The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,619 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,619 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 7th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of products and an excellent website. Super engraving is an extra delight! I ordered the wrong case - my mistake - but James knew it was probably the wrong one so he rang me up to check. All sorted and speedy delivery. My idea for a custom belt pouch works a treat! Thank you for your help James.”

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Posted 7 months ago

“I was so happy to see replacement nib unit (nib, feed, and housing!) for the Lamy Lx and Al-Star! I haven’t bumped into any shops that sell these, and they arrived quickly and safely. I love the unit’s cap which can fit any Safari family, very handy indeed! Great quality, excellent and prompt customer service, fast and safe shipping; Thank you!”

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Posted 7 months ago

“Easy to order and very quick delivery”

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Posted 7 months ago

“prompt with filling order. Has as nice selection of writing instruments to choose from.”

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Posted 7 months ago

“Quick & efficient”

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Posted 7 months ago

“Amazing company and online ordering experience. Great selection of beautiful writing instruments. I ordered a hard to find item and it was engraved and shipped immediately and arrived in record time in the US. I had an initial question and my message was answered very quickly and staff was was super helpful. Doesn’t get better than this, and I will definitely shop here again.”

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Posted 7 months ago

“I purchased the Esterbrook Estie Rocky Top in the Oversize, really nice fountain pen! And the turnaround time was quick, it took about a week to recieve the pen, it was well packaged and I recived updates throughout the process. Thank you "the pen company" for a Great buying experience!”

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Posted 7 months ago

“I ordered 4 Papermate ball pen refills which are fairly difficult to locate either in shops or online, Amazon being the only other supplier I've found. The Pen Company's unit price was similar to Amazon's and when delivery charges were taken into account, I actually paid less.”

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Posted 7 months ago

“Extremely prompt service and exactly the right articles. Thank you”

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Posted 7 months ago

“Great service thank you”

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Posted 7 months ago

“Don't usually write reviews, but I really like by the Pen Company, for numerous reasons. I've phoned them up several times with a query, and was impressed by their phone manner and their knowledge. They were really friendly and clearly were not giving me superficial advice but knew their products well. Also, they usually response very rapidly, often shipping the item very soon after placing the order. I like their website a lot and find it a pleasure to use, and their pens seem very reasonably priced. Overall, a lovely bunch of people. Many thanks.”

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Posted 7 months ago

“top notch v happy”

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Posted 7 months ago

“I have brought several pens as good price & fast delivery. The best feature of this company is the telephone service, helpful, friendly , informative and no rush to get you off the line! Essential for a newbie like me!”

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Posted 7 months ago

“Found what I was looking for - a black Pelikan Souverän M1000 fountain pen with broad nib - at a competitive price on TPC's clear and easy-to-navigate website. Purchase was very straightforward. Ordered mid-afternoon, immediate email order acknowledgement, then TPC emailed again within 2 hours to say the pen had shipped. Arrived (to my address in rural North Yorks) the following morning. Absolutely delighted with the pen. Also delighted to find that TPC had included a bonus gift - a leather Pelikan pen pouch (rrp £65), in which the pen is now kept when it's not in use. No hesitation in recommending TPC to anyone wishing to buy a quality writing instrument.”

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Posted 7 months ago

“Excellent product, excellent service for an excellent price!”

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Posted 7 months ago

“I was very pleased with the availability, selection, prices, and services offered by The Pen Company. My order was delivered to the West Coast in the USA in less than a week. All of the ordered items were priced less than what I found in the US. There were no issues with my order (first time with them), and I would definitely consider buying from them again in the future.”

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Posted 7 months ago

“Easy, fast, and exactly what I needed.”

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Posted 7 months ago

“Very good fast service”

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Posted 7 months ago

“A great company. I ordered two Lamy Z57 nibs. If I had any questions, Jake responded very quickly and answered all my questions. Even though they went from the UK to the US, they arrived quickly. Well packaged and exactly what I ordered. I will continue to do business with the Pen Company.”

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Posted 7 months ago

“Received a prompt and professional service from the Pen Company. Order acknowledged immediately and delivered quickly.”

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Posted 7 months ago

The Pen Company is rated 4.9 based on 8,619 reviews