The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,860 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,860 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pen is for my son’s birthday on Sunday so yet to be tried! However, your service was very prompt. I just love the look of the pen! Was torn between the chrome and the one I chose - great decision! Very happy and sure my son will be very happy with it! Regards Ann Cunnington”

Helpful Report

Posted 1 month ago

“It took a while for the pen to arrive and communication in the gap between paying and getting hands on it was lacking. Then I followed the instructions but couldn’t get the ink suction thing work at all and had ink everywhere so was not happy but the cartridges work well and now This is my favourite and nicest writing pen I own.”

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Posted 1 month ago

“I so much appreciate being able to buy parts for my LAMY pen. All arrived in good shape.”

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Posted 2 months ago

“Super company, most practical diaries ever, elegant, compact, not cumbersome and always chic and discrete. Delivery happened within 24 hours after order. We place our order with them every year.”

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Posted 3 months ago

“Re; Epsom Letter Opener. Overall nice quality although the engraving leaves alot to be desired. It's so small as to be unnoticable - I was ready to return until I looked more closely. I think it would be better to emboss a larger font into the leather handle.”

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Posted 3 months ago

“My order was a little delayed but I got great customer service and received my item a few days later as promised. I am very satisfied with the diary I bought”

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Posted 3 months ago

“I opted for 2nd post when ordering, they gave a despatch date but the refills never arrived. And STILL HAVE NEVER ARRIVED to date. I then asked them to send them First Class at no extra charge to me (as i had been waiting 14 days). They desptched them the same day and they arrived the next day.”

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Posted 4 months ago

“There is only one thing that need to improve more japanese brands need to be added to list of products.”

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Posted 5 months ago

“This is my second order with The pen company. The first time I was very happy. This time still overall satisfied but this pen came in a cardboard box as opposed to the first pen I ordered came in a much more presentable gift box. Maybe I missed it in the description but it was a little disappointing and made the pen look less classy.”

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Posted 6 months ago

“The website takes a bit of getting used to as even though I have been using this company over the years it needs a bit more knowledge of printing terms etc. That said the diary was despatched very promptly and arrived suitably packaged quickly. I'd even managed to order the right version this time as I like the verso one so I can write notes and not just appointments. Thank you.”

Helpful Report

Posted 6 months ago

“Delivery was not as prompt as I'd expected, but it wasn't a serious problem. The nibs themselves came without guidance on fitting, and although I easily accessed a youtube video which told me everything I needed to know, improved customer service would include that link.”

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Posted 7 months ago

“Excellent service and good slection. Prices on the high side but worth the difference. Delivery as promised.”

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Posted 8 months ago

“The package arrived quickly but the pen I ordered was dented.”

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Posted 8 months ago

“Excellent service and a good value pen.”

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Posted 10 months ago

“Had the inventory of a hard to find S.J. DuPont refill I needed.”

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Posted 11 months ago

“Nice looking pen, good quality, but the engraving on the top of the pen was smaller than expected.”

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Posted 1 year ago

“Good experience”

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Posted 1 year ago

“Good communication and helpful advice. Although in this case wrong product it was recommended in good faith and to the best extent possible”

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Posted 1 year ago

“Excellent service albeit taking longer than I expected.”

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Posted 1 year ago

“Pens are excellent- arrived late however !”

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Posted 1 year ago

The Pen Company is rated 4.9 based on 8,860 reviews