The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,617 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 7th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order with The Pen Company & I’m pleased.. Paperblanks arrived quickly & packaged internally also so as to arrive safely which they did & I appreciated. Highly Recommend Company.”

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Posted 3 days ago

“I have bought my diary from the Pen Company for years. it is a very easy company to contact and very helpful. I find their website confusing but the products excellent.”

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Posted 6 days ago

“It item arrived well packaged and in good time. Good service. Thank you.”

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Posted 6 days ago

“Excellent pen, just as advertised. Very prompt delivery.”

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Posted 1 week ago

“Very good service and always helpful, highly recommend”

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Posted 1 week ago

“Excellent service always, easy website, competetive prices, free postage, fast delivery.”

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Posted 1 week ago

“Good prices and efficient delivery. Can't ask for more.”

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Posted 1 week ago

“Always use this company for my diary every year. Also bought fountain pen and other gifts. Great range of items. Quick delivery. Good customer service and competitive pricing. My go to place every winter.”

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Posted 1 week ago

“I've been a loyal customer of The Pen Company for some time now, and each experience has been nothing short of exceptional. Over the years, I've purchased some truly special pens, including the Sailor 110th Anniversary Limited Edition Fountain Pen, the Pelikan M1000, the Lamy 2000 Steel Version, and the Pilot Capless—and every single experience has exceeded my expectations. A big part of why The Pen Company stands out is James, the main person behind the business. His dedication to providing top-tier service is evident in everything he does. The company itself is family-run, and it’s clear that the values of care, attention to detail, and customer-first service are at the heart of everything they offer. From the moment you inquire about a pen to the final purchase, James and his team go above and beyond to ensure you're completely satisfied. They are extremely knowledgeable and patient, taking the time to show you every pen you're interested in, explaining the nuances of each model, and answering any questions you may have, no matter how small. It’s clear that they are passionate about fountain pens, and their enthusiasm translates into a truly personalized shopping experience. When it comes to pricing, The Pen Company offers unbeatable rates. I've shopped around, and consistently, their prices are the best in the market. On top of that, they stand behind the quality of every pen they sell. In the rare event that a pen doesn’t perform to expectations, their return policy is incredibly straightforward—if something isn't right, they will take it back immediately, no questions asked. Another bonus is their free engraving service for many of their pens, which adds a personal touch to your purchase, whether for yourself or as a gift. If you're looking for a reliable, customer-first business to help you find your next fountain pen, The Pen Company is the place to go. James and his family-run team provide impeccable service, unbeatable prices, and a true passion for fountain pens that makes every visit a memorable one.”

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Posted 1 week ago

“I was very glad to find a source for the fiddly split ring that went missing on my Lamy 2000, and to get it promptly here in the southwestern U. S.. Many thanks!”

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Posted 1 week ago

“I’ve been buying my yearly Paper Blanks diary from The Pen Company for years. Always great service and speedy delivery. Would definitely recommend 👍🏻”

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Posted 1 week ago

“Excellent choice and delivery.”

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Posted 1 week ago

“Lovely diary,with high quality paper. The cover design and texture are very pleasing and well worth the cost. A London underground map would be useful, but that doesn't detract from the product overall. Delivery was prompt, overall I'm really happy with my purchase.”

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Posted 1 week ago

“Outstanding service and delivered quickly”

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Posted 1 week ago

“Very efficient service”

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Posted 1 week ago

“Excellent service and prices”

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Posted 2 weeks ago

“Recently order our second Pelikan from The Pen Company. Each time I have been amazed how quickly they arrive to the US Pacific NW. The shipping cost are very reasonable and arrive in perfect condition. Whenever we are considering a new pen purchase the first place I go to is The Pen Company. I could not be happier with the service I have experienced!”

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Posted 2 weeks ago

“Very friendly and helpful. Will be definitely coming back here.”

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Posted 2 weeks ago

“I ordered the wrong item but advice about the return was excellent and the refund timely and the replacement item arrived quickly.”

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Posted 2 weeks ago

“Great experience buying from the Pen Company. I am located in the US and the item was shipped fast and was packed securely. I shall be buying from this store again, defintely.”

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Posted 2 weeks ago

The Pen Company is rated 4.9 based on 8,617 reviews