The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,208 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of games. Made my first withdrawals yesterday so will be interesting to see how long they take. App performs very poorly on phone. I have the latest iPhone with the latest iOS installed. Balance will not load and will show as 0.00 on most games even though you have credit. Have to constantly go back to the Home Screen to see how much balance you have left. Withdrawals could be easier. I had a balance of £150 the other day, clicked on withdraw and the screen made it seem like you can only withdraw the full amount, it’s not until the next screen where u can type in a manual Amount to withdraw. Not realising this I kept the money in my balance and ultimately spent it. If I deposit money with Trustly, I’d expect the option to withdraw via trustly, not have to set up a card (meaning I need to deposit from it) Overall the games are good. Daily free spins are okay. App and website Perform very poorly, not showing in game balances, not allowing landscape gaming. Informed CS about my issues and was greeted with the usual ‘change ur browser’ (even though I told them I was using the app) and ‘delete your cookies and internet history and try again’ from a script even though I had explained to them I had tried all of that”

Helpful Report

(726611) - Posted 3 years ago

Jamie Appreciate your comments - totally agree with you - the apps don't work as well as the web site itself does. This is partly due to the upgrades and having to support so many versions but nevertheless - we need to improve on that front. We have being playing tag with the app stores to get the latest versions of the apps approved - so in the mean time, please book mark The Phone Casino web site onto the home page of your phone (saves your storage as well) and we'll update you when the new apps are live. With regards to Trustly deposit and withdrawal - totally understand and we are addressing this. Just waiting on a few technical matters to get resolved and this facility will be enabled. I'm hoping it will be by the end of the month, if not sooner. Thank you for your comments and we will do better. Kind regards The Phone Casino

Posted 3 years ago

“Easy to cash out with easy to understand ID to send and always reply to emails Brilliant !”

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Posted 3 years ago

Don't be shy - we don't bite Thank you for your review. Kind regards The Phone Casino

Posted 3 years ago

“Verry good thanks”

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(728950) - Posted 3 years ago

Thank you Sir!

Posted 3 years ago

“I would certainly reccomend this site it has good variety of games and chances to win free money such as free spins payouts good winnings are paid out quickly without any fuss”

Helpful Report

(726235) - Posted 3 years ago

Hey Sharon Thank you so much for leaving a lovely review. The CS. The CS team work hard to make sure we please everyone. This might call for a celebratory Choccie biscuit!

Posted 3 years ago

“Enjoyable games and also a variety”

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(716972) - Posted 3 years ago

Thank you xx

Posted 3 years ago

“This phone casino is great. I have been a customer for a good few years they have a great selection of well known games also some unique games. Withdrawals are so fast which I love. There is loads of offers daily and I find the payouts are more regular than other casinos. I would recommend 1000% Keep up the good work small screen casinos 😁”

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(27035) - Posted 3 years ago

Sam You are a star. Thank you for making our day. Kind regards The Phone Casino

Posted 3 years ago

“Easy to use website. High amount of slots”

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(470983) - Posted 3 years ago

“Excellent. Just waiting on my payout now...”

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(393581) - Posted 4 years ago

“Good luck with 10001flow”

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Posted 4 years ago

“It's a nice site with room for improvement. The deposit offers are a bit on the stingy side and you have to deposit and play through a certain amount before getting credited with free spins whereas most places give you the spins instantly. Also i would like to see a deposit matched bonus like a lot of casino's offer ie 100% matched bonus. Also it would be nice if they added new providers to their casino such as Play'n Go ,Netent No Limit City and some of the other big game providers. This casino has the potential to be a great go to casino if it just made a few improvements i certainly would spend more time playing here if it could cater to all my gaming requirements.”

Helpful Report

(126651) - Posted 4 years ago

Geoff Thanks for your comments. We have just added PariPlay which goes live this week and we are looking at getting NetEnt and some other listed on the site. I would say that the providers you mentioned are expensive - which in tern means - the slots retain more (on average), to enable operators to pay the higher fees - This means less value for the player - ultimately. However, we are working on getting these providers as we should be offering games that people want to play. We are adding in Sports betting in the coming months and we also have a great Bingo offering if you are so inclined. We are always looking to improve - so that you again and we'll do our very best. Kind regards The Phone Casino

Posted 3 years ago

“Great games and free chances to win real money. Had a recent issue which was easy and quickly remedied. Highly recommend”

Helpful Report

(292856) - Posted 4 years ago

“I’ve enjoyed playing takes a while to load sum of the games but overall am very happy with the selection of games etc”

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(707122) - Posted 4 years ago

“Really enjoy this casino, the free spins choice everytime you top up over £5 is great. Another positive is the no wagering on your wins from the free spins. Withdraw process has always been next day. Which is good. Customer service are always been good also.”

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(706423) - Posted 4 years ago

“Great Casino plenty of games. And fast payouts. Highly recommend.”

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(721830) - Posted 4 years ago

“I have played quite a few different casino sites and the phone casino is probably the best one I've played, I've won a few really good sums of money, never had any bother at all with withdrawals they've always been sent to my bank within 3 days.”

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(705283) - Posted 4 years ago

“I wish to can open more games. The games appear but when you try to play the message is ERROR”

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(503039) - Posted 4 years ago

“Very good but not very high chance of winning i play everday real money spins m dont ever win . the most i have won is about 100 n i have spent loads on phone casino over last 18mth also as a n it would be nice to have cashback or free spins”

Helpful Report

(95434) - Posted 4 years ago

“Best casino ever. I have just registered a few days ago on all of your sisters Web sites (red7 slots, free daily spins and Vegas moose) and thanks to yours very generous 100/200 free spins offers I had a decent winnings from every one. The biggest win had at Vegas Moose where I put 20 pounds for your free 200 free spins offer and won nearly 70 pounds. So great. Keep it up! Though one thing could be improved is Mr Wonga first 10 places winners get only 5 or 15 pounds of the cash. Thanks for that, but to win this money you have to have a score of at least 5.000000. It happens very very rare. So either raising money prize or increasing the number of the winners (from 10 to 20) could be great! For other places you give 35 spins for the Aztecs game which doesn't seem to give you enough money. I would wish this game to be replaced to something more profitable like "Ancient Egypt" game. But anyways your casino is the best so far I used to play!”

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(714816) - Posted 4 years ago

“Lots of games kept crashing on opening or mid spin. Some games don’t show your balance as you play them and easy to lose money you hadn’t accounted for as you always have to change from a higher stake and when the games crash regularly, it’s easy to forget to change your stake again when it restarts. My experience of the site made me feel ripped off by the end of it.”

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(708484) - Posted 4 years ago

“I am so bored of reading "boo hoo i'm a sore loser tales" I have been with this casino since 2018 [maybe longer] up to date I've NEVER had an issue... customer service is 5star .. games are fare, [I say that because I win] and I've given the same advice.... once you get your identification verified [as you do with all casinos] your laughing... try starting off with games that have 1p spins , then you won't be such a moaning winger when you don't have a good day.... law of averages [what goes around comes around] then you can be a happy winner... good luck and try sister sites too ... good bonuses.. thanks happy customer x”

Helpful Report

Posted 4 years ago

The Phone Casino is rated 4.3 based on 1,208 reviews