The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,857 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,857 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 3rd March 2025

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The Pen Company 5 star review on 3rd February 2025

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The Pen Company 5 star review on 25th December 2024

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The Pen Company 5 star review on 7th September 2024

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Anonymous // 01/01/2019

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“Great service with just what I wanted, at a reasonable price, shipping across the Atlantic included. You don't have to use Amazon!”

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Posted 3 weeks ago

“Great price and fast international shipping. The product arrived well packaged. I'd definitely order from them again.”

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Posted 4 weeks ago

“The payment was not authorized by them until three days after paying so I thought my money was gone. Did not give an estimated delivery time and overall not the best but the package was good so i am happy. Thank you.”

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Posted 4 weeks ago

“Brilliant every time”

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Posted 1 month ago

“Ordered two fountain pens.. one arrived with inks.. and the other never arrived despite tracking showing delivery, raised this with Jake, who at first was helpful, then went cold after following his instructions, despite numerous emails after following advice, I never heard anything back from him or the company and am out of pocket for a fountain pen that I had wanted to pass over as gift.. sadly, poor aftercare service and a clear intention of well “it’s not my fault it never arrived - you have paid extra for tracking” pretty poor service overall and I guess to other buyers be vary as I don’t think it was sent and they’ve used the tracking for the item that did arrive!!! I have no way of knowing as this has not been shared.. and all I require was my Pen!!!”

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Posted 1 month ago

“I always use The Pen Company for my favourite pen refills. They are excellent quality, a very good price, ordering is simple and delivery is quick. Perfect.”

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Posted 1 month ago

“It's really a great shopping experience for me.”

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Posted 1 month ago

“I damaged the nib of my Graf von Fabre Castel fountain pen & a replacement was £200 or so. But a nib from the cheaper model fits the pen for £36. Well pleased”

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Posted 1 month ago

“I bought a Kaweco al sport connect from The Pen Company because I saw a lot of positive review about the store on the Internet especially on Reddit. The price and shipping cost was even lower than what offered on Ebay. The pen was shipped on a timely manner and it was very well packed. Overall shopping experience is very satisfying. If I were to buy a pen that is not available in my country I am sure to buy from The Pen Company again.”

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Posted 1 month ago

“The Online Pen Company is a great source for pen refills that are hard to find. I found refills for my Delta Stout pen that I simply could not find anywhere in America. Thanks again”

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Posted 1 month ago

“My two pencils arrived to my Illinois residence in a timely fashion. I appreciate the minimal packaging that still allowed them to remain in perfect condition. Very pleased with them (one was a gift for my daughter).”

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Posted 1 month ago

“Good price and swift delivery.”

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Posted 1 month ago

“⭐️⭐️⭐️⭐️⭐️ Great Prices & Fast International Shipping! I’m in the U.S. and was initially hesitant to order from a UK-based retailer, but The Pen Company exceeded my expectations. ⁜ Better than eBay & Amazon – I compared prices, and The Pen Company was significantly cheaper, even with international shipping. ⁜ Fast & Reliable Shipping – My order arrived quicker than expected, securely packaged. No long delays or customs issues. ⁜ Top-Quality Kaweco Pens – The Brass Kaweco Special Ballpoint & 0.9mm Mechanical Pencil have a solid, premium feel, while the Black Kaweco Special Ballpoint is a sleek, lightweight alternative. ⁜ Smooth Buying Experience – Easy checkout, clear communication, and tracking updates. If you're in the U.S. and debating whether to order from The Pen Company—go for it. They beat the big marketplaces by a mile!”

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Posted 1 month ago

“The pen is for my son’s birthday on Sunday so yet to be tried! However, your service was very prompt. I just love the look of the pen! Was torn between the chrome and the one I chose - great decision! Very happy and sure my son will be very happy with it! Regards Ann Cunnington”

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Posted 1 month ago

“I ordered the incorrect pen case for the size pen I ordered. Customer service contacted me and pointed this out and gave alternative cases that would work. Super pleased with the transaction and attention to detail.”

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Posted 1 month ago

“Thank you for the.diary, I loved it Just what I was looking for. Ps can you inform me when the 2026 diaries are available.”

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Posted 1 month ago

“very pleasant experience. will be a futurecustumer.”

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Posted 1 month ago

“Top quality service from The Pen Company, great communications and obvious professionalism in every aspect of their dealings with me. I'm sure I will be making many more purchases with them in the future, and have recommended them to both my friends and family without reservation.”

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Posted 1 month ago

“Everything is fine”

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Posted 1 month ago

“Excellent service. Would use again and recommend”

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Posted 1 month ago

The Pen Company is rated 4.9 based on 8,857 reviews