The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,619 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,619 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 7th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery, reasonable pricing”

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Posted 11 months ago

“Diary ordered just before Christmas as a present. Dispatched very quickly and received the next day. Brilliant service”

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Posted 11 months ago

“Prices reasonable. Flawless online order. Good automated info. on shipping. Shipped quickly. As good as it gets.”

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Posted 11 months ago

“I ordered a Kaweco Lilliput fountain pen with engraving and a case as a Christmas present for my son. I was contacted by James (via voicemail and email) to advise the engraving wouldn’t fit where I had requested and he recommended an alternative place for it. There was then an issue with my payment and I was again quickly informed. Despite these issues the pen arrived in time for Christmas, it looks really lovely with the engraving and was greatly received on Christmas Day! The communication from the company was excellent and I can’t recommend this lovely company enough. I will definitely use them again.”

The Pen Company 5 star review on 7th January 2024

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Posted 11 months ago

“Thank you! Delivered in time and quality product, very happy customer 😊”

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Posted 11 months ago

“Excellent customer service and the order arrived on time as promised.”

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Posted 11 months ago

“Quick delivery - good prices.”

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Posted 11 months ago

“Arrived quickly. Ideal”

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Posted 11 months ago

“This is the third time I have ordered fountain pens (Lamy Safari), cartridge converters, and inks (Diamine) from The Pen Company. I have been very pleased with the quality of the products. Also, the items were dispatched shortly after the orders were placed and arrived without any delay - the orders took about two days to arrive with the Royal Mail 2nd class delivery option.”

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Posted 11 months ago

“Excellent service as usual. Prompt delivery and very helpful member of staff on the phone. Have used the pen company for a number of years now and will continue to do so.”

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Posted 11 months ago

“Pen was delivered next day with inscription as per the order. Fast correct and reasonable price too. Would use again”

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Posted 11 months ago

“Great service and the pen arrived the following day, which i wasn't expecting. It was a present for my son for Christmas and he loves it .”

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Posted 11 months ago

“Quick and efficient”

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Posted 11 months ago

“Competitive pricing, easy ordering and efficient delivery.”

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Posted 11 months ago

“Ordered an item no longer local store bothers to carry for ink for my pen. Item came swiftly and exactly like I need. Just sad that local retailers are deciding to carry many fewer items. No wonder people have to move to 'on-line' purchasing, even as seniors who want to help local merchant”

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Posted 11 months ago

“Quick dispatch and everything satisfactory. Would order again as better than another company who got my order wrong!”

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Posted 11 months ago

“Easy to order and pay, arrived quickly, great product at a fair price- what more could you want?”

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Posted 11 months ago

“Excellent service and great product”

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Posted 11 months ago

“Excellent variety including hard-to-find accessories and refills for older writing instruments. Prompt response to online inquiries and easy shipping options to the US and Canada.”

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Posted 11 months ago

“Good selection of products, speedy delivery”

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Posted 11 months ago

The Pen Company is rated 4.9 based on 8,619 reviews