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The Pen Company Reviews

4.9 Rating 8,783 Reviews
96 %
of reviewers recommend The Pen Company
4.9
Based on 8,783 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read The Pen Company Reviews
Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 3rd February 2025
Verified Customer
The Pen Company 5 star review on 25th December 2024
Anonymous
The Pen Company 5 star review on 7th September 2024
Verified Customer
The Pen Company 5 star review on 7th September 2024
Verified Customer
The Pen Company 5 star review on 25th July 2024
Anonymous
The Pen Company 5 star review on 7th May 2024
Verified Customer
The Pen Company 5 star review on 5th May 2024
Verified Customer
78
Anonymous
Anonymous  // 01/01/2019
I order a Paper Blanks Diary from The Pen Company every year. The service is efficient and the price is competitive, what more can you ask for. Thank you
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Posted 2 months ago
Great customer service!
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Posted 2 months ago
Professional , efficient, helpful , always have what I want, . Perfect 😊
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Posted 2 months ago
Item arrived quickly and as described. Extremely happy with my purchase and very competitive price.
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Posted 2 months ago
The pen is helping discover the lost art of caligraphy. In a small way.
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Posted 2 months ago
First time I’ve used this company, but very impressed by speed completing my order and communication. I will be ordering again. Recommended.
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Posted 2 months ago
First order with The Pen Company & I’m pleased.. Paperblanks arrived quickly & packaged internally also so as to arrive safely which they did & I appreciated. Highly Recommend Company.
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Posted 2 months ago
I have bought my diary from the Pen Company for years. it is a very easy company to contact and very helpful. I find their website confusing but the products excellent.
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Posted 2 months ago
It item arrived well packaged and in good time. Good service. Thank you.
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Posted 2 months ago
Excellent pen, just as advertised. Very prompt delivery.
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Posted 2 months ago
Very good service and always helpful, highly recommend
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Posted 2 months ago
Excellent service always, easy website, competetive prices, free postage, fast delivery.
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Posted 2 months ago
Good prices and efficient delivery. Can't ask for more.
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Posted 2 months ago
Always use this company for my diary every year. Also bought fountain pen and other gifts. Great range of items. Quick delivery. Good customer service and competitive pricing. My go to place every winter.
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Posted 2 months ago
I've been a loyal customer of The Pen Company for some time now, and each experience has been nothing short of exceptional. Over the years, I've purchased some truly special pens, including the Sailor 110th Anniversary Limited Edition Fountain Pen, the Pelikan M1000, the Lamy 2000 Steel Version, and the Pilot Capless—and every single experience has exceeded my expectations. A big part of why The Pen Company stands out is James, the main person behind the business. His dedication to providing top-tier service is evident in everything he does. The company itself is family-run, and it’s clear that the values of care, attention to detail, and customer-first service are at the heart of everything they offer. From the moment you inquire about a pen to the final purchase, James and his team go above and beyond to ensure you're completely satisfied. They are extremely knowledgeable and patient, taking the time to show you every pen you're interested in, explaining the nuances of each model, and answering any questions you may have, no matter how small. It’s clear that they are passionate about fountain pens, and their enthusiasm translates into a truly personalized shopping experience. When it comes to pricing, The Pen Company offers unbeatable rates. I've shopped around, and consistently, their prices are the best in the market. On top of that, they stand behind the quality of every pen they sell. In the rare event that a pen doesn’t perform to expectations, their return policy is incredibly straightforward—if something isn't right, they will take it back immediately, no questions asked. Another bonus is their free engraving service for many of their pens, which adds a personal touch to your purchase, whether for yourself or as a gift. If you're looking for a reliable, customer-first business to help you find your next fountain pen, The Pen Company is the place to go. James and his family-run team provide impeccable service, unbeatable prices, and a true passion for fountain pens that makes every visit a memorable one.
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Posted 2 months ago
I was very glad to find a source for the fiddly split ring that went missing on my Lamy 2000, and to get it promptly here in the southwestern U. S.. Many thanks!
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Posted 2 months ago
I’ve been buying my yearly Paper Blanks diary from The Pen Company for years. Always great service and speedy delivery. Would definitely recommend đŸ‘đŸ»
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Posted 2 months ago
Excellent choice and delivery.
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Posted 2 months ago
Lovely diary,with high quality paper. The cover design and texture are very pleasing and well worth the cost. A London underground map would be useful, but that doesn't detract from the product overall. Delivery was prompt, overall I'm really happy with my purchase.
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Posted 2 months ago
Outstanding service and delivered quickly
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Posted 2 months ago
The Pen Company is rated 4.9 based on 8,783 reviews