The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,208 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

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4.3

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just a total lack of winning I must of spent 1000 pound or more with these and never come away with anything the bonus spins you get you can't cash out so what's the point that of having them.also if you wager say 1 pound spins on say reels of luck for instance some wins spin in at 3p what's this all about there just robbers who don't wear masks”

Helpful Report

Posted 8 years ago

Your email address says Shaun in it, so i'll refer to you as such if that's OK? Shaun - to protect the credibility of your review (good / bad) we'd ask you to please verify your email so that your review doesn't remain unverified. In reference to your claims on the game play. We cannot discuss that in such detail on here but I can happily arrange for a review of your account if you contact us using support@smallscreencasinos.com Please refer to the fact that you made a review on this site. I would add, for your information, that all of our games are tested by an independently certified testing house to ensure that they operate correctly. This is a requirement before any game cam be made available to the public. Where we licence games from other suppliers, these too, are subject to the same testing standards and we have sight of the relevant testing certification. In addition, recently, the UK gambling commission have introduced real time RTP (return to player percentage) tracking. This is to ensure that the games operate in practice as they have done during testing. This is the same standard required on ANY online Casino operator that is licensed by the UK Gambling commission - so you and all players should only use licensed Casinos and take comfort from this. Different games have different ways of playing so there can be variation in terms of how many wins or losses are generated in a particular streak. We are sorry if you feel that this went against you. As you can see from most of the reviews here. Customers are generally having a good experience and returning time and time again. We do offer (as all licensed UK online Casinos should do), the ability to set limits so that if things go against you, you can stop playing and try again at another time - or if at all. Please review those tools in our main menu. They are there to help you. Playing should be fun and entertaining and should not leave you feeling like you have lost out. I can't speak for how easily accessible these tools are on other sites. Re- bonus play - it is just that - free play opportunities. There is a play through limit that is quite hard to reach, but if you look at our Facebook page you'll see that loads of people meet that requirement every week and we publish a sample for you to see. If there is anything else that we can do to assist you and review your account, then please do not hesitate to ask. Kind regards the Phone casino

Posted 8 years ago

“My current play through target is £351023.28 let's just say I'm not going to be playing through that! Apparently it moves up and down with each wager of bonus money however mine never seems to go down. I do love the free games but there's only a certain number of games you can play with the bonus money.”

Helpful Report

Posted 8 years ago

Hi Melanie Thank you for your review. We know that we need to work on the bonusing system. Its one of the first things that was implemented many years ago. The rules around bonusing will be changing this year so we have held off changes until we have clarification on how we can offer bonuses going forward. We will keep you posted. On a separate note - I will get the play through on your account reset. Whilst the current system shows the total required for all bonuses applied (which makes it look very unrealistic) the trigger to cash out depends on any bet that reaches the play through requirement. If we can assist you further,please let us know using support@smallscreencasinos.com Kind regards The Phone Casino

Posted 8 years ago

“Well what can I say , over the past 10 years I've been playing on other big casinos , never really won anything, came here deposited just £10 which rapidly turned into £900, so made a withdrawal and customer service was there 24/7 to support any issues with immediate responses. You need to ignore the negative reviews about high bonus wagering, this is free play money if you want real money deposits some cash like I' did! I'm awaiting my money but I'm sure it will be here soon! Highly recommend”

Helpful Report

Posted 8 years ago

Congratulations Simon We hope you had a fabulous Christmas! Please can you verify your email for the review site. I know you have posted up evidence that you are genuine, but it helps us too. Thank you Kind regards The Phone Casino

Posted 8 years ago

“Excellent service and payouts”

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(167830) - Posted 8 years ago

Dan Thank you so much for your review. If there is anything we can assist you with... please ask. Kind regards The Phone Casino

Posted 8 years ago

“Excellent service from The Phone Casino. Id verification completed with 20 mimutes and received my withdrawals within 48 hours. Would highly recommend”

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(163542) - Posted 8 years ago

Sarah Thank you for your review. Kind regards The Phone Casino

Posted 8 years ago

“A fun site but could do with more roulette tables to pick from.”

