Name: The Pest Control Co
Rating: 4.49

“It has been about 6 months since I used this company's service and I nearly decided not to review, but I think I would be doing a disservice to anyone in a vulnerable position. I made a blunder - I agreed to use the first company I called (this company, The Pest Control Co) without doing further research, that's on me, I panicked and choose poorly. The company calls the people the send out 'experts' but I would refrain from calling them that. When the worker arrived, I asked him to treat two rooms, he checked the bedroom and limply agreed to treat it. He then checked the living room and specifically the couch, per my request. He assured me that the couch is clear and there was no need to treat it. After treating the bedroom and charging me an ungodly amount + VAT, he left. Being a worrier I didn't want to sleep in the treated bedroom so I decided to sleep on the couch that night - after all, it was deemed clear. Safe to say that before this ordeal I was no bedbug expert, however, I couldn't shake the feeling that it wasn't over: I slept poorly, scratched all night and dreamt of bedbugs. To calm myself, I decided to inspect the couch again. The following part is nightmare fuel; what I discovered was that every seam of the couch was full of bedbug eggs and nymphs, all the throws, cushions and crevices were crawling with adult bedbugs, the inside of the couch was riddled with bedbugs. Furthermore, I found them crawling in my office chair, but suppose that's besides the point - I didn't ask the worker to check other rooms, or is making sure the infestation is contained a job for the worker who is allegedly an 'expert'? Who can tell. After my couch discovery I called the company (The Pest Control Co) and told them everything, the worker came next day to treat the living room and the couch. He then charged me another ungodly amount + VAT and left. At the time, I didn't know much about bedbugs and what the correct course of actions should be, I do now. When The Pest Control Co worker treated my bedroom and living room I was not told a shred of information on what I should be doing to aid infestation clearance, apart from "don't vacuum or mop floor for 28 days" (unsure why 28 days, their egg lifecycle is shorter). I was not told that I should be sleeping in my bed for the first couple of weeks to lure them out (so they get in contact with poison), I was not told of any existing traps I could use to prevent being bitten, I was not told of correct temperature in which to wash my linen and clothing (he said 40, but that is false, 40 may kill adult bedbugs but eggs need higher temperature). After this unfortunate experience I found a different pest control company who have done an incredible job, incomparable with The Pest Control Co. It has taken a long 6 months of treatments, clear outs, washing, steaming, ironing and crying to resolve this problem, and The Pest Control Co has only contributed in ungodly expenses, additional stress and prolonged mental health issues (surprisingly, having bedbugs is not good for your mental health, yes). I would very strongly suggest avoiding this company for pest control services, they are not coming to solve an infestation problem, they are coming to treat a room, charge a lot of money and leave (negligence aside of course, I turned out to be the better expert in this case).”

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Posted 11 months ago

If possible, would you be able to give us a call Viktorja? Six months of treatment to one property, is almost unheard of when treating bedbugs. As far as we were aware, due to having no further correspondence with yourself, the bedbug problem had been resolved following our technician carrying out the treatment, six months ago.

Posted 11 months ago

“Not happy with the way Nigel said the room was cluttered when I was told on the phone it would be fine as long as there’s floor space I have mental health problems and being told it cluttered multiple times has set me back sure won’t recommend this company leat alone use it again if needed the job been done let’s hope it was worth the two hundred plus’s pound”

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Posted 1 year ago

Good Afternoon. We are sorry to hear this. Unfortunately due to the treatment required in the property, our technician would require access into areas of the affected space to carry out the treatment and for it to be at its most effective. We pride ourselves on our customer service so will take your review into consideration going forward. As we have not had any further correspondence with you following the initial treatment, we hope that the issue has been resolved. Please do not hesitate to give us a call if you have any queries.

Posted 11 months ago

“Having what I thought was a mouse in the kitchen turned out to be a rat which gave me a few sleepless nights until we had Steve arrived on our door step he quickly identified where and what needed to be done, thanks Steve.”

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Posted 1 year ago

Thank you very much for taking the time to leave us a review. We really appreciate this. We are very pleased to hear our technician dealt with your issue efficiently and effectively

Posted 11 months ago

“Very efficient and friendly service. Kevin was extremely knowledgeable as well as thorough. He identified the problem, as well as the source and put in control measures as well as offering a whole heap of further advice. A top bloke, thank you.”

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Posted 1 year ago

Thank you very much for taking the time to leave us a review. We really appreciate this. We are very pleased to hear our technician dealt with your issue efficiently and effectively.

