The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,208 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With ID checks being quickly processed”

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(116157) - Posted 7 years ago

Hi Katie Thanks so much for the feedback. We are hoping To go one step further and speed things a bit more. News out soon :-) Kind regards The Phone Casino

Posted 7 years ago

“Support team are great”

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(233998) - Posted 7 years ago

Hi Stevie We think you’re great too :-) Kind regards The Phone Casino

Posted 7 years ago

“It feels to me like this is a family run site not a money-making cooperation, everything is amazing in my experience and let’s just say I’ve been “having fun” for some years now . It offers a totally different platform tan the rest and I love it as of now great app great costumer service highly recommend”

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Posted 7 years ago

Hey James Thank you so much for your great feedback, nothing makes us happier (especially on a Monday morning) when we get lovely comments. Have an amazing week ahead and thank you again. Kind regards The Phone Casino

Posted 7 years ago

“The Customer service is 2nd to none,proffessional and super quick. The "Phone Casino" is a pleasure too be a part of 😊😊😊 !!!!!!”

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(210191) - Posted 7 years ago

Darren I think you might have just made the CS team’s weekend :-) Have a great one and thank you for taking the time to review us, we really appreciate it. Kind regards The Phone Casino

Posted 7 years ago

“Re Anon I've been a player for many years... I would like to update everyone about my previous concerns. The phone casino has been in contact with me and have responded to all my emails they have also tried to call me but I'm having difficulties with my phone. The phone casino was one of three casinos I tried many years ago and the phone casino is the only one I still use and I do recommend anyone who's considering joining a casino THE PHONE CASINO is the one.”

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Posted 7 years ago

Thank you so much. Happy to help Kind Regards The Phone Casino

Posted 7 years ago

“I've been a player on the phone casino for many years had no issues with withdrawals until now I made my withdrawals on Sunday 1st of October unfortunately my old card was still on my account to which I accidentally sent the withdrawal to my bank has assured me that because everything's the same except my card number the money should've reached my account I've had responses to my emails but no returned calls my bank cannot do anything about this as I'm the receiver not the issuer. It's down to the issuer. Can u please ask the accounts department to call me please”

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Posted 7 years ago

Hiya, Firstly, many thanks for taking the time to review us. Please can you confirm your email address as we prefer not to have anonymous reviews. I have been in contact with my CS team and I have asked them to call you to explain this in person to you. Essentially, we sometimes face an an oddity, because when we process a payment back to card, we get an authorisation and the money leaves our bank accounts. At that point we have no control over when your local bank process the payment or how long it takes them. In the main, the payments to card are the fastest most reliable and secure mechanism to get money back to players but there are occasions (about once a month), where the payment takes longer to get back to the customer. Sadly, as much as we'd like to help in those circumstances we cant ....as all we have is an authorisation from the bank to say the transaction has been approved. It has been the case that money can effectively "bounce back" (due to issues with a registered card), but we won't know that until the bank returns the money to us. In those circumstances we can contact you. I don't think this is the case in your query, but if it's left us, we have to ask you to chase it up with your local bank... I'm sorry if that's not what you wanted to hear but it is the honest truth. regardless of all of that, if you left a call back request someone should have called you. I'll make sure that happens. Kind regards The Phone Casino

Posted 7 years ago

I wanted to come back to you about the contact from the CS team. They have indeed, tried to contact you on your mobile phone that very same day and they have notes to that effect on your account, but I believe that you were / are experiencing difficulties with your handset. Is that still the case? If you still need anything else, please can I ask you to email support@smallscreencasinos.com or use the support page on www.thephonecasino.com or call on 020 8815 5093 during the advised hours and we'd be more than happy to assist you further. Please also let us know when your bank has sent you the money we transferred to you. Kind regards The Phone Casino.

Posted 7 years ago

“Perfect game”

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(191125) - Posted 7 years ago

Hey Marcin Thanks so much for your review. Hope you continue to have fun. Kind regards The Phone Casino

Posted 7 years ago

“Lot of fun,just cant understand where i have to send my id to withdrawal first time”

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Posted 7 years ago

Hiya, If you need to send in ID please email support@smallscreencasinos.com All the information is there on the support page or call 020 8815 5093 and someone will assist you. Kind rgeards The Phone Casino

Posted 7 years ago

“So I play quite a lot on this site, excellent, took me a while to win mind you but still it's the luck of the draw 😏 knocked 1 point off, as everyone I play the free game Dojo it takes points off my score, I've sat and watched everytime I play it, I can have 1.5mill score go for next shot and it's changed back to 500k what's the actua point in that! Grr! Only bugbear is that!”

