The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,842 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,842 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 3rd March 2025

Verified Customer

The Pen Company 5 star review on 3rd February 2025

Verified Customer

The Pen Company 5 star review on 25th December 2024

Anonymous

The Pen Company 5 star review on 7th September 2024

Verified Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am super happy with the Pen Company. Shipping was lightning fast and packaging superb. Dollar for dollar the value one gets from the Pen Company cannot be beat. Thank you for your oustanding products and service!”

Helpful Report

Posted 2 days ago

“Perhaps the best online purchase I have ever made. I found them while searching for a specific product and the sale and delivery were swift and superbly handled. Clear process, ample documentation and excellent packaging and delivery. Kudos !”

Helpful Report

Posted 2 days ago

“I was very impressed by the friendly personal service offered by The Pen Company and I love the pen I purchased - a beautiful Pilot Capless Graphite fountain pen. The fine nib is superb. Very high quality.”

Helpful Report

Posted 3 days ago

“I found the Pen company when searching for a specific make of fountain pen. They had lots of options from inexpensive to more luxury and a good selection of accessories. It was really good to be able to get the pen I wanted at a cheaper price and better selection than a major online store and felt good to support a smaller business. Great service and quick delivery. Thank you.”

Helpful Report

Posted 3 days ago

“I wanted to send a mechanical pencil to a friend as a present. I found exactly the one I wanted, at a good price, and it was delivered quickly and safely. Everything was just as I wanted it to be! Thank you.”

Helpful Report

Posted 3 days ago

“Quick shipping and sell thing that are hard to find elsewhere”

Helpful Report

Posted 3 days ago

“Quick delivery and good value”

Helpful Report

Posted 4 days ago

“After ordering for two weeks but no response, I sent an email to the company asking about my order. But it has been a month now and I still have not received any response from the company.”

Helpful Report

Posted 4 days ago

“Ordered a pen as a birthday gift for my son on 23rd March, with his birthday on the 31st. The company promised 48-hour delivery and stated that payment would only be taken upon shipping. Despite this, the money was taken immediately and then… nothing. I received no updates, no dispatch notice, no communication at all. I chased the order on the 28th after hearing nothing, only to discover that late on Sunday the 30th, the payment had been reversed through my bank — again, with zero explanation or contact from the company. Now I’m left without the gift my son really wanted — a fountain pen he was so excited about — and clearly no prospect of it arriving on time, if ever. This is disgraceful service with unacceptable communication. I won’t be ordering from this company again, and I wouldn’t recommend them to anyone expecting reliability or even basic customer care.”

Helpful Report

Posted 4 days ago

“excellent waterman & lamy refills hope to buy again”

Helpful Report

Posted 4 days ago

“Nice product, good experience.”

Helpful Report

Posted 5 days ago

“Mission accomplished! On their website, they say “we endeavor to offer a first class service” in my case they certainly did. I needed a replacement tip for one of my rollerball Lamy pens from many many years ago. I looked everywhere and could not find it. Then I came upon the pen company. While they did not have the exact color match for the part I needed, they did have the part available in a different color so I ordered it. Because I’m in the US and this is shipped from the UK, I called to check on the order several weeks later. My part was back ordered however in my communication with the company, I mentioned that I wish they had the color I needed to match my pen. I was told they thought they could get it and if they could, they would ship it to me instead of the one I ordered initially. Several weeks later, it arrived in my mailbox. Now I have use of the pen that I had stored in my desk for the last 30+years! I will definitely use their company again should the need arise. Thank you The Pen Company for a job well done!”

Helpful Report

Posted 5 days ago

“Great service and very happy with the notebook. Will definitely use again.”

Helpful Report

Posted 6 days ago

“Everything A1 - very pleased!”

Helpful Report

Posted 1 week ago

“Yes these guys are brilliant! Fantastic selection, great pricing and super quick delivery! Great job!”

Helpful Report

Posted 1 week ago

“Exactly what I was after and cheaper than what I found elsewhere, will definitely use again”

Helpful Report

Posted 1 week ago

“Great service, great communication and fast shipping.”

Helpful Report

Posted 1 week ago

“Very professional company. Thank you”

Helpful Report

Posted 1 week ago

“Fast efficient delivery and products were as described. Thankyou”

Helpful Report

Posted 1 week ago

“Just used one of the new Faber-Castell Grip Neon Textliner pencils in green; also ordered pink and yellow. Had a small stub of an older version of this pencil left from years ago and needed to restock. These pencils are the best for highlighting text, especially on delicate pages; they provide excellent color and smooth action without needing to exert too much pressure. Our order arrived in the US in a timely manner and the prices of the product and delivery were a great bargain. Thanks for terrific service and a superior product!”

Helpful Report

Posted 2 weeks ago

The Pen Company is rated 4.9 based on 8,842 reviews