The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,208 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found it very clean and professional site. Easy to use.”

Helpful Report

(766095) - Posted 3 years ago

“Great games, easy deposit and withdrawal system. No hassel. Love phone casino!!”

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(430459) - Posted 3 years ago

“Enjoyable site to play with a good selection of games. Verification was quick and easy unlike other sites.”

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(732636) - Posted 3 years ago

“I have been offered 200 cash if I send proof of income I've sent it but I have never been asked no where before I feel very insulted to be thinking I'm a dishonest person is very disgusting and disappointening .”

Helpful Report

(745435) - Posted 3 years ago

Ardunio You posted the same review on Trustpilot - its unhelpful if you spam the review sites with bad reviews - when its a customer services / compliance matter in the first instance and we need time to look over your account from a compliance stand point. Nevertheless, as I stated on the other review: It is a requirement by the UK Gaming Commission for ALL licensed online Casinos to know their customers. To do so we have to set limits on all players accounts that we are comfortable with - from what we think is generally affordable and the back that up with documentation, using a request for underlying documentation. Two things with that request. 1. Its a requirement placed upon us in legislation to ensure that you have a legitimate source of income - it can be pension, job salary, dividends from your company etc etc. 2. It helps us make sure that we are acting in a socially responsible manner i.e. you cannot deposit an unlimited amount of money or spiral out of control. To that extent The Phone Casino and other brands operated by Small Screen Casinos - have low detection / enforcement limits and because we accept that we are asking for sensitive information - in order to comply with legislation and UK Gambling Commission licensing requirements - we offer an incentive, back to you, for that information, time and co-operation. If you don't provide satisfactory information (as requested) - regardless of how good a customer you may have been, we return any remaining funds and close your account. I accept that this may be inconvenient - but its a LEGAL requirement. We don't want to get a fine like some larger companies / brands that you know have been, because they don't / have not followed the guidance as closely as we try to; but more importantly, it protects you "the customer", because its a forced "take a break" or pause that is good practice in all senses. We will be happy to welcome you back and offer you the £200 as soon as the team has cleared your Enhanced Due Diligence. Thank you in advance for your patience. Kind regards The Phone Casino

Posted 3 years ago

“Very good casino”

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(691342) - Posted 3 years ago

“Great range of games Signed up great bonus Withdrawels processed and in my account within 24 hours awesome!!!”

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(17032) - Posted 3 years ago

“Easy to navigate site Enjoyable and good returns”

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(548077) - Posted 3 years ago

“This casino is very recommended by me, although withdrawals can take a little while, i would still rate it 5/5. :))”

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(751652) - Posted 3 years ago

“Handy little gamer but rarely get bonus rounds”

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(754855) - Posted 3 years ago

“Quick response from customer services,quick withdrawal,highly recommend”

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(755183) - Posted 3 years ago

“Good honest site with lots of games and promotions”

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(716465) - Posted 3 years ago

“Very good site .had a few problems with drawing money out but that was my fault with id but very happy .9 out of 10 👍”

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(718546) - Posted 3 years ago

“I love it fast payout with small deposits”

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(542247) - Posted 3 years ago

“Amazing online Casino. I've tried most of them but The Phone Casino really works for me. 100 free spins daily which I've won from on a few occasions. Great mix of games and fast withdrawal”

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(748406) - Posted 3 years ago

“The phone casino appears to be quite fun but after using it for several weeks I've noticed a few bugs where if I click between different links it logs me out. Also the £20 minimum withdrawal and £1 withdrawal fee seems a little outrageous when the competitors have neither of these”

Helpful Report

(745313) - Posted 3 years ago

Hey Sam Thanks so much for taking the time to place a review. I accept your comments and understand from your point how this seems. From our side, I really wanted to give you some context. In comparison to the other competitors (and believe me we have looked before designing our offers) - we offer free cash incentives and real money free spins daily with no risk to a player in our daily tournaments. We also offer unlimited rewards and free spins on deposit matches and any other random bonuses or competitions that we offer .... have no conditions attached. That means when you are awarded and or play the free spins awarded or place your bets from a reward bundle - you get to keep what you win with no restrictions. If you win in our tournament cash or other items - you can simply withdraw them without restrictions. Most if not all other sites have a playthrough requirement or max win caps on the free spins and restrictions. In addition, for withdrawals - we process approx. 75% through faster withdrawals (this is down to your bank) - so the money is back with you instantaneously. So limits and charges are in place because we give you so much for free and because it help us to keep these offers and the fairness for you as the customer. I hope that makes sense. Kind regards The Phone Casino

Posted 3 years ago

“Great games, easy and fun”

Helpful Report

(736536) - Posted 3 years ago

“They lie and think you are stupid enough to believe that your card issuer is wrong and they are right. They also lie and try to censor negative reviews”

Helpful Report

(749036) - Posted 3 years ago

Hi Ben There is no benefit to us lying to you. Our withdrawals are processed by our system automatically when you try to withdraw. At that point - its passed to the merchant provider who then passes the request onto your local bank. Once we process a withdrawal (at our end) - in the first instance on Visa direct - which is pretty much instantaneous, its out of our hands. If it doesn't go via Visa Direct ( as only certain local banks support this route) then it can take 1-5 days depending on your local bank. This is the same for any retail transaction on the high street. There really is nothing to lie about - we process withdrawals immediately and the its down to the banking system to get back to you. The good news is that we have transactions ID's so that on the rare occasions where there are delays or issues, as it does happen on occasion - we always try to follow up with alternatives and resolve teh matter with our processor to see where the issue is. Again its of no benefit to us, WHATSOEVER, to hold up your withdrawal or tell you something that isn't true and its certainly not good practice. You must follow our complaints procedure ( see out Terms and conditions) and if there is an issue we will gladly get it resolved for you. You can see from the 100's of reviews below yours that we do not hold up withdrawals - we go beyond to try and speed things up as quickly as possible. Kind regards The Phone Casino

Posted 3 years ago

“Foarte bun cassino”

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(751388) - Posted 3 years ago

“Easy sign up and fast withdrawals as soon as my id was shown had no problems withdrawing my winnings there's lots of games to choose from and bingo really happy with this site and won't be playing anywhere else as the phone casino has good selection of games and bingo easy deposits and withdrawals”

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(751892) - Posted 3 years ago

“Loads of good games and offers, easy withdrawal and no wagerings on anything! 😃 👍”

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(136696) - Posted 3 years ago

The Phone Casino is rated 4.3 based on 1,208 reviews