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(145835) - Posted 7 years ago

“didn't get a proper response to my complaint was pretty much fobbed off and made to feel small and stupid by advisor that responded to the email”

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(132796) - Posted 7 years ago

Hi Iain Just to let you know that I'm looking into your complaint. I have asked the CS team to provide me with details of your complaint. Kind regards The Phone Casino

Posted 7 years ago

Hi Iain I just wanted to come back to you having looked into your complaint. To say that the new site has caused some issues would be true so we have to be honest about that. However, it is a much better and faster platform now and will be so much more flexible as we go forward with new functions and features so please forgive us if you have experienced some short term difficulties. You and all our customers are valued and without your assistance we wouldn't be able to offer you new games to play. With that in mind we have been processing more updates than we would normally like to do and this has created some conflicts (which we were unforeseen) one of which is the display issue you referred to in your complaint to the CS team. I'd like to assure you that your complaint was and is being taken seriously because we want to minimise the incidence of such issues going forward but that you will also need to follow the instructions they gave you to resolve the issue and clear your cache and cookies. I'm sorry you experienced an issue and we should aim to do better so as a goodwill gesture I have added 5 additional tickets to the Fruit Dojo for your to play and we wish you all the very best of luck. These are valid for 7 days to play whenever you want. Kind regards The Phone Casino

Posted 7 years ago

“I played the free daily spins and won 2nd place which was £50,I then went on to play more great games and won £190 all wager free,I couldn't believe it,the phone casino let me withdraw my winnings,it was all so easy to do, definitely recommend the phone casino,best site I've been on and thank you for my winnings.👌👌👌👍👍👍”

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(208278) - Posted 7 years ago

Hi Donna Thanks for your review. Its our new site and we have listened to all our customers that hated the old bonus system. From now on we'll only give away real money with no deposit, no wagering or play through and no restrictions on withdrawals, no other casino offers more ... trust me we've looked around. Hope you continue to enjoy our games.

Posted 7 years ago

“How long after a mobile deposit do you add funds to the account”

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Posted 7 years ago

Mobile funds are added to your account immediately as soon as we receive confirmation that the billing has been collected from your network provider. We have had issues with Vodafone recently as they are changing their permissions and limits on all their customers... not our fault just Vodafone has been vey bad at collecting payments from customers... so they have changed their system and as a result there have been some delays while Vodafone decide whether to allow payments or not. O2 had a similar issue. In short, there may be some small delays but it should be fairly instant. You can overcome this by using credit or debit cards or one of the e-wallet solutions that we offer which are instantaneous once you clear your own banks security.

Posted 7 years ago

“Nothing went wrong,,,its just ive deposited more money then ive won back,”

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(212885) - Posted 7 years ago

We are sorry to hear that. It happens sometimes. Please play responsibly and within your limits. It should be entertainment after all.... In our menu, you'll find all sorts of tools that can help limit play to help you if you need to. If anything is unclear please contact us and we'll happily help you. Kind regards The Phone Casino

Posted 7 years ago

“Great site however withdrawal through bank transfer says 20days. 20days have been and gone and still no money.! No live chat available, no reply back from email and no answer on the number. Very disappointed”

Helpful Report

Posted 7 years ago

Dear Anon Can you email customer services with the reference "TR Reviews" and I will follow this up for you tomorrow. I just want to make sure that all our procedures were followed before I comment further on this thread. Kind regards The Phone Casino

Posted 7 years ago

Hi there, I wanted to come back to you with regards the withdrawal time scale that you noted. Fair cop... It looks like we were late in this instance... there is no reason or excuse for that especially given the amount involved .... so there have been some slapped wrists today! We are sorry and hope you forgive is. Just for future reference, the quickest way to get a withdrawal is back to card so please register one if you haven't already and we be able to avoid unnecessary delays for you n the future. Sorry once again. Kind regards The Phone Casino

Posted 7 years ago

“Easy withdrawal and Fast payment”

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Posted 7 years ago

Dear Anon Thank you for your review... there is no need to be so mysterious though :-) Kind regards The Phone Casino

Posted 7 years ago

“Very quick withdrawal process, now just awaiting it to land in my bank.”

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(181388) - Posted 7 years ago

Hey Luke Many thanks for your review :-) Kind regards The Phone Casino

Posted 7 years ago

Dear Luke Many thanks for your review. Kind regards The Phone Casino

Posted 7 years ago

“I really enjoy the variety of games available, but wish that we could withdraw more than £200 from bonus spins. I was disappointed having played nearly 200k worth of playthrough to discover incould only withdraw that amount despite having a 5k plus balance”

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(140170) - Posted 7 years ago

Hi Robert Have you played our new Bonus game where you can win real cash? We no longer have any bonus money ... only real cash give always every single day and no limits or wagering requirements either. All of this is available with no deposit. We hope you can see that we have listened to our customers and changed things for the better. In fact, no other casino offers you more with no restrictions... believe me we have checked :-) Regards The Phone Casino

Posted 7 years ago

“Extremely fast processing withdrawal .”

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Posted 7 years ago

Hey Mark Many thanks for your lovely review. Kind regards The Phone Casino

Posted 7 years ago

Hey Mark Thanks so much for your review. Kind regards The Phone Casino

Posted 7 years ago

“The Phone casino has a great selection of games and the best thing is it processes withdrawals very quickly and there is normally a pending period under 24hrs, which, is great.”

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(217021) - Posted 7 years ago

Hi Mo many thanks for your lovely comments. We are striving to improve all the time. We hope to see lots more of you. Kind regards The Phone Casino

Posted 7 years ago

Hey Mo Thanks so much for your review. We are feeling the love and hope to see you soon. Regards The Phone Casino

Posted 7 years ago

“Eventually let me win”

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(119702) - Posted 7 years ago

Keep being lucky :-) Kind regards The Phone Casino

Posted 7 years ago

Congratulations ! Make sure you keep coming back daily to see if you can win more prizes with our free cash give always. Regards The Phone Casino

Posted 7 years ago

The Phone Casino is rated 4.3 based on 1,208 reviews