The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.28

4.3 Rating 1,203 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good place to play at, I'm unsure to why people think they have slow payments, once verified it took less than 3 hours, support is pretty fast, they could do with live chat. Also inspired games do not work none of them. But overall I would recommend them.”

Helpful Report

(957975) - Posted 2 years ago

“I love playing the casinos but I don’t like the limited play that I can’t carry on after I’ve losses by a tenner.”

Helpful Report

(228286) - Posted 2 years ago

“If I don't win I lose money ,why you charge me for the winning money???!;;other platforms don't charge”

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(925950) - Posted 2 years ago

“Account verified within minutes & initial winnings in my account within 24 hours. I've made another withdrawal since so hopefully it'll be the same for that. Initial impressions are very positive.”

Helpful Report

(954093) - Posted 2 years ago

“I play this site its fair play no BS about it ... all withdrawls are given .. I went on other site to try something new but unfortunately i never read reviews about the other game .. still WAITING for them to give me my winnings/ or refund my money back into my card.. so for now on i going to read reviews about the sites before i shall despoit 😂😂😂.. So basically the punch line is The phone casion is GOOD site ..🥂🎲♣️♦️♥️♠️🎮”

Helpful Report

Posted 2 years ago

“Great casino, great rewards and to top ot off you get a fast payout when you win”

Helpful Report

(224203) - Posted 2 years ago

“I've used lots of online casinos before, however I can honestly say my experience with the phone casinos support team has been great! Rtp on slots seem competitive and I even managed to get a small win...withdrawal is easy and paid into account swiftly thumbs up 👍 Matt”

Helpful Report

(750934) - Posted 2 years ago

“I got a bonus for signing up and deposit £10 and didn’t give me my bonus if 200 spins , wouldn’t really recommend playing for!”

Helpful Report

(806545) - Posted 2 years ago

“Had problems with verifying my address as most of my bills are done online so no proff of utility bill and when withdrawing winnings there’s a £1 fee that’s why my score is 4 stars”

Helpful Report

(440664) - Posted 2 years ago

“I would like to change my phone number”

Helpful Report

(947346) - Posted 2 years ago

“I love the the phone casino”

Helpful Report

(546736) - Posted 2 years ago

“The phone casino is great, won 70p on free spins that I was awarded and i turned it into £300 phone casino processed it straight away it's just the bank that's delaying the funds to be available”

Helpful Report

(785594) - Posted 2 years ago

“Great site great RTP to many popular slots to mention . Fast and easy verification 1 day withdrawal system I deposited £30 and have £960 in my account this morning. It also said my name and the win I had on the slot on the main page . I always thought they was fake but obviously not definitely 1 of the best apps I've tried”

Helpful Report

(943084) - Posted 2 years ago

“Excellent casino, fast withdrawals great customer service, a real example of how to do business in this industry.”

Helpful Report

(810755) - Posted 2 years ago

“Honest review signed up years ago never bothered verifying account so tried few other casinos instead . All I can say from couple times played there since is why didn't I do it earlier Took about hour compete verification process then was good to go. Regards the games all ones bar one played great plenty features and bonus made 2 withdrawals after 1st deposit both went into bank instantly. tried them again yesterday won another 300 couldn't believe . Admit then suckered ln and lost 100 back on game stated above that gave me no features but can't win on every game. All In all good casino instant payout and plenty games choose . I would highly recommend especially after lot the dodgy ones I've seen find over last month or so”

Helpful Report

(226935) - Posted 2 years ago

“Offers are not easy to follow and seem to be designed to trip newer players into deposits they cannot withdraw.”

Helpful Report

(939180) - Posted 2 years ago

“I have no lucky in this casino. Games is good and promotion is no bad but not awesome, my experience in this casino was no nice. I put 100£ in this casino and I can’t withdraw this money straight away I need play a little bit. Try, you will see.Thanks”

Helpful Report

(938135) - Posted 2 years ago

“Very nice 10”

Helpful Report

(934777) - Posted 2 years ago

“Really enjoyed your slots until the last few days I have just put £50 through bigger bass on 24 p spins only one bonus.I no it’s gambling and more often than not I don’t win but only one bonus in £50 is poor considering your rtp is over 93%”

Helpful Report

(926618) - Posted 2 years ago

Hey Philip Thank you for your review. We get this sort of query levelled at us quite a lot. I'm sorry to say that you have just been unlucky in that session. Essentially, the game is run by the studio that produced the game, it's tested and then certified before being uploaded as approved by the UK Gambling Commission. Once it's on their portal - we know we can publish the game. But as stated - it has to go through lots of rounds of checking and testing to ensure it meets all the requirements. The RTP is over millions and millions on spins - so there can be sessions where you could deposit much more and not see a win - however it will balance itself out as it's been tested to do so. Hence, why we say that - unfortunately - you seem to have come across an unlucky streak. We do offer games that have much less volatility (look for the chilli rating that we have - less chilli's = lower volatility) - as you can imagine these sorts of games produce wins more frequently but to compensate they are lower, in overall value terms. Higher volatility games yield higher wins - but less frequently. I hope this goes some way to explain what happens - but all games are tested and certified before use and release and in addition, there is regular RTP monitoring to ensure the game operates within its parameters. Kind regards The Phone Casino

Posted 2 years ago

“Allowed me to play for months and spend 1000s then closed my account with no reason what so Ever then told me I have to wait upto 20 days to get my money back that I had in there I strongly advised stay clear of this site still havnt sent my remaining balance back to me I would never recommend this site at all if t there. Was a minus star I would give that”

Helpful Report

(925800) - Posted 2 years ago

Hi Nicola It appears that your account was flagged for additional due diligence. We are required, as part of our licence with the UK Gambling Commission and legally under Anti-Money Laundering legislation and Proceeds of Crime legislation, to ask certain customers (where they hit triggers that have been set), for additional information on your source of funds and source of wealth. This is for several reasons: 1. To ensure that you have a legitimate source of income that you are playing with. It avoids issues where certain gaming companies have been fined for letting people spend hundreds of thousands with money that turns out to be stolen or from untrustworthy sources. We have to make sure you have a proper source of income (wherever that may be from); 2. It allows us both to take a natural break and assess if your play is appropriate and affordable; 3. It allows us the opportunity to meet additional obligations under Social Responsibility measures, to set limits for you where limits have not been set previously. This is simply for player protection as we don't want customers playing with more than they can afford to; 4. It assists us in meeting our regulatory obligations. Unfortunately - if you cannot / do not / will not supply the information that the team has requested, then we cannot allow you to continue on our site(s). It's certainly not ideal as we hate to turn customers away. If we could get reliable third-party information that will give us the comfort that we need to explain our assessment to the Gambling Commission, then we would do so. Unfortunately - third-party information like that doesn't exist (currently), so we ask our valued customers for this directly and in consideration for your efforts and assistance, we give you a cash goodwill gesture for your trouble and time. The information is not shared with anyone (unless the regulator asks what we have done) and is not used for or by any external or third-party companies ( under our GDPR) obligations. It simply is used so that we can assess and meet obligations and allow you to play safely. I would urge you to look at other companies, if you choose not to continue with us, and make sure that they have your interests at heart - the highest standard that can be applied is when we have to say we can't take your business if we cannot meet our obligations and licencing conditions. We can re-open your account if you can supply the information requested but not otherwise. Thank you for your time and understanding. The Phone Casino

Posted 2 years ago

The Phone Casino is rated 4.3 based on 1,203 reviews