The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,208 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the free game spins where you can win money with no play through restrictions. I enjoy the games I play. Payout times have been very good also.”

Helpful Report

(257034) - Posted 6 years ago

Hey Michael Thank you so much for your great review. Kind regards The Phone Casino

Posted 6 years ago

“I am very happy overall with the phone casino. But I think there should be more frequent chances on the bonuses in the game's”

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(150365) - Posted 6 years ago

Hey Jessie Thank you for your review. we are always listening to our valuable;e customers to try and improve things for the better . We have a new game that will be launching soon and if you look out for the weekend promotions there are up to 500 prize position that get paid in the bonus games. Good luck and thank you again. Kind regards The Phone Casino

Posted 6 years ago

“Like the games”

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(279704) - Posted 6 years ago

Hi Darren... we like you too :-) Kind regards The Phone Casino

Posted 6 years ago

“How long does it take when doing a withdrawal in to bank account please”

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Posted 6 years ago

Don't be shy... we don't bite The bank withdrawals take longer to process but there are other ways like back to card ... which are much faster and easier. If you register a card your withdrawal is processed within a couple of days ... which is basically as fast as your bank processes it to get it back to you. We have to rely on them... soz. Hope that helps. Kind rgerads The Phone Casino

Posted 6 years ago

“Tryed ringing phone casino due to my Id still waiting to be verified so can not with draw my winnings”

Helpful Report

Posted 6 years ago

Hi Scott I have emailed our Customer Services team, they will get this sorted as a priority for you. They will need you account number or some additional details like mobile number to locate your account details. Please email those to support@smallscreencasinos.com and do not post them in any public forums. Kind regards The Phone Casino

Posted 6 years ago

Hi Scott I believe this has now been resolved for you. The team have notified you of what needs to be done. For anyone else reading this, please note that when sending documents across if you take a photo of the document it must be of the whole document and it must be a clear picture. this will prevent delays in processing your withdrawals. Kind regards The Phone Casino

Posted 6 years ago

“Multimotor”

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Posted 6 years ago

“I've deposited once on won several times highly recommend”

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(278877) - Posted 6 years ago

“Winning Real Money for free for being in the top off the leaderboard on fruit dojo”

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Posted 6 years ago

Winner winner ... chicken dinner! Kind regards The Phone Casino

Posted 6 years ago

“Excellent”

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Posted 6 years ago

Thank you Jamie Hope you had an excellent weekend. Kind regards The Phone Casino

Posted 6 years ago

“Its Awesome”

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Posted 6 years ago

we disagree... YOU'RE AWESOME!

Posted 6 years ago

“Great fun and choice of games which I have won fab bonus, and no problem with withdrawal of my winnings straight to my account 👍🏻”

Helpful Report

(300938) - Posted 6 years ago

Hi Tanya, Thank you for your lovely review. Do let us know if there is anything we can assist with in the future and watch out for our world cup promo, due out soon... Kind regards The Phone Casino

Posted 6 years ago

“Brilliant sight but keeps crashing which becomes annoying”

Helpful Report

(321533) - Posted 6 years ago

Hey Leona, Thank you for your lovely review. Following receipt of it, I have nudged Customer Services and I believe they put a call into your mobile to see what the issue were that you were experiencing. Please come back to them so that we can assist. Sometimes technology has a mind of its own despite our best endeavors. Kind regards The Phone Casino

Posted 6 years ago

“I have signed up to over 20 online casinos and tested them myself I can honestly rate The Phone Casino 5* as you do get FREE games to play on the dojo and I have won several times from £1 up to £50 for FREE,which is why now I have added my personal details as I am very confident with this casino, Great games and a fast payout to my Bank Thank you Phone casino, I will be a very loyal customer, just won £450 today! Legit!”

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(248817) - Posted 6 years ago

REEEESSSULT! Thank you for your great review and for your positive comments.. I think we might just authorise opening a pack of chocolate biscuits in the office ha ha ... it is FRI ...YAY after all ! Have a great weekend Kind regards The Phone Casino

Posted 6 years ago

“It’s good place to play lots of games to choose from”

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(268100) - Posted 6 years ago

Hey Sarah Thank you for your review. Much Love. The Phone Casino

Posted 6 years ago

“When you come in from work and just chilling...not always but sometimes when funds are available...i love the different games you can play...its fun...i got my friends to join as well...”

