The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,208 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The registration process is quite in depth. There are no withdrawals with out proof of ID and even when you give them ID it still won't let you withdraw your money.. It's a shame as it seems a decent casino apart from that...”

Helpful Report

Posted 5 years ago

Hi Christopher I just wanted to give you a reason around why we ask for additional information before processing withdrawals. Part of our legal obligation in the UK (including Age Verifying customers at the point of registration) is to know our customer (KYC). The reason therefore that the registration form is detailed to make sure that we have the best chance possible to AV you at the point of entry. Thereafter, if we cannot verify you immediately or if there are gaps in our knowledge of you as a customer, we have to ask for additional information. We find it best to do this at certain trigger levels but in any case at withdrawal so that we can also update our records and allow you to withdraw freely thereafter without the need for additional information. Any UK casino that doesn’t ask you for documents at some stage will not be meeting their obligations under the UK Gambling Commissions rules and Regs. Unfortunately, the sending and processing of documents is a manual process as we need to check details sent in against records on registration. This doesn’t usually take long, but we appreciate it can be frustrating for customers as has the perception of us stalling when we are not. We apologise for this and will endeavour to do better for you and all others concerned. In the mean time, I have asked the customer services team to look into your account. Have a great weekend Kind regards The Phone Casino

Posted 5 years ago

“Absolutely love this casino with all the bonuses,Free spins and speedy withdrawals”

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(153526) - Posted 5 years ago

Cheers Jo Kind Regards The Phone Casino

Posted 5 years ago

“I was wondering why it won’t let me make an account as it says no deposit and it’s asking me for a deposit on my final step. What do I do ?”

Helpful Report

Posted 5 years ago

There s no deposit required. We are simply providing you with an offer, if you wish to make a deposit. If you don't want to take up the offer, just close the window with the X in the corner. There are instruction on the page as well. Kind regards The Phone Casino

Posted 5 years ago

“I was wondering can anybody help me because it’s says you don’t need a deposit but it’s asking me for one?”

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Posted 5 years ago

“On a whole I like the service but I've not been getting my 100 free spins ???”

Helpful Report

(466030) - Posted 5 years ago

Hi Emma Your 100 free spins are on Mr Wong’s at the base of the logged in lobby. You’ll see your tickets to the free spins in there every day. In addition, as a new customer there is a bog banner at the top of the logged pin lobby that tells you where the spins are. Good luck and see you on the leaderboard Kind regards The PHone Casino

Posted 5 years ago

“I enjoy it”

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Posted 5 years ago

“I enjoy it alot”

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Posted 5 years ago

“Good site sometimes wen I win anyway haha”

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(231587) - Posted 5 years ago

Ha Ha If only everyone could win all the time...;:-) Hope you keep enjoying our selection of games and offers. Always play within your means and set limits if you feel the need to. Our team can help you or you can do this yourself in the main menu under “know your limits”. Have fun. - always Thanks for your review Kind regards The Phone Casino

Posted 5 years ago

“This is the best casino game so far good variety of games and loads of bonuses”

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(437648) - Posted 5 years ago

“I love the phone casino it Haas great games and is so easy to use.only downfall is you can only withdraw to your card and I made a withdrawal yesterday but still haven't received it yet so times are a bit long I would say but other than that I love it”

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(353962) - Posted 5 years ago

“Quick pay out, great freebies and good mix of games”

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(429546) - Posted 5 years ago

“Great casino, easy to use and great games”

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(102133) - Posted 5 years ago

“Nice nice x”

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(366924) - Posted 5 years ago

“Great wee site, especially the daily Tournament x”

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(261393) - Posted 5 years ago

“The phone casino is a really good casino with there freespins no wagering promotions. Where I can deposit £5 and get 10 freespins on a selection of games. Which can be used as many times as I want. The selection of games are good and withdrawals were in my bank the next day after they had processed it. Also the chance of winning free money everyday with the 100 spins on wonga slot. Overall a very good casino and I have had some good wins over a £100 quite a few times on just 10p spin. Book of Oz has given me a few times.”

Helpful Report

(296850) - Posted 5 years ago

“I don’t feel rewarded enough for the amount of money that I spend playing phone casino”

Helpful Report

(310522) - Posted 5 years ago

Hi Dean Thanks so much for your review. Have you been using the Deposit and Reward page in the main menu as you you can get as many rewards as you want when you make a deposit. Have a look there if you haven't already? Kind regards The Phone Casino

Posted 5 years ago

“I like the everyday free spins and the choice of games is good, I have a lot of favourites already, although there are some issues both with web version and mobile app. That little "i" letter in bottom right corner of a game thumbnail rarely works when I click it, instead it takes me back to home screen, so it is very hard to add games to favourites, so far I only managed to add one. Another thing, some games are bigger than the screen, again both online and in app, no matter if it's portrait or landscape... So it all needs some fixes and polishing, but it is fun and enjoyable way of spending time. Thanks”

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(460646) - Posted 5 years ago

“Bo tak mi się wydaje takie mam odczućie”

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(208663) - Posted 5 years ago

Andrzej Thank you for your review, I tried to translate it and we hope to make you feel better about our service. If there is anything that we can help you with at anytime, please email support@smallsceencasinos.com Regards The Phone Casino

Posted 5 years ago

“Good casino with plenty of choice. Always good promotions with the freespins at the moment. 20% of your deposit like every £5. You get 10 spins on a choice of games at 10p spins or deposit £10 for 10 spins at 20p. All winnings are wager free. A chance of winning free money every day with 100 spins on Wonga slot. Withdrawals quickly in my bank the next day after they processed it. I have had some good size wins over £100 at spins at 10p. Overall it is a very good casino with the freespins promotion up the with the best.”

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Posted 5 years ago

“Love it!!!!”

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(454247) - Posted 5 years ago

We love you too

Posted 5 years ago

The Phone Casino is rated 4.3 based on 1,208 reviews