The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,213 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I enjoyed every minute, very likely wins”

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Posted 4 years ago

“Friendly customer service genuine online casino”

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(725816) - Posted 4 years ago

“Not had any problems at all 👍”

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(667628) - Posted 4 years ago

Hi Joanna, Thank you so much for taking the time to leave a review. Kind regards The Phone Casino

Posted 4 years ago

“I would recommend anyone to the phone casino. I made a profit of £850.00 +... the phone casino payed my winnings into my account within 24 hours(18-20 hours, excellent)... they asked for my id I proved it three times, it got excepted on my first trying ( e Mail was slow) The only thing I criticism for the phone casino is not providing sports betting eg horse racing or football.. And yes I know it’s a casino. But please include sports betting... For me this phone casino is easily premiere league and champions league standard casino site.... ps I will spend more money on your casino”

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(729880) - Posted 4 years ago

Hi Patrick Thank you so much for leaving such a detailed review. I appreciate your comments abut email - our issue is that we have to review all the documents individually and with email file limits sometimes its 2-3 emails per person for the ID to come across . Its funny given that everyone can take a flawless selfie, you'd be surprised how many blurry images we get LOL! That said we are building a new tool that will allow this process to speed up. I'm hoping it will be ready shortly so that the CS team can speed things up for you guys. In terms of sports betting - funny you should say that - but we are just signing contracts with a provider so in a few months we will have our very own sports betting solution available and integrated in the existing site so you'll be able to everything in one place. We are also adding in faster deposit mechanisms like PayPal and open banking so the deposits and withdrawals will be lightning quick. Thank you as always, be lucky. Kind regards The Phone Casino

Posted 4 years ago

“Just lately I've been avoiding coming back to your site it's become not fun to play anymore in the sense I spend an awful lot of money with yourselves and receive very little incentive back to even consider using your site I feel unappreciated as a customer and utterly disgusted with your win rates these issues I feel can't be fixed but you can try a little harder in many ways to better the experiences for your customers.”

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(670477) - Posted 4 years ago

Hi Luke Firstly, thank you for your review. In terms of incentives we have the following permanent offers on the site: 1. 100 Free spins in the daily tournament where for no deposit, you can win cash and free spins; 2. unlimited deposit match offers - located in the main menu under "Free Spins", there you will find all the deposit reward offers. 3. All wins from bonuses, rewards sand prizes have no play though attached so its completely fair. You get to keep when you win. Turning to win rates - please see our blog guide to playing slots - some slots are more volatile which means that you can feel like you go for a time and not win anything, but on average, the wins are much larger. Other slots are less volatile and pay out smaller wins more frequently. Our exclusive slot games are low volatility, but some of the bigger name brands are higher volatility. We never touch the pay out ratios as the games all have to be tested and certified and then approved for use by the UK Gambling commission. The non- exclusive games you see on our site are the same as on other sites so they are completely fair and tested as such. Always play responsibly and playing should be fun and for entertainment. If its not fun, please use the limits section in the main menu or contact the support team or the responsible gambling team to adjust your access. I hope the above explains things in a bit more detail. We are of course adding in additional ways to reward our customers, but we don't offer VIP schemes as we always want it to be fun to play at our site. We're always glad to have feedback on what we can improve so please email support@smallscreencasinos.com with any suggestions so that we can look at them in more detail. Thank you Kind regards The Phone Casino

Posted 4 years ago

“Good selection of games. Made my first withdrawals yesterday so will be interesting to see how long they take. App performs very poorly on phone. I have the latest iPhone with the latest iOS installed. Balance will not load and will show as 0.00 on most games even though you have credit. Have to constantly go back to the Home Screen to see how much balance you have left. Withdrawals could be easier. I had a balance of £150 the other day, clicked on withdraw and the screen made it seem like you can only withdraw the full amount, it’s not until the next screen where u can type in a manual Amount to withdraw. Not realising this I kept the money in my balance and ultimately spent it. If I deposit money with Trustly, I’d expect the option to withdraw via trustly, not have to set up a card (meaning I need to deposit from it) Overall the games are good. Daily free spins are okay. App and website Perform very poorly, not showing in game balances, not allowing landscape gaming. Informed CS about my issues and was greeted with the usual ‘change ur browser’ (even though I told them I was using the app) and ‘delete your cookies and internet history and try again’ from a script even though I had explained to them I had tried all of that”