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(264754) - Posted 6 years ago

Don't be shy Mr or Miss Anon Many thanks for your lovely review. Phone Casino 'n' chill ... it could be a thing you know!! Thank you Kind regards The Phone Casino

Posted 6 years ago

“Top games😁👍”

Helpful Report

(142286) - Posted 6 years ago

Hi Natalie Many thanks for your comments. Have Great weekend. The Phone Casino

Posted 6 years ago

“I like the daily free spins, won £50 and £20 doing them and from another £2 I won from the free spins I went on to win £40 on another slot :) It took me a while to trust the phone casino because I am always dubious with a company I’ve never heard of before, but withdrawals have been paid and I like that the daily spins prizes have no wagering requirements! The only issue I have, which is a biggie! Is the maximum withdrawal of 3x per month. This is ridiculously low, and to charge £10 per withdrawal after the first 3 is very very high. I understand it causes issues when people are withdrawing small amounts too frequently but the current restrictions are too harsh. It has in fact prevented me from depositing because I only bet low so if I do have a win it will only be small so that £10 charge is quite a chunk of my potential winnings. Maybe do 2x a week limit rather than 3x a month? And after charge a smaller amount to withdraw? Like £3 like another site charge? You may find that more people will be prepared to deposit and play on your site then :)”

Helpful Report

(318526) - Posted 6 years ago

Katie Many thanks for your review. We are constantly trying to improve our service to you and to our other valued customers. Thank you for trusting us and explaining your experience in such detail. We have listened to your comments and those of previous reviews and we have increased the number of free withdrawals to 5 free per month. Just so that you know, its not a money making tool for us, in deed, last month the charge was only applied to 5 people who had done over 50 withdrawals each in the month for very small amounts. Anyhow, the change will be made in the next 7 days when thetechies have done all the relevant checks and changes. So thank you once again and I hope that you can see that this goes towards what you were asking for. Kind regards The Phone Casino

Posted 6 years ago

“I'm new to the site but so far so good.. big of choice of games, hade a few small wins too. it's a A* from me”

The Phone Casino 5 star review on 20th May 2018

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(312735) - Posted 6 years ago

Hi Kirsty Congratulations on your wins. Great news and thank you so much for review. regards The Phone Casino

Posted 6 years ago

“I am quite liking playing the games. I do think the withdrawal charge is way to high even if you get 3 free withdrawals a month. Other sites dont charge for withdrawals at all. But apart from that im enjoying playing”

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(250666) - Posted 6 years ago

Hello Anon.... We have had this raised before in a review earlier and We explained our reasons there in. I have raised it with the management team again as you have raised it and I hope to see if they can do something about this by perhaps lifting the limit to 5 for example .. We are aware of some other sites adopting the same policy .. however we don't like to mention competitor names here :-) Kind regards The Phone Casino

Posted 6 years ago

“Games continually lag, reels go from spinning really fast 1 minute then really slowly next. some of the bonus features are pointless, you play £££ to get into the bonus and it pays £3, £4 sometimes you get a decent little win, however the games make it obvious its not giving you another win. and if you do have a win, then change game, the casino make sure you wont win on the next game. takes the fun out of playing really, yes its a gambling casino, but when a game can take £100, £150 an the biggest win you get, including from a bonus game is less than £6 you know you're being robbed. some good games, but the % control is ridicules, spoils the enjoyment.”

Helpful Report

(282988) - Posted 6 years ago

Hi Paul Thanks or your feedback. I wonder if you were playing specific games? There are a range of games on the site and some are more volatile than others, meaning that there can be periods of low wins followed by much bigger wins. Ultimately, however once a game is designed it mus go through a rigorous testing process and must be signed off by independent testers. In fact in the UK all games that you play on any online site must comply with a certain certification required by the UK gambling commission. That may not provide you with any comfort on the win loss ratios that you have experienced and we appreciate that. All we can say is that, it is meant to be a form of entertainment and yes luck plays a part in that. The games are monitored to be fair and pay out according to their design. Sorry if you haven't experienced the upside you were expecting. You can see by some of the other reviews that plenty of people have won and do win. Do let us know if there is anything that we can do to assist and remember you can always set limits in the main menu to manage your activity. Kind regards The Phone Casino

Posted 6 years ago

The Phone Casino is rated 4.3 based on 1,208 reviews