The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,619 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,619 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 7th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the Kaweko Sport from The Pen Company a few months ago, fell in love with it - first fountain pen I've used since high school - and immediately abandoned my minimalist ballpoints. I thought I'd lost it a few months later, so ordered another, found the first one, and realised I now had a blue and black ink pen. The Pen Company stocks great stuff and delivers quickly in sensible packaging (look at you Bezos); I'm a very happy customer.”

Helpful Report

Posted 4 months ago

“The package arrived quickly but the pen I ordered was dented.”

Helpful Report

Posted 4 months ago

“Most importantly James and Jake offered and extended outstanding customer care. I do not do reviews or surveys but this is an exception. Given a little supply chain issue with the manufacturer, these guys communicated frequently and extended a level of comfort in spite my target date was delayed. To the CEO, you should be very proud of their work! As a retired executive, I don't have many occasions to order nice products as seen on your website but when I do, rest assured I will be giving you more business. Well done gentlemen!”

Helpful Report

Posted 4 months ago

“Order received quickly for a great price and was exactly as described.”

Helpful Report

Posted 4 months ago

“Extremely happy with my pen! Great price & service.”

Helpful Report

Posted 4 months ago

“easy to order, arrived timely, good source of ink cartridges for fountain pens”

Helpful Report

Posted 4 months ago

“Really pleased with the range of products available and the service provided. I had a query which was answered very quickly and having placed my order the delivery was very fast.”

Helpful Report

Posted 4 months ago

“it was very easy to order a refil, the serice was very quick and efficient. top marks tank you”

Helpful Report

Posted 4 months ago

“I have had several types of Cross pens, and they all were great. Both in the quality of the pen, and the ink refills are great performance of writing.”

Helpful Report

Posted 4 months ago

“My wife and I are widely regarded as dinosaurs for continuing to use quality proper writing instruments, namely Schaefer and Cross. Thank goodness there are special excellent company's like yourselves who can still supply us dinosaurs 🦕 Thank you”

Helpful Report

Posted 4 months ago

“I've now placed four orders with the Pen Company. Each time I received stellar customer service, prompt delivery, and the pen in great condition, well wrapped. In addition, oftentimes getting fountain pens through U.S. customs can be annoying because of the ink. I do not know what they do differently, but I've never had an issue with this when ordering through the Pen Company. They just get it done.”

Helpful Report

Posted 4 months ago

“Really good seller. The product was delivered quickly and the quality of the products is very good. A market I would like to use again”

Helpful Report

Posted 4 months ago

“I was looking for a specific pen and was delighted to find that The Pen Company had them in stock. Ordering was really straightforward and delivery was prompt. Would definitely buy from again.”

Helpful Report

Posted 4 months ago

“Great customer service. Always a pleasure purchasing from them.”

Helpful Report

Posted 4 months ago

“Very helpful with queries and adding to an order before it was despatched”

Helpful Report

Posted 4 months ago

“Impeccable service. Answered all my questions thoroughly and shipped fast”

Helpful Report

Posted 4 months ago

“10/10 on quality and customer service. Would highly recommend.”

Helpful Report

Posted 4 months ago

“Though it will be a while before I receive my order, The Pen Company had the best price I was able to find. Even with the cost of shipping to the US, I was still able to save on the Diamine Inkvent 2024 Black Edition Calendar. It will not arrive until sometime in October, but I'm very pleased with how easy it was to work with The Pen Company! Thank you! I will update this review once I've received my shipment to share what I believe will be continued outstanding service.”

Helpful Report

Posted 4 months ago

“Contacted the Pen company to try tobuy a pen for our sons graduation and the pen we wanted was showing as out of stock. I called and was told that stock was arriving the following day and I could get the pen I wanted and have it engraved within a week - the pen arrived 3 days later :-) - Great , personal service and I would definately use the Pen Company again - Thanks guys”

Helpful Report

Posted 4 months ago

“This company and it’s helpful service is the next best thing to a favourite high street retailer.”

Helpful Report

Posted 4 months ago

The Pen Company is rated 4.9 based on 8,619 reviews