The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.57

4.6 Rating 3,366 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 3,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 27th March 2025

333

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Upon delivery a panel was damaged, the driver took it back, every other panel was checked, a replacement panel was delivered the next day, all seemed good. Once all the panels were upon the wall and bathroom installed it became noticeable that 1 panel was a slight different colour, obviously not visible when all the panels checked. I emailed the company for them to initially try find every excuse that it was our fault ( it was where they were cut, they must of been in direct sunlight, it was where they were stored) all the excuses that only effected 1 panel out of 8, even trying say they must of been different batches (all had the same batch number which I could prove), They tried to replace the 1 odd panel, no mention of compensation to help pay for the bathroom fitter come back out, in the end all the have done is refunded me for 1 panel 😉 so all the excitement of a new bathroom has now been shadowed by this that we now just have to except, not happy at all”

Helpful Report

Posted 6 days ago

Hi Cheryl, We sincerely apologise that one of your panel arrived damaged and the inconvenience caused. To help us find the best solution, our customer service team may ask questions such as, 'Have you received an odd batch?' or 'Have any of these panels been cut outside?' We offered to replace the panel or, if preferred, provide a full refund for the panel. We understand that you chose the refund option, and we're sorry to hear that this resolution did not match your expectations. If you need any further assistance or would like to speak with us directly, please don't hesitate to contact us. Kind regards, The Panel Company

Posted 3 days ago

“Hi You have several issues of concern. What you have to sell is not necessarily in stock so your computers can't keep up with sales. If you don't have any clearance stock left put a notice up saying so. Don't promise delivery days and ring up the morning before to tell me you don't have any stock. Don't tell me you will deliver on a certain day and then don't deliver on that day. It's quite clear that your systems are a total mess,get reorganised ASAP. Wouldn't order or recommend your company unfortunately.”

Helpful Report

Posted 2 weeks ago

Hi Simon, Thank you for sharing your feedback with us. We're sorry to hear that you were disappointed with your experience. We completely understand how frustrating it can be when products become out of stock due to high demand, and we are committed to restocking panels as quickly as possible. In regards to your delivery experience, we aim to dispatch orders within 4-7 days. However, delays may occur if stock levels are lower than expected, which is why our customer service team reached out with a courtesy call to keep you informed. We truly appreciate your valuable feedback and will ensure it is shared with the relevant teams. Your input plays an important role in helping us continually improve our services. Kind regards, The Panel Company

Posted 2 weeks ago

“Delivery done few days define date and after sevearl email to follow up i could recieve my parcel. The colour was a bit different from photo and since it was too late and regardng shipping cost, there was no time to retun them.”

Helpful Report

Posted 2 weeks ago

Hi Arezoo, We’re sorry to hear that the colour of the slat panels you ordered didn’t meet your expectations. To help avoid any future disappointments, we recommend that customers order samples to view the colours in person before placing an order. If you’re not completely satisfied, you can return your unused product within 30 working days of receiving your order. To find out more about this option please email us directly at info@panelcompany.co.uk Kind regards, The Panel Company

Posted 2 weeks ago

“The design on the boards are really nice BUT both our original order and the replacements have arrived damaged which is causing us delays with fitting and holding our project up. The damage is most likely due to the pathetic packaging. Just a piece of cardboard around them, no crumple zones, no corner protection, no padding. It's ridiculous for such a large and fragile item. Also the Packers must cut the cardboard against the boards as there's score marks on them. Solve the packing issues and they'd be perfect.”

