The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,213 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

Write Your review

Tell us how The Phone Casino made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Enjoy games and site prmos ain't great hard to find and game specific verifying account is the worsed iv ever seen allowing people to deposit but not withdraw with out having recent bills e mail confirmation ect takes far to long and overly complicated when you have already taken money and refuse to refund till you managed to jump throw all these hoops is not on apart from that good site good games”

Helpful Report

(847149) - Posted 3 years ago

Hi Robert Thank you for taking the time to write a review. regarding the documentation side of things - it is an unfortunate step, however as soon as you create an account (and this is the same for each and every customer), we serve a notification asking you to send in additional ID so that there are no hurdles at the point of withdrawal. UK Gambling Commission guidance specificaily says that online casinos cannot just ask for ID at the point of withdrawal and again we are required to "upscale" the information we hold on customers to meet out regulatory and legal obligations. The long and short of that is, we are required to put some hurdles in place and that, we understand, creates a burden on our customers, for which we are sorry. Our CS team are concious of this and do their very best to turn things around quickly, as you appreciate sometimes there is a manual process involved and that where some delays have / could occur. We are working to ensure that we address these whilst not compromising on on your data security. I hope that sheds some light on the situation and thank you again. Kind regards The Phone Casino

Posted 3 years ago

“verification process very smooth and straightforward. Great games. Withdrawal very prompt. Thanks”

Helpful Report

(847087) - Posted 3 years ago

“After depositing and selecting a welcome offer I completed the wagering requirement and then the site just reset my offer and told me a I hadn't completed it. I then contacted customer service (who admittedly were good over email) who told me that I hadn't gone through the pop up so didn't get the free spins. This was incorrect because the site had indicated I was half way through the welcome offer and then reset. I eventually was given some free spins (half the value that I should have had) and then was unable to withdraw the funds because it was too far under the withdrawal limit... After depositing funds to make my balance on the withdrawal limit so I could claim my winnings the site told me I couldn't withdraw my funds which I had just deposited!! I called the contact number and was met with a guy that was quite rude and was zero help telling me to just email them... Its a shame because I had heard good things about this casino.”

Helpful Report

Posted 3 years ago

“Good site for gaming and I like the free daily spins with a chance to win real money; however, there is a £1 withdrawal fee so you lose money instantly from that. Also, you can't seem to opt out of marketing despite unticking the boxes to not receive the numerous text messages they send out on a daily basis. I've even got to the point of trying to switch off emails from them but to no avail. Also there is no live chat facility.”

Helpful Report

(842056) - Posted 3 years ago

“Excellent customer service if any problems etc,quick withdrawl etc one of my favourite casinos”

Helpful Report

(330872) - Posted 3 years ago

“I was really surprised how quick and efficient the customer care team were especially as it was a Saturday afternoon. Loved playing on this site and when I had a problem,which was my fault, they responded straight away. That gives me confidence in playing again”

Helpful Report

(844990) - Posted 3 years ago

“An excellent service provided! Thank you!”

Helpful Report

(339470) - Posted 3 years ago

“I do not recommend I played today And I have recorded videos of how they help to pluck the players' account set the drums so that you do not win a broken zloty, watch out !!!!”

Helpful Report

Posted 3 years ago

“Enjoy the games and the immediate pay outs.”

Helpful Report

(834739) - Posted 3 years ago

“Didn't know that you had these kind of tournaments i won the 1st game i entered. Really like "The Phone Casino" i won £610 and did manage to withdraw it yay”

Helpful Report

Posted 3 years ago

“Lovely place to play and you can actually win, fast withdrew x”

Helpful Report

(147443) - Posted 3 years ago

“Loved it banked 1000 pounds on 1st day was in bank in seconds”

Helpful Report

(842839) - Posted 3 years ago

“Poor customer service and they employ game designers who have frequent game freezes and crashes. Ultimately this ends up in you losing any wins or free spins you had at the time. Customer service clearly not interested. Scientific games regularly crash and leave players at a loss when in bonus rounds or free spins. Unacceptable treatment of players and poor selection of game developers’ games means you’d be better playing elsewhere as any issues you do have- customer service couldn’t care less.”

Helpful Report

(837259) - Posted 3 years ago

Hi Robert That's, not the case. We care deeply about our customer experiences and do our very best to resolve issues as best we can. Technology never seems to be on our side but we appreciate you may not have had the best experience =. Our connection is the same as all others and whilst we don't handle the games because it's hosted by SG. if bets are not completed/accepted (for whatever reason) the funds are returned to you as is the case in your query. We cannot pre-empt or guess what a possible outcome might have been. I have asked the CS team to raise the matter further with SG on your behalf to see if there is any merit to your comments and we will advise you by email. Thank you for your time. Kind regards The Phone Casino

Posted 3 years ago

“I have had a few decent wins on this site i have also had a few losses but its all part of the experience, remember to gamble safely. :)”

Helpful Report

(374160) - Posted 3 years ago

Thanks, Chris We 100% agree with you. Please play within your means and for fun (responsibly). Thank you for your very kind review and we hope to see you soon. Kind regards The Phone Casino

Posted 3 years ago

“Free spin games are good. Not too impressed with depositing £10 and not being able to withdraw it. Same with a £1 withdrawal fee, what's that all about. Good selection of games but will use one of the big hitters from now on.”

Helpful Report

(786646) - Posted 3 years ago

Hi Andrew Thanks for your comments. Regarding your deposit - and withdrawal - as you can imagine we are heavily regulated and as such have processes that we must abide by when money is deposited and then requested back. - it falls under the Money Launder regulations and the amount is irrelevant, whether is £1 or £1m. We have to obtain information from our customers (called Know Your Customers or KYC). We'd be very surprised if the big hitters (as you call them) do anything different as we all have to follow the same rules. Regarding the withdrawal charge of £1 - yes we do charge everyone the same and we are upfront about that because we use the fastest routes possible to return the money to you. It's bascially because we have super generous deposit reward offers and free giveaways and bonuses, that have NO playthrough and No wagering restrictions. So if you win £100 off a £1 free spin - you can just take the money. Other sites ( including the bigger ones) make you play it between 25 to 100x before you can take that win out and the likely hood is that you will lose it - so whilst they appear to be more generous - they are not. Look out for things like that when you play - regardless of where you play. Thank you again for taking the time to comment. Regards The Phone Casino

Posted 3 years ago

“Really east to join and verify account, winnings in bank within seconds very happy and large selection of slots”

Helpful Report

(840478) - Posted 3 years ago

Thaks James Have a great weekend

Posted 3 years ago

“My favourite casino. Fast payment. Great games. Hours of fun.”

Helpful Report

(232921) - Posted 3 years ago

Thanks so much x

Posted 3 years ago

“Good casino”

Helpful Report

(837868) - Posted 3 years ago

“Fun site. 3 stars as they take an admin fee when you withdraw money.”

Helpful Report

(813105) - Posted 3 years ago

Hi Royston, Thank you for your review. We do charge a nominal fee to make it fair to everyone. As we process withdrawals instantly and process them via Visa direct - it costs us more than we pass on because the money comes through back to you instantly where possible. In addition, we try to be fair to our customers and have no restrictions on bonuses and rewards where we have no playthrough or wagering requirements. I think you'll find many if not all other online casinos do have restrictions and caps and playthrough requirements so it is a balance. We hope you see our perspective and hope to see you soon. Regards The Phone Casino

Posted 3 years ago

“The best Games,vey good app..Thanks!”

Helpful Report

(836379) - Posted 3 years ago

The Phone Casino is rated 4.3 based on 1,213 reviews