hope to see you soon. Kind regards The Phone Casino

Posted 2 years ago

“Free spin games are good. Not too impressed with depositing £10 and not being able to withdraw it. Same with a £1 withdrawal fee, what's that all about. Good selection of games but will use one of the big hitters from now on.”

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(786646) - Posted 2 years ago

Hi Andrew Thanks for your comments. Regarding your deposit - and withdrawal - as you can imagine we are heavily regulated and as such have processes that we must abide by when money is deposited and then requested back. - it falls under the Money Launder regulations and the amount is irrelevant, whether is £1 or £1m. We have to obtain information from our customers (called Know Your Customers or KYC). We'd be very surprised if the big hitters (as you call them) do anything different as we all have to follow the same rules. Regarding the withdrawal charge of £1 - yes we do charge everyone the same and we are upfront about that because we use the fastest routes possible to return the money to you. It's bascially because we have super generous deposit reward offers and free giveaways and bonuses, that have NO playthrough and No wagering restrictions. So if you win £100 off a £1 free spin - you can just take the money. Other sites ( including the bigger ones) make you play it between 25 to 100x before you can take that win out and the likely hood is that you will lose it - so whilst they appear to be more generous - they are not. Look out for things like that when you play - regardless of where you play. Thank you again for taking the time to comment. Regards The Phone Casino

Posted 2 years ago

“Really east to join and verify account, winnings in bank within seconds very happy and large selection of slots”

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(840478) - Posted 2 years ago

Thaks James Have a great weekend

Posted 2 years ago

“My favourite casino. Fast payment. Great games. Hours of fun.”

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(232921) - Posted 2 years ago

Thanks so much x

Posted 2 years ago

“Good casino”

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(837868) - Posted 2 years ago

“Fun site. 3 stars as they take an admin fee when you withdraw money.”

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(813105) - Posted 2 years ago

Hi Royston, Thank you for your review. We do charge a nominal fee to make it fair to everyone. As we process withdrawals instantly and process them via Visa direct - it costs us more than we pass on because the money comes through back to you instantly where possible. In addition, we try to be fair to our customers and have no restrictions on bonuses and rewards where we have no playthrough or wagering requirements. I think you'll find many if not all other online casinos do have restrictions and caps and playthrough requirements so it is a balance. We hope you see our perspective and hope to see you soon. Regards The Phone Casino

Posted 2 years ago

“The best Games,vey good app..Thanks!”

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(836379) - Posted 2 years ago

“Well run and pays out quickly excellent customer service”

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Posted 2 years ago

“Enjoy playing on phone casino,easy layout n quick payouts=happy.”

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(170430) - Posted 2 years ago

“Phone casino is by far one of the best sites I have every played on. I always have had wins, when and in game bonus. You find a lot of sites you never get the bonus spins on games, and hardly any wins. I have been very lucky on this site and highly recommend. Also the withdrawal is by far the fastest I have had. Sometimes within 10 minutes. 4 stars given as unfortunately they dont have a free play..like a daily free spin. But definitely a brilliant company”

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(18197) - Posted 2 years ago

“very good casino fast payouts and a varied deposit that can be made thank you that you respect Kaspars”

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(816740) - Posted 2 years ago

“It's not the greatest site the so called high rollers are expensive and do not pay out much if at all.”

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(816055) - Posted 2 years ago

“Very good”

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(798204) - Posted 2 years ago

“Hi I’m really happy with phone casino I came 18th place on wongas game can I get my free spins please”

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(485505) - Posted 2 years ago

“No wins. Very rare win free spins on wonga if win get stupid free spins were from 100 spins winning just about 2 quid”

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(785000) - Posted 2 years ago

The Phone Casino is rated 4.3 based on 1,203 reviews