The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.58

4.6 Rating 2,974 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 2,974 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

Write Your review

Tell us how The Panel Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Panel Company 5 star review on 30th January 2025

262

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good service, including helping to amend my order prior to dispatch. Very good delivery”

Helpful Report

Posted 1 year ago

Hi Malcolm, Thank you for the kind words and taking the time to leave us a 5-star review! Kind regards, The Panel Company

Posted 1 year ago

“In the last three years I have had to paint my bathroom ceiling three times because of continual peeling and mold growth. This is in spite of proper preparation and using good quality dulux paint. I was thinking about paneling for a while and did a lot of research looking for an appropriate product. After getting a sample from The Panel Company I decided to go ahead with this pvc product although I was still dubious about the whole thing. I need not have worried because as well as being a breeze to install it looks incredibly smart and you would never know it’s made of pvc. I am not aware of any other company that provides this large range of colors and finishes. Thanks so much for the advice they gave me and the whole process of ordering and delivery was efficient and customer focused. I would highly recommend this company and their products.”

Helpful Report

Posted 1 year ago

Hi Bradley, Thank you for the kind words about our customer service team and sharing your experience. We're thrilled that you decided to try our company and give panels a go. Please do not hesitate to contact us in the future if you need any more advice. Kind regards, The Panel Company

Posted 1 year ago

“Help& advice brilliant. From ordering to delivery kept informed”

Helpful Report

Posted 1 year ago

Hi, Thank you for the kind words and sharing your experience. Kind regards, The Panel Company

Posted 1 year ago

“Good product, delivered quickly. Great service when I realised I'd made an error ordering.”

Helpful Report

Posted 1 year ago

Hi, Thank you for the kind words and taking the time to leave us a 5-star review. We're thrilled that you had good experiences with delivery and our customer service team. Kind regards, The Panel Company

Posted 1 year ago

“I would recommend travelling to a showroom even if a fair old journey. The staff at Rotherham were very helpful, full sheet samples could be viewed on the walls. In the end I chose a completely different product to that which I went to see. I wanted gloss but picked Matt as there was less tramlining visible. Lines were more apparent on say white gloss, inherent in the production process and not a problem unless you wan to avoid them; certain lights accentuate the lines. I picked beige concrete in the end and none show. A quality product, well packed, quick delivery, very easy to work with. I bought the metal trims mainly because my wall aren’t straight and I found the rigid trim easy to fix to line. If your budget will stretch then I’d recommend All in all v happy”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your experience visiting our Rotherham branch. We're thrilled that you love your new panels! Thank you for the kind words. Kind regards, The Panel Company

Posted 1 year ago

“Great service and delivery person was very helpful.”

Helpful Report

Posted 1 year ago

Hi Steve, Thank you for the kind words and leaving us a 5-star review! Kind regards, The Panel Company

Posted 1 year ago

“Arrived early than I expected it to come and I was kept well inform through our the process. Brilliant company 10 out of 10.”

Helpful Report

Posted 1 year ago

Hi Darren, Thank you for giving us a 5-star review and sharing your experience with our delivery process. Kind regards, The Panel Company

Posted 1 year ago

“Good product Speedy delivery Will use again Thankyou”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a 5-star review! Please do not hesitate to contact us in the future if you need any help. Kind regards, The Panel Company

Posted 1 year ago

“Very professional service and prompt delivery. Very pleasant delivery driver will recommend”

Helpful Report

Posted 1 year ago

Hi Mr Jones, Thank you for the kind words about our delivery driver and giving us a 5-star review. Kind regards, The Panel Company

Posted 1 year ago

“First class service. Thank you”

Helpful Report

Posted 1 year ago

Hi Brian, Thank you for taking the time to leave us a 5-star review! Kind regards, The Panel Company

Posted 1 year ago

“The panels are superb. But the lack of notice on delivery was annoying. There's no point sending a message after your offices have closed telling me that the panels will be delivered the next day! This has happened twice and I've had to desperately move my calendar about to accommodate you. More notice would be appreciated. Thanks.”

