The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.28

4.3 Rating 1,203 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good website easy to use and with good offers”

Helpful Report

(842060) - Posted 2 years ago

“I enjoy playing on phone casino, Loads of choice with so many different games. Money goes back into my account very quickly and they are very supportive.”

Helpful Report

(777569) - Posted 2 years ago

“Brilliant site, a variety of games, speedy customer services and fast payouts”

Helpful Report

(979573) - Posted 2 years ago

“I am not a fan of the £1 withdrawal fee at The phone casino, and do not like that you have to wager any money deposited into the site. Further, the lack of offers after the initial sign up offer is not great, and I get more offers from other websites, leading me to use them more.”

Helpful Report

(977904) - Posted 2 years ago

“The customer service team ate beyond exceptional with the help they provide, the games are more of taking more money than they give out but that the chance you take when gambling.”

Helpful Report

(972982) - Posted 2 years ago

“I was lucky enough to have a win but had to send ID, the ID was added to my account in less than 24 hours and the withdrawal was instant! Excellent service”

Helpful Report

(614045) - Posted 2 years ago

“Highly enjoyed opening an account with your guys , I deposited via my phone bill to start with and found this super easy , I also was paid my withdrawal around a date later which was responsibly quick!”

Helpful Report

(960306) - Posted 2 years ago

“Be very cautious using this company. I deposited over a few weeks without being made to pass ID checks. I then won a jackpot and my account was locked so I could not login, I was told this was because I needed to verify my ID which I will say was done within 2 hours and cleared so they reopened my account. I then receive an email saying that they have a maximum withdrawal of £2000 and £10,000 per month so you have to make multiple withdrawals. This is along way down their t&cs. So I asked customer service, there seems to only be one man that calls you and that answers their phone (very odd) if you won the advertised £1M you would have to withdraw £10k per month? he said yes. I have never heard of this and it appeared ridiculous as once you have placed a real money deposit and won that money is legally yours, so I checked with the gambling commission who this company is licenced by meaning their t&cs have to fall in line with their rules and your rights as a customer. Clearly stated on the Gambling Commissions website is that as a customer you cannot have your funds withheld, you must be able to withdraw at any time and you do not have to do this in multiple withdrawals without reasonable delay. After I got my account unlocked I then 5 minutes later had it locked again, I have been told for compliance checks as there was a large balance….. because I won the money!, I am now day 2 of not being able to access my account and make a withdrawal. Luckily I have taken screen shots and they confirmed in an email I have a big win so if they refuse to pay my winnings I have the evidence to take things further. If they pay my winnings to me I will gladly amend my review but the immediate locking of an account and dubious t&cs that do not follow their licensing bodies rules has me questions their practices. You are allowed to limit a players play if you have concerns surrounding how they are funding their play but you cannot deny them access to their funds if they have won fairly.”

Helpful Report

Posted 2 years ago

“For all the casino site I’ve been playing with,this is the one of the best ever casino site withdrawal is instant honestly I have closed all my account to the other casino because the phone casino is all in one. Now full package why waste money to other casino site when the phone casino gives you winning games are perfect.thank you phone casino for having me here..I’m Lovin your casino site..”

Helpful Report

(82410) - Posted 2 years ago

“I don’t understand why they aren’t more known!! documents were verified in under 2 minutes through email, other companies take days or even weeks! withdrawal was literally instant in my bank, deffo my fave site to use!”

Helpful Report

(973663) - Posted 2 years ago

“Good casino, withdrawal are fast and has great selection of games so far so good”

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(970926) - Posted 2 years ago

“Terrible casino. Game's always crashing. Free game everyday never crashes. Also you have to pay for your withdrawals.”

Helpful Report

(941024) - Posted 2 years ago

“It's a scam! It's just 1 old Man and he's a dodgy. Be careful guys! I will make a complaint about the”

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(967360) - Posted 2 years ago

“I have already left reviews on trust pilot but they still invited me to come here the phone casino is good and also withdrawals and support”

Helpful Report

(93258) - Posted 2 years ago

“Excellent casino and fast payouts. Only issue I have is lack of game choice, my favourite game is book of dead but that isn't available to play.”

Helpful Report

(13114) - Posted 2 years ago

I spoke to the CS team and they said that your withdrawal was processed immediately. Please may we ask you to revise your review? Regards The Phone Casino

Posted 2 years ago

“only joined yesterday had a few problems customer service sorted immediately! helpful,friendly easy verification process no issues with withdrawal already! would highly recommend too anyone put bigger casinos tpp shame happy customer”

Helpful Report

(968545) - Posted 2 years ago

“Is good end biutiful”

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(962323) - Posted 2 years ago

“I'm satisfied”

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(959909) - Posted 2 years ago

“Very good”

Helpful Report

(787452) - Posted 2 years ago

“Great casino, high winnings fast payout, with 15 minutes”

Helpful Report

(663604) - Posted 2 years ago

The Phone Casino is rated 4.3 based on 1,203 reviews