The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,208 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wagering is quite high, but I get loads of free spins from this site and met the requirements this evening, so th withdrawfor the first time you have to send id, this was sent and excepted in about 10 minutes 👍 Really happy with that! Even happier I won free money”

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Posted 7 years ago

Hi Helen, Many thanks for your review. We have listed to the many customer comments on bonuses & play through and from next week when we launch our new web site, we will be removing all the bonuses and there will no longer be any play through. Look out for details on how you can get your hands on lots of FREE cash give aways! Kind regards The Phone Casino

Posted 7 years ago

Hi Helen Have you tried our new site with our new daily free cash prizes? There is no longer any playthrough, you keep when you win and no restrictions. See some of the review above. No other casino offers you more .. believe me we have looked! We hope to see you soon. KInd regards The Phone Casino

Posted 7 years ago

“My first review is below! Not only did I make the review anonymously! They decided to brake data protection and include my name! After Making this complaint I had my account locked my them! With a pending withdrawal that can't be processed now! And the first withdrawal still not in my account, as raised as raised in my first review. As for the bonuses your site clearly knows everyone had a problem with, yet you don't really care about customer service so you'll never change it!”

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Posted 7 years ago

I'm afraid there is no pleasing some people. It doesn't matter what we say, we'll never convince you as to the otherwise, even though we can prove that your comments are incorrect. Good luck with your endeavors and be lucky!

Posted 7 years ago

“I've been using this casino for about a year now, the bonuss and free spins offers aren't worth going for with the wagering. My main problem comes with the withdrawals! I've been told that it will be processed today then days later nothing! My bank is super fast and card refunds normally take less than 24hrs. So I know there lying about processing it! They also charge you £10 after your 3 free withdrawals a month! You would have thought paying to withdrawl would speed things up! It doesn't! I've emailed them 3 times about my withdrawal and still haven't had any response! I would stay clear of this casino at all costs!”

Helpful Report

Posted 7 years ago

Dear Sir, Thank you for your review. We are sorry that you feel this way. As you can see here, we get good and bad reviews alike. In all cases we explain and deal with each one properly and provide explanations where we can however what you have stated is factually incorrect. We will deal with each point in turn; As you can see from a lot of the reviews, the bonuses have been covered many times before, we give out a lot of bonus and it is a free chance to win some money, which lots of people do! We are sorry that you have not won and that we make this hard but we would be out of business if it was easy. You requested your withdrawal on the Saturday and as a responsible casino and one that follows the regulatory guidelines, you were told that we required some further verification on your address. You sent this in on Sunday evening after customer services were off duty. You would have received an out of office reply saying that your request would be processed on their return. On Monday morning, your withdrawal was processed and approved. You were told this via email yet you have decided to post a negative review. We do charge a withdrawal fee and this is something that is in place as it costs us for each withdrawal. We do not want to pass that cost on for each withdrawal so we allow three free withdrawal in a month, this is based on a long term average of our customers behaviour. At no point does it state or infer in any way that paying will influence the processing time. To clarify, as soon as we process, which we ALWAYS do within the stated timeframes, and as soon as we send instruction to our bank to pay, it is out-with our hands and down to the banks internal processing. Of course this review is your opinion and we respect that, however, the team are also bound by the need to perform certain tasks as imposed upon us. I hope you understand. Thanks for your time nevertheless. Regards The Phone Casino

Posted 7 years ago

“Not a bad casino, made me worried when making a withdrawal as site seems just really dull and old looking , makes it seem like a rouge casino, i have just won a large sum of money with these guys and will then close my account as the bonus terms are ridiculous and the range of games arnt that good .”

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Posted 7 years ago

“i enjoy playing on this site some good games lots of bonuses, unfortunately, no real money bonuses though also the pending time for withdrawals seems very long”

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(137615) - Posted 7 years ago

“Very good was a bit scared at 1st when trying to withdraw my money. Heard loads of bad things but was all good in the end thank you”

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(209844) - Posted 7 years ago

Hey Lee Thanks for your review. As part of your feedback, can you let us know where you've heard bad things about withdrawals? The CS team are super careful to process things as quickly as possible, so we'd obviously love to make sure that all players can rest assured that we don't place any undue delays on processing. Kind regards The Phone Casino

Posted 7 years ago

“Excellent customer service and very fast payment on my withdrawal - I would recommend this to anyone !!”

Helpful Report

(98242) - Posted 7 years ago

“Good things first. They regularly offer 25 free spins, which is incredible. Kept me coming back to them way more than any of the big guns. Nobody else is as generous. Those 25 free spins usually amount to between £9 - £16. Bad things. That £9 - £16 will not turn in to a damn thing. Ever. I'm not some disgruntled punter who has lost a fortune, far from it. I've put very little in to this place because of how unforgiving the slots are. If the games are regulated by an official body, I'd be genuinely surprised. I must have visited this site 20+ times, never has my bank exceeded £50 (with god knows how many thousands left to wager). When it has got around £50, that disappears quicker than my wife at nookie time. RTP is not a thing here, it feels lawless. No more money from me guys. Didn't even ask why I wanted to close the account, got a straight OK, it's done. Another good thing. Customer service is quick as hell. Not chatty, or polite, but quick. Don't even consider throwing any money in the direction of the phone casino. At least burning it returns heat.”