Helpful Report

Posted 3 weeks ago

Hi Natalie, We sincerely apologise for the inconvenience caused by the packaging and completely understand your frustration. Rest assured, we will forward your feedback to the relevant department for immediate review, as we’re committed to continually improving our service. Thank you for bringing this to our attention. Kind regards, The Panel Company

Posted 3 weeks ago

“Very poor quality”

Helpful Report

Posted 3 weeks ago

Hi David, We're sorry to hear that you were disappointed with your order. If you're not completely satisfied with your purchase, please reach out to our customer service team directly. We appreciate your feedback and would welcome any additional details so we can share them with our Product Manager. You can contact us at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 3 weeks ago

“A bit disappointed as the top of the panels was ragged and crinkled”

Helpful Report

Posted 1 month ago

Hi, thanks for your review. This is well below the standard we pride ourselves in reaching. I will have a member of our customer service team reach out to you.

Posted 1 month ago

“Not great I’m afraid. Delivered the wrong panels then I had to do all of the chasing to correct the error. One panel also slightly damaged but no energy to request a replacement. Quality of product overall however is excellent.”

Helpful Report

Posted 1 month ago

Hi Matthew, We sincerely apologise for the damage to your replacement panel and for the inconvenience caused. Our customer service team has emailed you to offer a resolution that we hope will be most convenient for you. Kind regards, The Panel Company

Posted 1 month ago

“Very poor on delivery. I placed order 2 weeks ago. delivery was supposed to be a few days but here I am still waiting. When I chased them they got confused and gave me a delivery date of 2 weeks BEFORE I placed the order. When I queried they have now given me date of next week which will be nearly 3 weeks since I place the order. I hope the panels wil be OK but so far I am not impressed with the service. BUT prices are very cheap so.......”

Helpful Report

Posted 1 month ago

Hi Russel, We sincerely apologise for the delay in your order and any inconvenience caused. We are pleased to see that your order has now been delivered, and appreciate your patience. We will be sharing your feedback with our logistics department for further review. Kind regards, The Panel Company

Posted 1 month ago

“Placed order on the 2nd February and was told 5 to 7n days delivery. Chased my order on the 5th was told it wiold be in today. Now 6 days later rang an was told out of stock However the assistant Manager at the Bristol branch Apologised for delay and promised me she will keep a check on it hopefully to deliver on the 18th Feb . Not impressed !!!”

Helpful Report

Posted 1 month ago

Hi, We sincerely apologise for the delay in your order and any inconvenience caused by stock availability. We are pleased to inform you that your order is scheduled to be delivered on the 18th of February. Please rest assured that your experience will be shared with our Logistics Department for further review, so we can continue to improve our service. Kind regards, The Panel Company

Posted 1 month ago

“Disappointed with the quality to be honest. Also some of the panel was chipped. Wasn’t going to complain, but in getting emails for reviews.”

Helpful Report

Posted 2 months ago

Hi Ian, We sincerely apologise that you were not completely satisfied with your panels. Your feedback is incredibly important to us, and we always aim to improve by seeking input from all of our customers. If you are dissatisfied with your panels, please contact us directly on 01709 828339 or at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 2 months ago

“I don't think you would like my review of the service or the product”

Helpful Report

Posted 2 months ago

“Poor service I ordered about 3weeks ago and u stated on ur website that delivery would b around a week still no idea when I will get it I get it at this time of year but not great service”

Helpful Report

Posted 3 months ago

“Order 4 black oak panels. Only received 2 out of the 4 panels after a delayed delivery. They resent another 2 out and another delayed delivery. May be cause of this time of year and delivery service.”

Helpful Report

Posted 3 months ago

Thank you for bringing this to our attention, I'm sorry to hear about the negative experience you've had with us. As you mentioned in your review, unfortunately due to the combination of Black Friday, Storm Darragh and the festive period our deliveries have been delayed. We do aim to communicate this clearly with customers, but we accept that your experience wasn't good enough and we apologise for the inconvenience caused.

Posted 3 months ago

“Several missed delivery dates and very poor communication, left hand doesnt know what right is doing.”

