The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.28

4.3 Rating 1,203 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive enjoyed playing the game's And it's easie to play i recommend this site”

Helpful Report

(778138) - Posted 2 years ago

“I found the site.... weird... I've played on many gambling sites over the years, and this was probably one of the worst, if not the worst. Firstly, when you sign up, you're given a password that you can't change at the point of sign up. It basically forces you to use the last 4 digits of your mob number. You can the choose to change it, BUT at a cost.... They send you a text message that you need to reply to that has a fixed fee attached! I've never came across that before and I think it's really customer unfriendly! IF you do manage to walk away in profit, the minimum withdrawal I believe is £20 AND they charge you £1 to process... With so many gambling sites out there, I won't be returning any time soon.”

Helpful Report

(858700) - Posted 2 years ago

“faster service I have not seen anywhere else🥇”

Helpful Report

(858420) - Posted 2 years ago

“I had a technical issue that the customer service team sorted out really quickly…… great service!!!!”

Helpful Report

(856445) - Posted 2 years ago

“Great selection of games. Easy withdrawal and deposit process. Good times”

Helpful Report

(303455) - Posted 2 years ago

“Best online casino and fast cash withdrawal”

Helpful Report

(551270) - Posted 2 years ago

“great fun. only issue i have i did the 24 pounds and id but i didn't get my free spins. but all round great I won on my first time . hope i can keep winning”

Helpful Report

(852271) - Posted 2 years ago

“Very helpful staff good range of games won a few times feeling very lucky with your site”

Helpful Report

(389935) - Posted 2 years ago

“Don’t like how you have to get over £20 to withdraw.”

Helpful Report

(783178) - Posted 2 years ago

Hi Byron The limt doesnt apply when someone wants to close their account - its just there for smooth operational purposes because of the processing costs for depoists and withdrawals. Sorry, we know it can be a pain somethimes but it is applied consistenly to everyone so that we dont have to pick up all the processing costs or pass them on (depoisits and withdrawals both incurr processing fees from our side). Kind regards The Phone Casino

Posted 2 years ago

“All I all not a bad sight happy so far”

Helpful Report

(816166) - Posted 2 years ago

“This online casino is faultless. Excellent choice of games/slots, free spins, no wagering requirements and instant withdrawals. Definitely my favourite casino and I'll be playing more slots with them in the future.”

Helpful Report

(847683) - Posted 2 years ago

“I don't think u give enough cash bonus like you used but I really enjoy using this casino”

Helpful Report

(22330) - Posted 2 years ago

“Enjoy games and site prmos ain't great hard to find and game specific verifying account is the worsed iv ever seen allowing people to deposit but not withdraw with out having recent bills e mail confirmation ect takes far to long and overly complicated when you have already taken money and refuse to refund till you managed to jump throw all these hoops is not on apart from that good site good games”

Helpful Report

(847149) - Posted 2 years ago

Hi Robert Thank you for taking the time to write a review. regarding the documentation side of things - it is an unfortunate step, however as soon as you create an account (and this is the same for each and every customer), we serve a notification asking you to send in additional ID so that there are no hurdles at the point of withdrawal. UK Gambling Commission guidance specificaily says that online casinos cannot just ask for ID at the point of withdrawal and again we are required to "upscale" the information we hold on customers to meet out regulatory and legal obligations. The long and short of that is, we are required to put some hurdles in place and that, we understand, creates a burden on our customers, for which we are sorry. Our CS team are concious of this and do their very best to turn things around quickly, as you appreciate sometimes there is a manual process involved and that where some delays have / could occur. We are working to ensure that we address these whilst not compromising on on your data security. I hope that sheds some light on the situation and thank you again. Kind regards The Phone Casino

Posted 2 years ago

“verification process very smooth and straightforward. Great games. Withdrawal very prompt. Thanks”

Helpful Report

(847087) - Posted 2 years ago

“After depositing and selecting a welcome offer I completed the wagering requirement and then the site just reset my offer and told me a I hadn't completed it. I then contacted customer service (who admittedly were good over email) who told me that I hadn't gone through the pop up so didn't get the free spins. This was incorrect because the site had indicated I was half way through the welcome offer and then reset. I eventually was given some free spins (half the value that I should have had) and then was unable to withdraw the funds because it was too far under the withdrawal limit... After depositing funds to make my balance on the withdrawal limit so I could claim my winnings the site told me I couldn't withdraw my funds which I had just deposited!! I called the contact number and was met with a guy that was quite rude and was zero help telling me to just email them... Its a shame because I had heard good things about this casino.”

Helpful Report

Posted 2 years ago

“Good site for gaming and I like the free daily spins with a chance to win real money; however, there is a £1 withdrawal fee so you lose money instantly from that. Also, you can't seem to opt out of marketing despite unticking the boxes to not receive the numerous text messages they send out on a daily basis. I've even got to the point of trying to switch off emails from them but to no avail. Also there is no live chat facility.”

Helpful Report

(842056) - Posted 2 years ago

“Excellent customer service if any problems etc,quick withdrawl etc one of my favourite casinos”

Helpful Report

(330872) - Posted 2 years ago

“I was really surprised how quick and efficient the customer care team were especially as it was a Saturday afternoon. Loved playing on this site and when I had a problem,which was my fault, they responded straight away. That gives me confidence in playing again”

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(844990) - Posted 2 years ago

“An excellent service provided! Thank you!”

Helpful Report

(339470) - Posted 2 years ago

“I do not recommend I played today And I have recorded videos of how they help to pluck the players' account set the drums so that you do not win a broken zloty, watch out !!!!”

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Posted 2 years ago

The Phone Casino is rated 4.3 based on 1,203 reviews