The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,617 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 7th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, speedy delivery and beautifully packaged products. I can't wait to place my next order.”

Helpful Report

Posted 2 weeks ago

“Their Customer Service is always impeccable.Items always arrive in good order,communication is excellent & delivery is prompt.One of my favourite stores to buy from.”

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Posted 2 weeks ago

“I opted for 2nd post when ordering, they gave a despatch date but the refills never arrived. And STILL HAVE NEVER ARRIVED to date. I then asked them to send them First Class at no extra charge to me (as i had been waiting 14 days). They desptched them the same day and they arrived the next day.”

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Posted 2 weeks ago

“Very happy with the product, price and service. Ordered and arrived within a couple of weeks from UK to AUS.”

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Posted 2 weeks ago

“Delivery time, packing and service first class, but sorry to say the quality of this year's diary to last year is not as good. The outer cover is not as thick and gives a tendancy to curl giving a sense of chinese cheapness”

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Posted 2 weeks ago

“Great service again”

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Posted 2 weeks ago

“Speedy delivery and clear website.”

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Posted 2 weeks ago

“Excellent service. I mistakenly ordered a diary I didn't want. THE Pen Company said to order the diary I wanted and return diary I didn't want. They immediately refunded me when they received returned diary. All handled quickly and efficiently”

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Posted 2 weeks ago

“An excellent company who I always use for any stationary needs. Everything arrives promptly and in good condition. I once ordered the wrong thing, my fault, and The Pen Company dealt with my error swiftly and efficiently.”

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Posted 2 weeks ago

“I was very happy with the service and communication from The Pen Company after my parcel was unable to be found by the delivery company. I was kept informed of the actions taken to retrieve the parcel and in the end was sent a new pen when the delivwery service failed to find the original parcel. I really appreciated that they kept me informed and asked me if I would prefer to have a replacement or have a refund. The replacement pen arrived without fuss and with a follow up email to check in. It could have been a hassle but they made it easy for me. Thank you.”

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Posted 2 weeks ago

“Very prompt and efficient. Big thanks to Jake who made the extra effort to help me secure the pens in the particular colour I wanted in quick time.”

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Posted 2 weeks ago

“Goods dispatched quickly and well packaged against breakages. Pen Heaven carry a good range of fountain pen inks from various manufacturers and are reasonably priced. A good company to do business with.”

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Posted 3 weeks ago

“Friendly and efficient service with good knowledge of the product”

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Posted 3 weeks ago

“Refills were the right price and arrived promptly. Would definitely use again.”

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Posted 3 weeks ago

“For the second year I have ordered a diary for my husband. Easy to order and very quick delivery.”

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Posted 3 weeks ago

“The pens I ordered arrived very quickly and were perfect. Thank you.”

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Posted 3 weeks ago

“Order arrived on time and in good condition. Ordering from the website was v straightforward.”

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Posted 3 weeks ago

“good efficient service and communication. good price”

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Posted 3 weeks ago

“Everything arrived super quickly. Really happy with the purchase and service.”

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Posted 3 weeks ago

“I've been a client of The Pen Company for nearly a decade and rely on them for most of my pen-related purchases. Over the years, they have filled orders from everything from a Pelikan M1000 to refills for ballpoint pens, not to mention many bottles of Diamine and other inks. Indeed, The Pen Company is my default choice when shopping for pen items and I will continue that practice. They are truly the most satisfying pen merchant available.”

Helpful Report

Posted 3 weeks ago

The Pen Company is rated 4.9 based on 8,617 reviews