The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.57

4.6 Rating 3,362 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 3,362 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 27th March 2025

333

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We made a couple of orders from The Panel Company, and the experience was varied. The Good: So the products are great quality, pricing is reasonable, and they deliver. The Bad: Delivery is slow, so when you order don't expect to receive it quickly. Also, we ordered some stuff that we needed to complete our bathroom, but from order to delivery it was at least 5 days, and when we received the delivery the wrong stuff had been sent. This was problematic, as we had a tradesman doing the work, and he'd been waiting on the ordered parts to complete the job, and we didn't have time to wait another 5+ days for the correct items to be delivered. So I had to drive a 110 mile round trip to collect the correct items from the Dartford store, drop them to my builder in Colchester and then drive home to London. Despite the issues, the products are good and we were ultimately happy in the end.”

Helpful Report

Posted 1 week ago

Hi Damien, Thank you for your kind words about our products and for sharing your experience. We sincerely apologise for the missing items in your order and the inconvenience this caused. We appreciate your patience and will ensure your feedback is shared to our Logistics Team. Kind regards, The Panel Company

Posted 1 week ago

“Dud not receive samples in spite of chasing up”

Helpful Report

Posted 1 week ago

Hi Marie, We sincerely apologise for the inconvenience caused. We have resent your samples via first-class postage on 14th March. If the samples do not arrive, we kindly ask that you contact us directly so that we can investigate the matter with the courier. Kind regards, The Panel Company

Posted 1 week ago

“The product is excellent and value for money. The delivery let you down. Panels were left in the communal entry (which could have been stolen) after I had spoken to driver minutes before stating that the flat was upstairs. I myself had to carry the panels up 4 flights of stairs. Not impressed.”

Helpful Report

Posted 1 week ago

Hi, Thank you for your kind words about our product and for taking the time to share your experience with us. We sincerely apologise that the delivery didn’t meet your expectations. For health and safety reasons, our company policy is that our drivers can only leave goods in the foyer entrance on the ground floor when delivering to flats. Kind regards, The Panel Company

Posted 1 week ago

“Placed order 5/3rd and still not delivered to date. Irene.”

Helpful Report

Posted 1 week ago

Hi Irene, We sincerely apologise for the delay with your order due to unforeseen circumstances and are pleased to inform you that it is scheduled for delivery today. Kind regards, The Panel Company

Posted 1 week ago

“i got the wrong pannels deleviery, other than it was okay”

Helpful Report

Posted 2 weeks ago

Hi Hayden, Thank you for your patience! We're so sorry for the mix-up with your order, and we’re happy to hear that our customer service team has been able to help resolve it. If for any reason the issue hasn’t been fully addressed, please don’t hesitate to reach out to us directly at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 2 weeks ago

“Delivery and website all good. I’d say the quality of the panels needs some work, in certain light you can see the corrugated grooves under the panel face, and the top and bottom 20mm of the panels will need cutting off due to an incomplete finish and indentantation from what I assume is the machine cuts. However, you get what you pay for and the boards are cheap compared to other brands.”

Helpful Report

Posted 2 weeks ago

Hi, We're sorry to hear that your order didn't meet your expectations, and appreciate your feedback. Rest assured, we'll be sharing your comments with our Product Manager for immediate review, as we always strive to ensure our customers are completely satisfied with their purchases. Kind regards, The Panel Company

Posted 2 weeks ago

“Not tried the panels yet but hopefully they will be ok, packaging was poor though and open in several areas !!”

Helpful Report

Posted 3 weeks ago

Hi Shaun, Thank you for bringing the condition of the packaging to our attention. We will ensure that your feedback is passed on to the relevant department for immediate review. Kind regards, The Panel Company

Posted 3 weeks ago

“Not much commication. After realising I'd ordered one panel too many contacted them by email asking for them to alter the sale. No response!”