Posted 11 months ago

“Excellent service. From me discovering the wasps nest to it being removed by Shawn took a total of 90 minutes and meant my workmen could carry on with the job. Very happy customer”

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Posted 1 year ago

Thank you very much for taking the time to leave us a review. We really appreciate this. We are very pleased to hear our technician dealt with your issue efficiently and effectively

Posted 11 months ago

“My experience with Derek representing the company was extremely helpful to my satisfaction I would highly recommend this company”

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Posted 1 year ago

“Brilliant answered my question in minutes throughly recommend well done team”

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Posted 1 year ago

“Great same day service from Alan who was very knowledgeable and had no problem dealing with the wasp nest in just one visit. As he expected one treatment was all that was required, although a second treatment would have been provided at no additional cost had it been necessary. Ruth”

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Posted 1 year ago

“Discovered wasp nest in the morning and immediately rang The Pest Control Co who gave me a price and advised that Alan would contact me later that morning to arrange a visit. Alan duly rang as promised and advised he would be with us at 12.30 pm. At exactly that time Alan arrived and after I showed him where the wasps were entering the building he explained exactly what he was going to do to get rid ofthe colony. After entering the loft to determine the size of the problem, on his return he confirmed the nest was the size of a small suitcase. He then kitted up and sprayed the nest with chemicals. He then repeated the process on the outside of the house using a long tube entering through the eaves. Alan advised that within 24 hours all the wasps were likely to have gone and sure enough one day later we were back to normal. Thank you Alan for a job well done.”

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Posted 1 year ago

“Charged me £72 to be at the property for 10 minutes and didnt carry out any work apart from a quick look around the property (approx 3 mins). Website suggests free call out however they said what they did required a 'survey fee' so watch out this on the website as its not strictly true”

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Posted 1 year ago

As per our telephone conversation, on the initial booking our booking agent advised that as the property was a three storey house, our technician may have difficulty accessing the entry point. Due to this, you were advised that a survey charge would be implemented at a cost of £60 plus the VAT, before the booking was confirmed. Our website advises of a free quote, which is provided through our free telephone number. We apologise if there was a misunderstanding.

Posted 1 year ago

“Nigel was very helpful and efficient and also did his upmost to make sure that our wasp issue was resolved. Thank you for your help.”

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Posted 1 year ago

“Steve Simnett: give this man a raise! He was BRILLIANT, me and 6 girls live in a uni house and he was very respectful, didn’t talk down at us, very chatty, very kind, explained every little detail about the process and what would happen after. The service was really thorough he didn’t let anything go unmissed. Me and Katie highly recommend, you’re a legend Steve!”

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Posted 1 year ago

“I have never felt so ripped off. Man arrived, looked up at the tree, told me there’s no nest because they’re forging wasps, and left 5mins later me having paid £72 and still with all the wasps. Do not use unless you can see a nest!!! What a rip off. Definitely should have called one with no call out fee. Will never use again!!”

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Posted 1 year ago

Good Afternoon, we are sorry to receive this review. As explained during our most recent telephone conversation. On the initial call our operator advised there would be a survey charge of £60 plus the VAT, if there wasn't a nest to treat. This was explained before confirming the booking with yourself. All our calls are recorded for training and monitoring purposes, therefore we are able to forward this recording on via email to yourself, if you wish. All of our technicians have tracking on their vans, we have taken a look to see how long the technician was on site, and can confirm that he was there for a total of thirteen minutes. As there was no nest to treat, we feel that the technician was on site for the required amount of time. If you do wish to discuss this any further, please call us.

Posted 1 year ago

“New to us, but amazed by the immediate response. Your man came on time, same day I reported the wasp nest problem, took 2 minutes to treat. After 2 hours no wasps around. Problem solved. Very pleasant person, knew his stuff. Well done.”

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Posted 1 year ago

We pride ourselves on providing a thorough and efficient service, so we appreciate you taking the time to leave such positive feedback. Thank you.

Posted 1 year ago

“I had pest control done for my property, but the service provided was extremely poor. The problem still persists, and despite contacting the service provider multiple times via phone and written communication, I have received no response. He has been ignoring my calls and letters.”

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Posted 1 year ago

Good Morning, You have reviewed the wrong company. Could you please remove this review.

Posted 1 year ago

“had pest control done for my property by Sam , but the service provided was extremely poor. The problem still persists, and despite contacting the service provider multiple times via phone and written communication, I have received no response. He has been ignoring my calls and letters.”

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Posted 1 year ago

Good Morning, we do not have a technician called Sam working for our company, so we believe you have the wrong company. Could you please remove this review.

Posted 1 year ago

“Alex provided a friendly and professional service. Arrived within stated timeframe. Approx 30mins from inspection to removal of wasp nest and departure. No sign of wasps 2 weeks after visit. Highly competitive fee charged.”

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Posted 1 year ago

“Very impressed with Nikki at the first point of call. She was professional, efficient and understanding of our pest problem. She also went above and beyond to arrange for an operative to visit within a couple of hours. Thank you, Nikki!”

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Posted 1 year ago

“Quick, efficient, effective. No need to say more.”

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Posted 1 year ago

“I recently had an issue with rats and contacted Pest Control Co who came out very quickly. The consultant they sent was Derek who has been very helpful, understanding and knowledgeable throughout the process. I am extremely pleased with the whole service and am very grateful to Derek and cannot recommend Derek or this Company enough.”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

The Pest Control Co Reviews