Helpful Report

Posted 4 months ago

We sincerely apologise that your experience did not meet the high standards of customer service we strive to provide. I will pass on your experience to the relevant departments. The Panel Company

Posted 4 months ago

“Customer service at Bristol were Very nonchalant about the issue I was having trying to get the right batch no for the panels I ordered. I needed two replacements for damaged ones and an extra one. I gave the batch no but was not told the batch no I had was no longer available and as I had already ripped my bathroom out and panel guy had already fitted the shower panels the girl at Bristol said she had found an almost perfect match and would branch transfer Them for me from another branch. They came and were the wrong ones she said there was a mix up with the paperwork said they would definitely be checked and be sent out on the next Thurs came on the Saturday wrong ones and not checked as drivers paperwork said 2 choices customer to choose nearest match!! So not what I expected and now 3 weeks in and still wrong ones. Had 2 panels as goodwill refunded but left with mismatched panels. And customer service telling me oh I do hope you get it sorted !! Not Helpful at all. Why sell the last 6 panels to someone when they have no hope of getting a match for damaged ones which arrived damaged and the fact no other branch had that batch no either is just ridiculous and not good service what so ever. I would have preferred the right panels than a goodwill gesture as have had to hide the mismatch behind some accessories or start all over and rip the whole lot out at my expense.”

Helpful Report

Posted 4 months ago

“Ordered panels nearly 4 ekes go nd still waiting for the bulk of the order to rrive”

Helpful Report

Posted 5 months ago

Hi Philip, Thank you for bringing this to our attention. We sincerely apologise for the delay caused by a stock transfer and fully understand how frustrating this situation can be. We are pleased to inform you that the rest of your order is scheduled for delivery today. Kind regards, The Panel Company

Posted 4 months ago

“Product was exactly what we were after but delivery took 16 days without an update. We had to ask what the hold up was after 10 days.”

Helpful Report

Posted 5 months ago

Hi Bobby, Thank you for taking the time to share your experience with us. We appreciate your feedback and sincerely apologise for the delay and communication, we aim to deliver all orders within 4-7 working days. Kind regards, The Panel Company

Posted 5 months ago

“excellent attending to delivering items, not so good at managing returns. expect customers to arrange returns.”

Helpful Report

Posted 5 months ago

Hi Alan, Thank you for the kind words about our delivery service and taking the time to share your feedback. While we do provide customers with the option to arrange their own returns, we also offer a collection service. Kind regards, The Panel Company

Posted 5 months ago

“My order wasn't sent to the factory so I had to have a alternative which was OK fortunately, then my order was left on the door step 25 minutes before the delivery time which was early morning luckily I live in a decent area or my delivery could have been taken. I also didn't receive a phone call or text I wasn't happy at all. Lucky, I haven't given a 1 star”

Helpful Report

Posted 5 months ago

Hi Scott, Thank you for taking the time to share your experience with us. In situations where no one is present at the delivery address, our driver will call the phone number provided on the order. If they deem it safe, they may leave the goods in order to avoid any delays and the need for a rescheduled delivery which may result in an extended wait. We sincerely apologise for any inconvenience this may have caused and will make sure it is shared with our Logistics Department for further review. Kind regards, The Panel Company

Posted 5 months ago

“The product is good but the delivery system is a shambles. I have ordered 4 times from TPC and our address is 15 min from the depot but they always take the full7 working days and when I have added to an order a day later it takes another day to arrive. Also the corners and edges and trim are cheaper in B&Q.”

Helpful Report

Posted 10 months ago

Hello Charles, Thank you for taking the time to leave your review. We are very sorry to hear that we didn't meet your delivery expectations. We do on occasion need to transfer stock across from other branches and we try to be as honest as possible by advertising that our aim is to dispatch orders within 7-10 working days regardless of location. We also hand deliver on our own fleet to ensure your order is handled correctly. Unfortunately this is not as quick as a courier however, we have complete confidence that your order will be handled with care and will be delivered safely by our own staff. We do appreciate your feedback and we are always looking for ways we can improve our delivery service. We will pass your feedback onto your local branch. Kind regards, The Panel Company.

Posted 10 months ago

The Panel Company is rated 4.6 based on 3,366 reviews