The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,857 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,857 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 3rd March 2025

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The Pen Company 5 star review on 3rd February 2025

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The Pen Company 5 star review on 25th December 2024

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The Pen Company 5 star review on 7th September 2024

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Anonymous // 01/01/2019

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“Quick shipping and sell thing that are hard to find elsewhere”

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Posted 1 week ago

“Quick delivery and good value”

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Posted 1 week ago

“After ordering for two weeks but no response, I sent an email to the company asking about my order. But it has been a month now and I still have not received any response from the company.”

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Posted 1 week ago

“Ordered a pen as a birthday gift for my son on 23rd March, with his birthday on the 31st. The company promised 48-hour delivery and stated that payment would only be taken upon shipping. Despite this, the money was taken immediately and then… nothing. I received no updates, no dispatch notice, no communication at all. I chased the order on the 28th after hearing nothing, only to discover that late on Sunday the 30th, the payment had been reversed through my bank — again, with zero explanation or contact from the company. Now I’m left without the gift my son really wanted — a fountain pen he was so excited about — and clearly no prospect of it arriving on time, if ever. This is disgraceful service with unacceptable communication. I won’t be ordering from this company again, and I wouldn’t recommend them to anyone expecting reliability or even basic customer care.”

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Posted 1 week ago

“excellent waterman & lamy refills hope to buy again”

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Posted 1 week ago

“Nice product, good experience.”

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Posted 1 week ago

“Mission accomplished! On their website, they say “we endeavor to offer a first class service” in my case they certainly did. I needed a replacement tip for one of my rollerball Lamy pens from many many years ago. I looked everywhere and could not find it. Then I came upon the pen company. While they did not have the exact color match for the part I needed, they did have the part available in a different color so I ordered it. Because I’m in the US and this is shipped from the UK, I called to check on the order several weeks later. My part was back ordered however in my communication with the company, I mentioned that I wish they had the color I needed to match my pen. I was told they thought they could get it and if they could, they would ship it to me instead of the one I ordered initially. Several weeks later, it arrived in my mailbox. Now I have use of the pen that I had stored in my desk for the last 30+years! I will definitely use their company again should the need arise. Thank you The Pen Company for a job well done!”

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Posted 1 week ago

“Great service and very happy with the notebook. Will definitely use again.”

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Posted 1 week ago

“Everything A1 - very pleased!”

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Posted 2 weeks ago

“Yes these guys are brilliant! Fantastic selection, great pricing and super quick delivery! Great job!”

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Posted 2 weeks ago

“Exactly what I was after and cheaper than what I found elsewhere, will definitely use again”

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Posted 2 weeks ago

“Great service, great communication and fast shipping.”

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Posted 2 weeks ago

“Very professional company. Thank you”

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Posted 2 weeks ago

“Fast efficient delivery and products were as described. Thankyou”

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Posted 2 weeks ago

“Just used one of the new Faber-Castell Grip Neon Textliner pencils in green; also ordered pink and yellow. Had a small stub of an older version of this pencil left from years ago and needed to restock. These pencils are the best for highlighting text, especially on delicate pages; they provide excellent color and smooth action without needing to exert too much pressure. Our order arrived in the US in a timely manner and the prices of the product and delivery were a great bargain. Thanks for terrific service and a superior product!”

Helpful Report

Posted 3 weeks ago

“I still haven’t received my order, which was made on 25th February - 3 weeks ago - I did email your company for clarification and was told that tracking and action should start soon but nothing has happened - you did say I could re-order, which is what. I will have to do.”

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Posted 3 weeks ago

“amazing customer service and a lovely little package from across the sea”

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Posted 3 weeks ago

“Good prices and shipped very quickly. Highly recommend.”

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Posted 3 weeks ago

“Good choice of products and good prices. Postage not too punitive. My Yard-O-Led Esprit now functions brilliantly now that I have ditched the refill it arrived with and replaced it with one of the Schmidt S635s I received from The Pen Company. I was a bit unsure what refill to use in the pen but the accurate specifications on the web site allowed me to make an informed choice, thank you. Delivery was a bit delayed but this was due to Royal Mail mis-directing the package and not the fault of The Pen Company.”

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Posted 3 weeks ago

“Received my order very quickly. As expected and well packaged”

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Posted 3 weeks ago

The Pen Company is rated 4.9 based on 8,857 reviews