Helpful Report

Posted 3 weeks ago

Hi Alan, We understand that you contacted our customer service team regarding your sample order and kindly ask that you reach out to us directly at 0170 982 8339, where we would be more than happy to assist with any concerns or answer any queries. Kind regards, The Panel Company

Posted 3 weeks ago

“It took a while for the panels I ordered to be dispatched and there wasn't much communication until I emailed to ask for an update. Communication was much better and they were delivered right on time the next day. Unfortunately as my bathroom installers began using the panels, nearly every single one was damaged in some way. There was no damage to the boxes so they must have been damaged before they were packaged. I understand that the panels are cheaper than most places however, I didn't expect that to mean that the items would be sent out in that condition. My bathroom installers did an amazing job with what they had but it was very disappointing.”

Helpful Report

Posted 3 weeks ago

Hi Grace, We sincerely apologise that your panels arrived damaged and for the inconvenience caused. The experience you had, from communication to the delivery of your panels, is not the standard of service we aim to provide to all our customers. Please be assured that your feedback will be passed on to the relevant department for immediate review, and a member of our customer service team will contact you shortly. We appreciate you taking the time to highlight your experience, as this kind of feedback helps us to continually improve our service. Kind regards, The Panel Company

Posted 2 weeks ago

“I ordered 7 Abstract Grey panels but received 8 Brush Grey, which I can't find on the website. I decided to accept the order after giving it some thought. I have now started to fix the panels to the kitchen wall to cover the old tiles. They look quite good, but I think the mat finish of the Abstract Grey would have looked better than the gloss finish of the Brush Grey panels. The joints show up more, due to the reflective surface. Time will tell whether I made the right decision!”

Helpful Report

Posted 3 weeks ago

Hi Alan, We sincerely apologise for the mix-up with your panels. Had we been made aware of the issue, we would have promptly corrected our mistake and delivered the style you originally selected. We hope you continue to be satisfied with your choice, and once again, we apologise for any inconvenience this may have caused. Kind regards, The Panel Company

Posted 3 weeks ago

“Great products but takes almost 2 weeks for delivery”

Helpful Report

Posted 3 weeks ago

Hi Lisa, Thank you for your kind words about our products. Orders made with us can take up to 4-7 working days to dispatch, as we use our own drivers rather than relying on third-party couriers. We appreciate your feedback regarding the delivery times and will be sure to share it with our logistics department. Kind regards, The Panel Company

Posted 3 weeks ago

“I bought cheap 5mm panels so I did not think they would be the best and they weren't. When joining two panels you are left with a slight indentation. The other thing that was disappointing was the trims, they were more for the 8mm panels and therefore not a snug fit. I needed another end cap trim and bought one locally, it was sold as a 5mm trim and fit the panels perfectly. I do not recommend buying 5mm panels from this company but as far as the ordering and shipping it was fine.”

Helpful Report

Posted 1 month ago

Hi Derek, We're sorry to hear that you were disappointed by your order and appreciate the product feedback. While our panels have a tongue-and-groove interlocking system for a seamless finish, some styles may show a slight join where the two panels meet. We will ensure that your feedback is communicated to the relevant department and kindly ask that you contact us directly at info@panelcompany.co.uk if you are not 100% satisfied with your purchase. Kind regards, The Panel Company

Posted 1 month ago

“Delivery is very poor second time I had to drive 50miles to collect myself. I want next day or even the day after that. But they say dispatched in 3-7 days. Have no communication on delivery dates. I love them but sort you delivery out.”