Helpful Report

Posted 1 year ago

Hi, We're thrilled that you love your new panels! Thank you for sharing your experience with delivery so we can take this feedback onboard. The reason we give 24 hours notice is because our fleet of drivers are allocated specific routes the day before and we like to give customers the most accurate updates. However, we do appreciate that this can be inconvenient. Kind regards, The Panel Company

Posted 1 year ago

“Looks nice easy to fit”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a 5-star review! Kind regards, The Panel Company

Posted 1 year ago

“Where to start so took 15 days to finally arrive it was the lies they told us i rang email or message again so they said my panels was coming Friday the the 12th rang they said damaged ok they was going to Bristol to get more will deliver Monday no delivery sent fb message for them to say they had pm no still waiting emailed then for them to say branch was ringing me still waiting finally hubby phoned and then they said they coming from London 😂finally got today but they really didn’t want to deliver them please bare in mind my husband took a week of work to complete the bathroom had no compensation now he will have to do on a weekend panels lovely but could have got else where even my orders came quicker from china than Huddersfield which is 40mins down the motorway Question below emailed telephone messages”

Helpful Report

Posted 1 year ago

Hi Dawn, Thank you for bringing this to our attention. We sincerely apologise that you were dissapointed by the customer service you recieved and will take this feedback onboard. Kind regards, The Panel Company

Posted 1 year ago

“Haven't fitted yet but customer service was very good, rhey held my order whilst i changed it (same lady dealt with me) delivery notice and delivery guy was friendly....hope product goea up well”

Helpful Report

Posted 1 year ago

Hi Elaine, Thank you for the kind words about our customer service team and delivery driver. We're thrilled that you had a good experience with us! Kind regards, The Panel Company

Posted 1 year ago

“It cost me £147 to clad a 6ft wall with a 4ftsq window. Some of the cost was window trim which is ver poor quality and I eould say, not fit for purpose. I say this as I've previously used widow trim for tiles which is such a robust product. I accidentally caught the trim whist fitting the sill and it just buckled, it has no strength. If you're asking me if I'd buy it again, it would be no. Although I hope my wall is now more insulated and that was my goal. Also, the front finish is paper thin znd will damage easily. I am sorry to leave this less than positive response but ig was my experience.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review. I am sorry that the product did not meet your expectations. A PVC external corner is robust but it does have its limitations especially if an exposed corner is caught. For a window trim or any high traffic area where the external corner will be exposed to pressure or activity I would recommend an aluminium trim. Regards Panel Company | Customer Services

Posted 1 year ago

“Excellent product, excellent company, excellent delivery service.”

Helpful Report

Posted 1 year ago

Hi Mrs Hathaway, Thank you for the kind words and sharing your experience. Kind regards, The Panel Company

Posted 1 year ago

“The delivery person was very helpful. Our purchase was very well packaged. The variety of displays in the Tardis showroom, was amazing. The counter staff were also very helpful. I placed a scale drawing on the counter, my order was sorted in minutes.”

Helpful Report

Posted 1 year ago

Hi, Thank you for the kind words about our delivery driver and showroom team. We're thrilled that you had a good experience with us and hope to see you again in the future! Have a lovely day, Kind regards, The Panel Company

Posted 1 year ago

“Good price on quality product , very quick delivery Top marks 👍”

Helpful Report

Posted 1 year ago

Hi Rod, Thank you for taking the time to leave us a 5-star review! We're thrilled that you're happy with your experience and purchase. Kind regards, The Panel Company

Posted 1 year ago

“They don't respond to emails. Totally ignored my requests even after mentioning twice that I no longer needed the product as it wasn't delivered on time and I had bought another because I needed to finish doing my wall at a specific timeline”

Helpful Report

Posted 1 year ago

Good morning Priscilla, We sincerely apologise that we did not meet your expectations and will look into this further. We will get back to you as soon as possible and thank you for your patience. Kind regards, The Panel Company

Posted 1 year ago

Hi Priscilla, Thank you for your patience while we looked into this further. We sincerely apologise for the miscommunication when you requested for your order to be cancelled. The reason for the delay was due to an unforeseen technical issue with emails bouncing back from certain email addresses at the time. We understand how frustrating this would have been and sincerely apologise. Kind regards, The Panel Company

Posted 1 year ago

“The Panel Company offer a fast efficient service. Delivered products promptly and kept in touch during transit with SMS updates and a final call before delivery. Great products and easy to work with. Thoroughly recommend them from start to finish”

Helpful Report

Posted 1 year ago

Hi Gary, Thank you for the 5-star review and sharing your experience using The Panel Company. We appreciate the feedback and receiving such kind words about our delivery service and products. Kind regards, The Panel Company

Posted 1 year ago

The Panel Company is rated 4.6 based on 2,974 reviews