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(726611) - Posted 4 years ago

Jamie Appreciate your comments - totally agree with you - the apps don't work as well as the web site itself does. This is partly due to the upgrades and having to support so many versions but nevertheless - we need to improve on that front. We have being playing tag with the app stores to get the latest versions of the apps approved - so in the mean time, please book mark The Phone Casino web site onto the home page of your phone (saves your storage as well) and we'll update you when the new apps are live. With regards to Trustly deposit and withdrawal - totally understand and we are addressing this. Just waiting on a few technical matters to get resolved and this facility will be enabled. I'm hoping it will be by the end of the month, if not sooner. Thank you for your comments and we will do better. Kind regards The Phone Casino

Posted 4 years ago

“Easy to cash out with easy to understand ID to send and always reply to emails Brilliant !”

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Posted 4 years ago

Don't be shy - we don't bite Thank you for your review. Kind regards The Phone Casino

Posted 4 years ago

“Verry good thanks”

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(728950) - Posted 4 years ago

Thank you Sir!

Posted 4 years ago

“I would certainly reccomend this site it has good variety of games and chances to win free money such as free spins payouts good winnings are paid out quickly without any fuss”

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(726235) - Posted 4 years ago

Hey Sharon Thank you so much for leaving a lovely review. The CS. The CS team work hard to make sure we please everyone. This might call for a celebratory Choccie biscuit!

Posted 4 years ago

“Enjoyable games and also a variety”

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(716972) - Posted 4 years ago

Thank you xx

Posted 4 years ago

“This phone casino is great. I have been a customer for a good few years they have a great selection of well known games also some unique games. Withdrawals are so fast which I love. There is loads of offers daily and I find the payouts are more regular than other casinos. I would recommend 1000% Keep up the good work small screen casinos 😁”

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(27035) - Posted 4 years ago

Sam You are a star. Thank you for making our day. Kind regards The Phone Casino

Posted 4 years ago

“Easy to use website. High amount of slots”

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(470983) - Posted 4 years ago

“Excellent. Just waiting on my payout now...”

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(393581) - Posted 4 years ago

“Good luck with 10001flow”

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Posted 4 years ago

“It's a nice site with room for improvement. The deposit offers are a bit on the stingy side and you have to deposit and play through a certain amount before getting credited with free spins whereas most places give you the spins instantly. Also i would like to see a deposit matched bonus like a lot of casino's offer ie 100% matched bonus. Also it would be nice if they added new providers to their casino such as Play'n Go ,Netent No Limit City and some of the other big game providers. This casino has the potential to be a great go to casino if it just made a few improvements i certainly would spend more time playing here if it could cater to all my gaming requirements.”

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(126651) - Posted 4 years ago

Geoff Thanks for your comments. We have just added PariPlay which goes live this week and we are looking at getting NetEnt and some other listed on the site. I would say that the providers you mentioned are expensive - which in tern means - the slots retain more (on average), to enable operators to pay the higher fees - This means less value for the player - ultimately. However, we are working on getting these providers as we should be offering games that people want to play. We are adding in Sports betting in the coming months and we also have a great Bingo offering if you are so inclined. We are always looking to improve - so that you again and we'll do our very best. Kind regards The Phone Casino

Posted 4 years ago

“Great games and free chances to win real money. Had a recent issue which was easy and quickly remedied. Highly recommend”

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(292856) - Posted 4 years ago

“I’ve enjoyed playing takes a while to load sum of the games but overall am very happy with the selection of games etc”

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(707122) - Posted 4 years ago

“Really enjoy this casino, the free spins choice everytime you top up over £5 is great. Another positive is the no wagering on your wins from the free spins. Withdraw process has always been next day. Which is good. Customer service are always been good also.”

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(706423) - Posted 4 years ago

“Great Casino plenty of games. And fast payouts. Highly recommend.”

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(721830) - Posted 4 years ago

“I have played quite a few different casino sites and the phone casino is probably the best one I've played, I've won a few really good sums of money, never had any bother at all with withdrawals they've always been sent to my bank within 3 days.”

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(705283) - Posted 4 years ago

The Phone Casino is rated 4.3 based on 1,213 reviews