Helpful Report

Posted 7 years ago

Hi Daniel Thank you for your review. We are sorry that you feel this way. I'd like to say thank you for the positives i.e. that we give you lots of free spins and that our CS team are responsive to your needs. If I may turn to address the negatives that you raise and correct some of your observations. 1. Free spins awarded are subject to a play through requirement and whilst its not easy, people win every day and manage to withdraw the maximum of £200. All you have to do is look at our Facebook page as evidence of this. It is simply not true to state that you cannot turn the free spins into something; 2. Your comment "I've put very little into this place" - is also misleading as you know, because you have never deposited any real money; 3. "you'd be surprised if the games are regulated" - Just for your information (and anyone else), every single game that is displayed on our site and indeed on any other reputable and regulated casino business in the UK; has to have their games (regardless of the supplier of those games) tested and certified by an independent testing house that is approved and accredited by the UK Gambling commission. In addition, we are audited by 2 gambling commissions on an annual basis to ensure that the integrity of the games is up to that standard and further, we employ active RTP monitoring (as all licencees are required to do), on a rolling basis. The games therefore operate to the exact parameters to which there are designed and tested. 4. CS team not asking for your closure reasons - We take a responsible approach to such questions and requests. If you are happy with our service you'll not want to leave, however, if you choose to leave of your own accord those reasons are up to you unless you wish to share them with us. I once again thank you for taking the time to post a review, good or bad,and I hope I have cleared up some of the misunderstandings. If we can be of any more help, please do not hesitate to contact us. support@smallscreencasinos.com Kind regards The Phone Casino

Posted 7 years ago

“Good selection of games and withdrawals easy and quick”

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(82998) - Posted 7 years ago

Hi Clare Thank you so much for your lovely review. Kind regards The Phone Casino

Posted 7 years ago

“Customer support are very good dealing with problems..Games are good we all have our favourite ones . Withdrawal makes this a good site as payment is fast i would recommend phone casino to friends .”

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(39369) - Posted 7 years ago

Hi Kathryn Thanks so much for your lovely review. We'll giv the customer services team a pat on the back :-) Kind regards The Phone Casino

Posted 7 years ago

“I love the phone casino, i was playing away cluelessly if am being honest on the jester game, and pressed to go up to next level and the 7's came in and it crashed 😂 but when i refreshed i had won £270. I love lucky reels game. In total for £20 ive won £475 so am happy. Withdrawal does take a bit of time to be processed, which is now, so just to see how long to reach my bank it takes. I like the bonuses even if i do have a playthrough it keeps me entertained.”

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Posted 7 years ago

Hi Emma Well done on your winnings. We just wanted to say thank you so much for your lovely review. Kind regards The Phone Casino

Posted 7 years ago

“The bonus requirement is really bad I understand that you have to wager a certain amount but 200 win spins in a row is ridiculous”

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(186185) - Posted 7 years ago

“Won a little bit of money really hassle free to get paid out and it cleared quickly too. Very impressed also has an amazing range of games.”

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(190924) - Posted 7 years ago

Hey Laura Thank you so much for your review. We really appreciate your comments and look forward to seeing you again. Wishing you all the best. Kindest regards The Phone Casino

Posted 7 years ago

“Fast,swift customer service !! Loads of freebies and bonuses ...what's not to like !! Great site to play on ........;)”

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Posted 7 years ago

Michelle Thank you for your lovely words. We have upgrades coming soon that we hope you'll enjoy just as much. Stay tuned :-) Have a great Bank Holiday weekend. Kind regards The Phone Casino

Posted 7 years ago

“Quite good, should need more new games like Lucky lady charm, book of ra, Dolphin perl, black knight, the money win from free games phone casino offer could play in any games nor just few boring games”

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(133840) - Posted 7 years ago

Chief Many thanks for your comments. We are adding new games and suppliers as quick as we can. Not to diminish the value of your comments, but different people like different games and we may not be able to get all the games that would suit everyone. Rest assured that we have some exciting suppliers coming on board very soon... so watch this space. Thank you again for taking the time to leave you thoughts we are on it! Kind regards The Phone Casino

Posted 7 years ago

“I made a withdrawal and was in my bank within hours”

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(185030) - Posted 7 years ago

“The phone Casino is awesome .it's fun exciting an really cool too play when u are stressed.thank u”

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Posted 7 years ago

Nadia Many thanks for your review. Have a great weekend. Kind regards The Phone Casino

Posted 7 years ago

“Easy to deposit and withdraw.No problems verifying ID good selection of games and helpful friendly staff”

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Posted 7 years ago

Hi Chantelle many thanks for your lovely review. Have a great weekend. Kind regards The Phone Casino

Posted 7 years ago

“Customer service is brilliant, very quick response through email. Games seem to always play well compared to other casino sites. A lot of random bonuses, free spins and plenty of rewards to claim, brilliant! Never had any issues.”

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Posted 7 years ago

Hi Finlay Thanks so much for your review. We really appreciate your comments. Kind regards The Phone Casino

Posted 7 years ago

“Brilliant customer service, never had a problem. Good bonuses although high wagering. But games always seem to pay out! No issues at all!”

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Posted 7 years ago

The Phone Casino is rated 4.3 based on 1,208 reviews