Helpful Report

(146410) - Posted 8 years ago

Ashley, Thank you for your feedback. We recognise that our site lacks a choice of certain table games and we have been working hard to resolve this. Within two weeks there will be some additional Roulette and other table games added to the site. In addition to this, we will be launching Live dealer table casino games within the next two weeks as well. thanks for your custom and support. regards, The Phone Casino

Posted 8 years ago

“I don't have loads money but now and then I will put a tenna on then the other day put Tenna on and couple scratch cards later I'd won over £500!! I put in my ID and a half hour later I was verified!! And two days after that money was in my bank!! So happy..customer service kept me upto date with every movement by text and email.. Thanks phonecasino now I'm decorating my Hall/stairs/landing and living room with my winnings!! Very pleased”

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(150704) - Posted 8 years ago

Thank you so much for your review. Wishing you the best of luck going forward :-) kind regards The Phone Casino

Posted 8 years ago

“Nice lot of games lots of free spins service is reali good always help”

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(115547) - Posted 8 years ago

Thank you so much for your review. Wishing you the best of luck going forward :-) kind regards The Phone Casino

Posted 8 years ago

“I can't get on my casino it's saying I'm blocked x”

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(164869) - Posted 8 years ago

Hi, not sure this is the forum for such a request however if you can please contact customer services, they will assist you.

Posted 8 years ago

“The range of games is very good...graphics are smooth and gameplay seems very fair. I do however have 2 issues...the first is that i find having to pay £10 to withdraw, after 3 withdrawals in a calender month, excessive to say the least. Not sure why this is policy... The second is, on the main list of slots, there is a mistake with one of the games. The icon shows "plenty on twenty" (a slot that i am already familiar with) but in actual fact, the slot loads to a game called " horn of plenty". It even says so in the description. Either the icon or game needs updating to the correct one. Other than these 2 issues, the rest of the site, so far, is great. Thanks Alasdair doughty”

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(140509) - Posted 8 years ago

“I find it my favourite casino. As it's always giving away bonus spins etc. The customer service top rate and as helpful as can possibly be. Withdrawal is usually within one working day to my bank and the site expansive of games. No need to go elsewhere !”

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(61615) - Posted 8 years ago

Thank you so much for your review. Wishing you the best of luck going forward :-) kind regards The Phone Casino

Posted 8 years ago

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(61615) - Posted 8 years ago

“Cash withdraws from bonuses are way to high wagers to get it won 1000 pound once on a scratch card had to wager 50,000 to with draw I'll never put my own money in to the site on ever use bonuses”

Helpful Report

(132794) - Posted 8 years ago

Hi Reece Thanks for your review, but it doesn't quite make sense. Bonus money has a play through requirement, like pretty much every Casino in the industry. In addition, at least 200 people every month manage to win money using the bonus tools we provide. We publish these on our social media channels. What confuses us is that you are talking about wining free money that has a play through requirement vs not depositing that doesn't have play through requirement. Had you played with real money and won £1,000 then you would be able to withdraw it immediately with no restrictions or conditions. If you are unhappy with the bonus rules, please feel free to use real money. Bonus money represents an opportunity - for no risk or no obligation to try some of our games and to win free money.... with just the application of some of your free time. Thank you again for your feedback. Kind regards The Phone Casino

Posted 8 years ago

“Very quick to pay I'm impressed thank you”

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(154803) - Posted 8 years ago

“Excellent”

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(147493) - Posted 8 years ago

Thank you for your review :-)

Posted 8 years ago

“Excellent site with variety of games and very good bonuses for all customers not just new.had some good wins and love the site and appx”

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(144025) - Posted 8 years ago

Hi Kerry, Thank you so much for your review. Wishing you the best of luck going forward :-) kind regards The Phone Casino

Posted 8 years ago

“Always helpful and understand with very quick replys to any questions that I had asked. GREAT SITE ????”

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Posted 8 years ago

Hey Michelle Thank you so much for the review

Posted 8 years ago

“The wait for withdraw of cash was quick and easy though the stakes for bonus is very high and isn't impossible but unfair to customers”

Helpful Report

Posted 8 years ago

Hi Matthew Thank you for your comments. Whilst we understand the frustrations that come with the bonuses systems and we are working to get a better system in place; we are offering an opportunity to win free money for no commitment or obligation other than some of your time. We do offer generous bonuses so that customers can get a feel for the games and find out what they like to play without commitment; something that a lot of casinos don't do as they force initial deposits. We appreciate your feedback, both good and bad, and I can assure you we are working on improving the bonus systems. Kind regards The Phone Casino

Posted 8 years ago

“I have been playing this site for a while now and it's an excellent site with lots of variety. I have been fortunate enough to win and cash out some money. The only small issue I have is that when you deposit money it comes off your card immediately but when you withdrawal using the same card it can take up to 5 days. Surely this can be a lot quicker. Apart from that I will still continue to play this site”

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Posted 8 years ago

“Won big with my bonus money but unlike other site like this one where if you win big your winnings becomes real money this site doesn't so to me it's a miss sale of the site”

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Posted 8 years ago

The Phone Casino is rated 4.3 based on 1,208 reviews