The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.28

4.3 Rating 1,203 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

Write Your review

Tell us how The Phone Casino made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice of games, site functionality is quick and consistent, layout is clean and simple. Having repeatable promotions is good, could do with a bit more variety to them. Dealing with CS via email was a bit tedious, only downside I've experienced with the company, however only had to do it once.”

Helpful Report

(844316) - Posted 2 years ago

“Very easy online gameplay with great offers and a wide range of slots.”

Helpful Report

(921574) - Posted 2 years ago

“just want to say im new costumer on this site and happy with everithink 6 stars of 5 good luck who want to join.”

Helpful Report

(912780) - Posted 2 years ago

“Very good game thanks”

Helpful Report

(912393) - Posted 2 years ago

“Need live chat”

Helpful Report

(915887) - Posted 2 years ago

Thanks, Wesley We did have a live chat function - but all we got were bonus chasers. This caused CS to slow up as they were dealing with customers that kept bombarding them with irrelevant chat. It's something that we are looking to do where we can create a chat for depositing customers - so that we avoid holding up genuine customers. I'll feedback to the dev team to see where we are with this. Regards The Phone Casino

Posted 2 years ago

“Great site with no wagering fab selection of games and bingo Bonus points for the fuss free id verification and fast withdrawal which was impressive considering i was a new player”

Helpful Report

(913650) - Posted 2 years ago

“Am very concerned because I've been spending money with you . I didn't realise u needed verification now that I want to withdraw my money . Tried to call customer Services and it says can't take my call . Would appreciate some contact as you owe me £900”

Helpful Report

Posted 2 years ago

Hi Richard To address your concerns, every single customer where we need additional ID is notified as such at the top of the logged-in lobby. You will have seen a warning banner that says your details need to be updated. It is a specific requirement in the UK regulations that we are not allowed to ask for this at the point of withdrawal, we must ask for ID sooner. So we ask as soon as you create your account to avoid such issues. I trust that you were able to resolve this seamlessly so can we ask you to revise your review? Regards

Posted 2 years ago

“This is one of the best sites to play. So easy to understand, so easy to play”

Helpful Report

Posted 2 years ago

“Your withdrawal proceedings is not fair you dont get your full amount its only a pound but when i add money and win why do you have to take some of my winnings i waited ages for my money then you deducted a pounds so i got less then what i won then you took a hundred years to pay me out”

Helpful Report

(92977) - Posted 2 years ago

“Have played on the phone casino for a while now , great range of games and free spins daily , when you do win the money is in your bank pretty fast , would recommend to all but please play responsibly”

Helpful Report

(413747) - Posted 2 years ago

“It is a very good site you get 100 free spins a day for free points 200x players win”

Helpful Report

(510382) - Posted 2 years ago

“Got plenty good games and decent deposit no wager spins offer”

Helpful Report

(330574) - Posted 2 years ago

“It's a very good site...I use it only when I have some money left over from paying my bills...I stick to my limit though... Always pay out.. with in minutes”

Helpful Report

(21647) - Posted 2 years ago

“wouldn't let me withdraw my money even tho i just deposited it so i had to wager it all and lost a bout half of it so ye”

Helpful Report

(907245) - Posted 2 years ago

“Something isn't right rung in for a week still money to my account , been told a couple of different things now very strange”

Helpful Report

Posted 2 years ago

Hi Kara I believe that this matter has been resolved for you and that you were awarded some compensation. If you're happy, may we ask you to revise your review? Kind regards The Phone Casino

Posted 2 years ago

“A great selection of fun slots that keeps me entertained”

Helpful Report

(905657) - Posted 2 years ago

“Extremely long withdrawal times. Claim to have visa direct but definitely do not. Takes a long time for customer services to reply to you.”

Helpful Report

(837000) - Posted 2 years ago

“Wery bad”

Helpful Report

(631326) - Posted 2 years ago

“Very quick and responsive customer service . Easy to deposit and withdraw the money. Only one thing which I found strange that the first couple withdraws was in couple minutes on my account and now it takes 1-5 days. Because of that my rating is 4 not 5.”

Helpful Report

(903322) - Posted 2 years ago

“Excellent customer services by email and prizes are very good. Generous free daily spins too.”

Helpful Report

Posted 2 years ago

The Phone Casino is rated 4.3 based on 1,203 reviews