The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.57

4.6 Rating 3,362 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 3,362 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 27th March 2025

333

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn't deliver in time over an hour late and had to go back to work! Redelivery was due to take place today 25th March, hadn't received an updated email so phones to be told, Keith who deals with the other orders failed to email me to say they had changed the time, my daughter has took day off work to wait in to then be told won't be delivered today, no email, no text, no phone call to state otherwise! Poor communication, poor management skills and poor customer service skills. Common courtesy to inform customers. Loss of earnings for both of us, as in zero hour contract ! £290 loss of earnings as couldn't be bothered to inform us!!!! Yeah won't be ordering from you again! Pls send my refund!!!!!!!!”

Helpful Report

Posted 2 days ago

Hi, We apologise for the inconvenience and disappointment caused by the delivery. This is not the standard of service we aim to provide, and we deeply regret that your experience did not meet the high expectations we set for our customers. We send a text message with a time slot the day before delivery, and apologise if this time frame was not met. Our systems show that your refund was processed this morning and will appear in your bank account shortly. Kind regards, The Panel Company

Posted 2 days ago

“The panels were delivered and we couldn’t fit for a month, when we started to install the panels were found to be of a different finish. Due to time constraints we had to install the panels , the customer was happy with the job but not with the vast difference in finish to the panels. Also 1 panel was damaged on the corner when we received them. Please see attached pictures of finish on panels.”

Helpful Report

Posted 5 days ago

“I went to the shop in Dartford. I ordered 20 panels while I was there as that is what they had in stock. Then I needed another 6 which I ordered. 2 weeks went by had no call or anything so I called then was told can't get them and they now only have 16 in stock. Would of been nice to receive some sort of call rather than me chase you. So I have had to go elsewhere.”

Helpful Report

Posted 6 days ago

Hi, We sincerely apologise for being unable to fulfil your order due to stock levels and for the miscommunication. This is not the level of customer service we aim to provide, and we will ensure that your feedback is communicated to the relevant department for immediate review. Kind regards, The Panel Company

Posted 3 days ago

“Waited 2 weeks for delivery considering it’s only 2 hrs up the road and then the wrong panel was delivered.”

Helpful Report

Posted 2 weeks ago

Hi, We sincerely apologise that you received the incorrect panel and for the inconvenience caused. We aim to dispatch all orders within 4-7 working days and sincerely apologise that this timeframe was not met. Please know that we will relay this feedback to the relevant departments for immediate review. Kind regards, The Panel Company

Posted 2 weeks ago

“The trim I got from you, the chrome has come off”

Helpful Report

Posted 2 weeks ago

Hi Kenneth, We sincerely apologise that you received a faulty trim. At your earliest convenience, could you please contact our customer services department so we can arrange a replacement for you at info@panelcompany.co.uk Kind regards, The Panel Company

Posted 2 weeks ago

“They took my order and didn’t have them in stock…..not good.”

Helpful Report

Posted 3 weeks ago

Hi Russ, We sincerely apologise for being unable to fulfill your order due to stock limitations caused by high demand. We understand how frustrating this must have been and will be forwarding your experience to the relevant department for further review and to help prevent similar situations in the future. Kind regards, The Panel Company

Posted 3 weeks ago

“Driver damaged my floor reported company done nothing about it”

Helpful Report

Posted 1 month ago

Hi Irene, We sincerely apologise that this has happened and understand that you have already spoken with our customer service team in London. Following the conversation, you mentioned that you would like to update your partner on the situation before reaching out to us. At your earliest convenience, we kindly request that you contact us directly so we can work together to resolve this matter promptly. Kind regards, The Panel Company

Posted 1 month ago

“Waited over two months for panels ... On delivery i was told they had been in stock for ages .”

Helpful Report

Posted 1 month ago

Hi Ian, We’re sorry to hear you weren’t happy with your experience. After checking your order, we can see it was placed on the 15th of January and delivered on the 5th of February, which falls within our quoted 7-10 working day delivery timeframe. We understand that waiting for an order can be frustrating, and we always aim to provide clear updates along the way. If there was any miscommunication, we sincerely apologise. Please feel free to reach out to our team at info@panelcompany.co.uk if you’d like us to review anything further. The Panel Company

Posted 1 month ago

“This review is based on delivery -I haven't opened box yet as outside house waiting for decorator to install -it's , potentaill dangerous and no room inside to store. There should have been two men rather than one - your man could barely lift the 3 panels and bring them up the drive. I am 72 and a petite woman and couldn't help. He wasn't young either and he was very impatient almost rude with me - the job was too hard for him and you should be lookimg after your staff better. Health and Safety and Welfare at Work springs to mind.”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to share your experience and for bringing this to our attention. We apologise that your experience fell short of the high standards of customer service we strive to deliver. Please be assured that we take this matter seriously and will promptly share your feedback with our Logistics Department for immediate review. Kind regards, The Panel Company

Posted 1 month ago

“Still waiting for my order. Had a call to advise they were being delivered. The guy told me he would meet me outside. I came down he wasn’t there no one to be seen and my emails have been ignored.”

Helpful Report

Posted 1 month ago

Hi, We sincerely apologise for the miscommunication. A member of our customer service team will call you today. Kind regards, The Panel Company

Posted 1 month ago

“Panels arrived in good condition but missing one piece of edging trim of the order. Panels also don't completely pull in together equally on the tongue and grove leaving a slight gap in the middle.”