Helpful Report

Posted 1 month ago

Hi Rob, Thank you for sharing your experience with us. The reason for our delivery timeframe is that we use our own drivers rather than relying on third-party couriers. However, we understand that this wait time may be frustrating if you want to receive your items sooner. We appreciate your kind words and continued custom, and we will ensure your feedback is shared to our Logistics Department. Kind regards, The Panel Company

Posted 1 month ago

“Not what we wanted”

Helpful Report

Posted 1 month ago

Hi Andy, Thank you for taking the time to share your experience with ordering samples from us. We hope you’re able to find a suitable alternative and would be more than happy to suggest other options if you contact us directly. Kind regards, The Panel Company

Posted 1 month ago

“Delivery felt a bit slow (took 9 days), £26 including delivery feels quite expensive but the product was as expected.”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to share your experience. We appreciate your patience regarding the delivery and apologise that it did not meet the 4-7 day timeframe. Please be assured that we will pass your feedback on to our Logistics Department. Kind regards, The Panel Company

Posted 1 month ago

“I have recently requested samples from your company which I may use as I liked them. I have no knowledge yet of using them therefore a review would be irrelevant.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your kind words about our samples. You received an email inviting you to review your experience with ordering samples, as we are always striving to improve every aspect of our customers' journeys. KInd regards, The Panel Company

Posted 1 month ago

“The panel looks good but surprised it didn’t come completely wrapped in cardboard protection as we know what delivery drivers are like.”

Helpful Report

Posted 1 month ago

Hi Sean, We’re delighted to hear that you’re happy with your purchase and appreciate your feedback regarding the packaging. Please be assured that we will pass this on to our Logistics department for further review. Kind regards, The Panel Company

Posted 1 month ago

“I purchased the 8mm t&g panels and the quality is quite good apart from one of two panels had some shadowing on them from the core material showing through, but I managed to cut these sections out. The only gripe I have is that the delivery times are so long. The first delivery took 10 days and I under ordered, so had to order some more. I asked if they could help me out with a quicker delivery so that I could finish the job, (even though I was told they deliver most days to my area) but nope, I have to wait 10 days again for delivery. It does state on their website 7 to 10 day delivery, but I thought they would try and help me out! So if you want something quick, it’s 10 days, take it or leave it.”

Helpful Report

Posted 1 month ago

Hi Christopher, Thank you for taking the time to share your experience with us. We sincerely apologise for any inconvenience caused by the delivery waiting time. While we occasionally may be able to accommodate quicker deliveries depending on stock and driver availability, we do advise customers that our standard delivery timeframe is 4-7 working days. This is due to us using our own fleet of drivers rather than relying on third-party couriers, meaning specific routes are planned accordingly. We will ensure that your feedback is passed on to our logistics department for further review. Please be assured that our customer service team is also available should you be less than completely satisfied with your order. Kind regards, The Panel Company

Posted 1 month ago

“Fair pricing and a good product. Would have been 5 stars however they did not honour the 15% off Code advertised on their website because they said it expired on NYE (I placed the order NYD). In the interest of fairness I was prepared to let it slide as no one is likely to be working NYD and instead asked that they honoured the 10% off Code instead. They replied saying that the code didn't apply to the products I purchased. Very poor customer service given I was being polite, and more than reasonable.”

Helpful Report

Posted 1 month ago

Hi Judson, We appreciate your kind words and feedback regarding our products. We apologise for any confusion regarding the discount. The 15% offer was only valid until New Year's Eve, which is why it could not be applied to your order on the 1st of January. Additionally, the 10% discount you mentioned was only applicable to PVC wall panels, trims, and flooring. We completely understand how disappointing this may have been, and regret that your experience with our customer service team did not meet your expectations. Kind regards, The Panel Company

Posted 1 month ago

“I encountered some challenges with the delivery service initially. After a few days of uncertainty, I had the pleasure of speaking with a representative named Millie. She took the initiative to keep me informed throughout the entire process, which I greatly appreciated. Thanks to her efforts, I received my refund promptly. I would like to express my gratitude to Millie for her excellent communication and support. She truly deserves recognition for her outstanding service. Thank you, Millie!”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to share your experience. We appreciate the kind words and feedback about our team member. Kind regards, The Panel Company

Posted 1 month ago

The Panel Company is rated 4.6 based on 3,362 reviews