The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.27

4.3 Rating 1,210 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,210 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent casino site. Probably the best out there. Very easy to use. Lots of different games. Plus you get free slot games every day. Joined recently and was ver impressed. Sent the relevant ID'S (which is normal for all betting sites) got approved within an hour. I deposited and won. Withdrew the money and was in my account instantly!”

Helpful Report

(1093933) - Posted 1 year ago

“Great and fun”

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Posted 3 days ago

“Fantastic website”

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Posted 3 weeks ago

Donatas Thank you so much for your review. Have a great week. The Phone Casino

Posted 3 weeks ago

“Fantastic site I love it”

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Posted 1 month ago

Gemma, Thank you so much for taking the time to review us. Its super important that teh team get such lovely feedback. Thank you again and have a great week. The Phone Casino

Posted 3 weeks ago

“The selection of games is fantastic! Withdrawals are fast too, the only issue with that is the fixed £1 withdrawal charge, no other casino I use charges a withdrawal fee and certainly not when the minimum withdrawal is £20. otherwise a great casino with decent sign up and referral bonuses!”

Helpful Report

(1178613) - Posted 2 months ago

Thank you for your feedback Andrew We try to balance it so that its fair for all. We basically process something like 95% of all withdrawals via "faster funds", its quite expensive - more than £1 if you believe it. This means the money comes back to you instantly, unlike when you go to a retailer and wait 3-5 days for a credit to appear on a returned item of clothing etc. So we pass on some of the costs. The min withdrawal is also to stop someone withdrawing £1 and it costing us more than £1 to process the withdrawal, so we tried to set a sensible level. To counter the fee's however, we offer ZERO wagering on all free spins and bonuses offered, so you keep when you win without restrictions, as also offer literally 000's of free prizes with no restrictions on them, on a weekly basis in Mr Wonga and other promotions. So like I said, we are trying to be upfront and honest with our customers by compensating with other freebies that have no sneaky restrictions on them. Kind regards The Phone Casino

Posted 3 weeks ago

“The games are easy to access, withdrawals process are long, won £540 and still waiting for it to be processed it’s been 8days now, if you win small then withdrawal are quick will update once got my withdrawal as all I keep getting back is 1-5days withdrawal times when emailing customer support”

Helpful Report

(1083853) - Posted 2 months ago

“Not happy how long my withdrawals are taking”

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(777177) - Posted 3 months ago

“Amazing casino games!”

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(1256421) - Posted 3 months ago

“Worst casino I've played on.plus they charging a fee for withdrawals. Absolutel joke”

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(1286495) - Posted 3 months ago

“Easy deposit fun site veriety of games and fast withdrawals”

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(1130991) - Posted 4 months ago

“I have been waiting for 6 days now for my withdrawal I tried calling an sent messages for update but no one has bothered to reply back”

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(1229964) - Posted 4 months ago

“Good selection of games , won quite a bit of money tried to withdraw, they asked for some berification documents which was all dealt with promtly, smaller withdrawls go straight into bank, but im still waiting for my larger ones after 3 days which is concerning,”

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(1179215) - Posted 4 months ago

“Excellent service and excellent quality games.”

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(1278313) - Posted 4 months ago

“Good sight how ever won't let me withdraw my money out .”

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(489844) - Posted 4 months ago

“Still waiting on a 650.00 withdrawal showing pending in my bank !! 250 that was withdrawn hours later is showing !!!”

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(1275510) - Posted 4 months ago

“Lucky place!”

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(1264061) - Posted 4 months ago

“Amazing Casino! Great service!”

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(1273075) - Posted 4 months ago

“Although the site is good with it's casino games it doesn't offer a loyalty scheme/cashback like poker stars, paddy power and party casino do so there's no attraction to this site if the same games are offered by other platforms, plus the annoying pops up when you log in your balance is low every single time on top of that where other platforms offer free pay for mobile and also the most important thing free withdrawal no matter what the amount phonecasino with always take £1 off which is stupid as so many people top up a low balance just to play for fun”

Helpful Report

(1106215) - Posted 4 months ago

“Great site, lots of good games that I enjoy to play, but withdrawls take too long, most other sites now do instant withdrawl, yours can take over a week, which puts me right off, Cheers Kurtis”

Helpful Report

(925113) - Posted 4 months ago

“MY PROBLEM WITH CARD WAS RESOLVED WITHIN A DAY OF ENQUIRING”

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(815262) - Posted 5 months ago

“I wouldnt use this site again, fees to withdraw, possible fees to change password”

Helpful Report

(1267972) - Posted 5 months ago

Hi Stephen We do have a withdrawal fee, this is not hidden. The reason being that we process withdrawals via the fast routes possible and this costs us more than the fee we pass on. We are looking at swapping this out to open banking but not everyone has this option enabled so its difficult. On the flip side, we offer no wagering and no playthrough on all free spins where most of our competitors offer a minimum of 35x on wins from free spins. So we are trying to offer a balance. To address your other point, there is absolutely no charge whatsoever to change passwords or update account settings - we are very curious as to why you might think that is the case? This has never been and never will be the case.

Posted 5 months ago

The Phone Casino is rated 4.3 based on 1,210 reviews