Helpful Report

Posted 1 month ago

Hi, We sincerely apologise for any inconvenience this may have caused. We kindly ask that you contact our customer service team directly at 01709 828339 or via email at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 1 month ago

“Samples orders came very quickly but when tried to order from the local store they didn’t want to take an order stating that the other branches wanted the stock I wanted Bought exactly same product locally and cheaper”

Helpful Report

Posted 1 month ago

Hi Chris, We sincerely apologise for being unable to fulfil your order during your recent visit to our store. Unfortunately, the slat panels you wanted had been sold and allocated to our other branches to fulfil customer orders. We completely understand that you may not have wanted to wait for a restock, especially after taking the time to visit us, and we apologise for the inconvenience this may have caused. Kind regards, The Panel Company

Posted 1 month ago

“Well it's interesting being asked to write a review when I haven't received my goods. I ordered 2 packs of wall panels on 28th January and today 4th February I still haven't received them. Interestingly I emailec DIY panelling just today to ask where they were and received a review request on return. So here it is!!!”

Helpful Report

Posted 1 month ago

Hi Joni, Thank you for bringing this to our attention. You received an automated email requesting a review of the samples that were marked as delivered on 23rd January. If you have experienced any issues with your order, please do not hesitate to contact us directly so that we can resolve this for you. You can reach us on 01709 828339 or via email at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 1 month ago

“the picture of your product on line is mis leading”

Helpful Report

Posted 1 month ago

Hi Lilchand, We're sorry to hear that you were disappointed by your order. If you have any specific questions or concerns, please don't hesitate to reach out to us via email at info@panelcompany.co.uk. We welcome any further feedback and would love the opportunity to address any issues or make things right for you. Kind regards, The Panel Company

Posted 1 month ago

“Panels ordered were completely wrong colour to what was advertised online. I wanted white panels and was delivered dark grey.”

The Panel Company 1 star review on 28th January 2025

Helpful Report

Posted 1 month ago

We’re sorry to hear that you’re unhappy with your order. I’ve passed this on to our customer service team. If you need any further help in the meantime, please feel free to reach out to us at.

Posted 1 month ago

“Not happy, still have not received our panels which are required urgently.”

Helpful Report

Posted 2 months ago

Hi Kerrie, We sincerely apologise for the delay and any inconvenience caused. After reviewing our system, we can confirm that your panels were delivered this morning. We hope everything is now to your satisfaction, but if you have any further questions or concerns, please don’t hesitate to get in touch with us on 01709 828339. Kind regards, The Panel Company

Posted 2 months ago

“Terrible experience, they assigned my online order to a branch that didn’t have stock of the item I had ordered, I waited for an internal stock transfer, then delivery arrived, one panel was different to the rest, told customer services, waited for another internal stock transfer, delivery to me, delivered the wrong replacement item, told customer services again, no response, I followed up again, no response, eventually 3 weeks later a panel arrives at my house, no communication, no apology, 2 months later I can start the job. I think I’ll be avoiding in the future”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback, and please accept our sincerest apologies for your experience. While we generally keep large quantities of stock at each branch, high demand for the panel you ordered at our London distribution centre meant a stock transfer was necessary, and we fell short in keeping you informed. Sending the wrong panel and the subsequent delay in resolving this was unacceptable, and we deeply regret the inconvenience caused. Relevant managers and our operations team will investigate this to ensure it doesn’t happen again. We appreciate your patience and are committed to improving. If we can assist further, please feel free to contact us directly on 01709 828339. Kind regards, The Panel Company

Posted 2 months ago

“The product is ok, but the items were delivered way later than what they were supposed to”

Helpful Report

Posted 2 months ago

Hi Jaime, Thank you for bringing this to our attention. We sincerely apologise for the delay and any inconvenience caused. Your order should have arrived within 4-7 working days, and we regret that this was not the case. Please be assured that we will share your experience with our Logistics Department for further review. Kind regards, The Panel Company

Posted 2 months ago

“Delivered the wrong items. Made me wait a week for collection. Staff argued saying drivers don't want to divert off their route to do 1 job 200 miles away. Then he argued again saying drivers have to stick to the route planned. No thought for people expecting collection returns and new delivery around work commitments. Rude staff from Dorking office. After lots of e mails, arguments and demands , I got the 2 panels collected from my front lawn as the driver was 2 hours later than scheduled. Rubbish service. Had my refund. Had a random apology from an assistant manager. Not good enough. Won't recommend or shop here again.”

Helpful Report

Posted 2 months ago

Hi, We sincerely apologise for the mix-up with your order and for the inconvenience caused. We understand that your experience did not meet the high standards of customer service we aim to provide, and for that, we are truly sorry. As we operate our own delivery vans, rather than relying on a third-party courier, our drivers' routes are pre-planned. While we always try to accommodate our customers by providing time slots, we apologise for any inconvenience caused during the collection process. Your feedback is important, and we will ensure your feedback and experience is shared with our Logistics Department for further review. Kind regards, The Panel Company

Posted 2 months ago

“Don’t deliver in the time frame they say they will. Also said on website if we do collection it will be ready within 2-4 days but it’s been nearly 2 weeks and still not ready to collect. Won’t be ordering from here again”

Helpful Report

Posted 2 months ago

Hi Khadija, We sincerely apologise for any inconvenience caused and have sent you an email to confirm the pickup of your order. Kind regards, The Panel Company

Posted 2 months ago

The Panel Company is rated 4.6 based on 3,362 reviews