The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,213 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best app ever”

Helpful Report

(15447) - Posted 3 years ago

“Very impressed! Great site, lots of freebies and offers on. I had a nice win on my very first deposit, and thought they might not let me withdraw it (as I have had that problem before, with online casinos being unfair and not letting me withdraw if I get an early lucky win after signing up)... but they did! The next day, my money was sitting in my account. Very glad they are trustworthy! I cant imagine using another site now, with all these free offers to enjoy!”

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(791704) - Posted 3 years ago

“Contains some free activities and money can be withdraw after a certain limit has been reached. Customer service can be contacted also, so all is good.”

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Posted 3 years ago

“It's an ok website but I am not impressed about the free spin bonus structure. It needs to be made clear so for that reason I give it 2 stars”

Helpful Report

Posted 3 years ago

Hi Charles We operate 2 bonus mechanisms: 1. The 100 free spins daily tournament. When you play, you try to get the highest score possible. If you reach the leader board you can win the free spins and or cash allocated to that position. There is no playthrough or conditions attached to those spins or cash, so you can use them and / or withdraw. 2. Under "free spins" in the "main menu" - there are deposit match rewards - again, whatever you win from the free spins given away, you can withdraw without restrictions. I hope that's clear and transparent enough for you. All bonuses and rewards we offer you have no catches attached... as that is the fairest way... Kind regards The Phone Casino

Posted 3 years ago

“The is so amazing great win”

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Posted 3 years ago

“I really enjoyed playing the games and there are so many to choose from. We won some money and it was deposited in my bank within 2 days. I give the phone casino 10 out of 10 and I highly recommend it.”

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(343153) - Posted 3 years ago

“I won £80 just on the free spins. Fast payout and really great games.”

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(765099) - Posted 3 years ago

“Quick and easy to use, good amount of games and super fast withdrawals. One of the best casinos”

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(783112) - Posted 3 years ago

Thanks Hayley

Posted 3 years ago

“Best casino hands down great offers for old customers as well”

Helpful Report

(773343) - Posted 3 years ago

Thank you so much Samuel

Posted 3 years ago

“It’s a good overall game however any withdrawals I’ve £50 will take forever to be withdrawn”

Helpful Report

(723322) - Posted 3 years ago

Hi Brandon Just to let you know that withdrawals at that level are processed automatically once your account has up to date information. I trust that you will see that, as fast as you can on board funds, you can also withdraw. In some cases its instant (if your bank supports the visa direct fast withdrawals system). Have fun and thanks again, The Phone Casino

Posted 3 years ago

“A good one. Mostly best of all”

Helpful Report

(603834) - Posted 3 years ago

thank you so much :-)

Posted 3 years ago

“You win an amount and it freezes and doesn't let you spend anymore saying balance too low. Then no games load. Fantastic for winning but you can win any more past a certain point?!”

Helpful Report

(646764) - Posted 3 years ago

I have passed your concerns to the CS and the tech team to look into your account. They will b ein contact with you directly. Kind regards The Phone Casino

Posted 3 years ago

Please be advised that you have set a limit in your account so the system automatically blocks you from placing more bets. You can revise your limits by doing it yourself and the changes take 24 hours to update or contact CS using support@smallscreencasinos.com and they can update the limits for you. Again the chnages take 24 hours before they take effect. I hope this clarifies the issues you were seeing. The issue with certain limits is that when you launch a game - it goes to the game provider but the wallet is controlled by us, so when we get a request to process a wallet transaction ( or bet) our system checks if you have limits imposed and whether it breaches the limit. Its not a great experience, but the game effectively is then stalled from working as the game provider cannot process the bet. Its an anomaly that cant be fixed due to the nature of how the games link up. We are looking at the messaging to see if we can provide better information on next login in however. Hope that helps. Kind regards The Phone Casino

Posted 3 years ago

“Deposited £20, after they asked for id to verify, received an email saying all my documents are verified and I am good to go but when I log in into the account is asking for the documents again, money came out of my bank, nobody to talk to in person, I wouldn’t recommend as the process is taking a long time and so far it’s been poor customer service”

Helpful Report

Posted 3 years ago

I have asked the team to look into this for you. Kind regards The Phone casino

Posted 3 years ago

Hiya We have located your details and I believe that CS has now resolved your issue. It was because we were updating the payment providers and hence the issue. Apologies The Phone Casino

Posted 3 years ago

“So far so good, simple layout of site, easy to navigate and have deposited my 1st £50 after only putting £15 on 😁”

Helpful Report

(777522) - Posted 3 years ago

Congrats, thank you for the review. Regards The Phone Casino

Posted 3 years ago

“Excellent service withdrawal made in seconds games are superb can't fault the phone casino”

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(761247) - Posted 3 years ago

“Application is very nice and easy to use, plenty of nice games but as a new customer is to early for my to say anything more? Now I waiting for your response about my request before and I hope is everything be fine i really like this app”

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(766511) - Posted 3 years ago

“Good variety of all the games ,very easy site to get around ,So far as a new customer I do not have any issues on this site .”

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(761847) - Posted 3 years ago

“Good casino, fast response to emails. Just make sure you read T & C's I didn't but that was my mistake. Super Fast withdrawal of funds.”

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(771744) - Posted 3 years ago

“Good choice of games”

Helpful Report

(765696) - Posted 3 years ago

“Downsides No one to talk to, always an answer machine. Never phone you back. It tells you your withdrawal of cash has been proceseed but its still not in my bank ! Good choice of games, Very poor customer services”

Helpful Report

(750365) - Posted 3 years ago

Amanda, Very sorry - I have escalated your issue to the CS team. Kind regards The Phone Casino

Posted 3 years ago

Hi Amanda I got this from CS - someone will however contact you to discuss further. "Not had any calls this morning apart from someone sending texts saying ‘please’ to the phone line. Customer withdrew at 21.24 last night and that was issued within 1 minute so customer is just waiting for her bank to clear it. Had no emails or voicemails from her.

Posted 3 years ago

The Phone Casino is rated 4.3 based on 1,213 reviews