The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.58

4.6 Rating 2,932 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 2,932 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 1 star review on 28th January 2025

250

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality and simple to assemble”

Helpful Report

Posted 7 months ago

Hi, Thank you for the feedback and giving your experience 5-stars! Kind regards, The Panel Company

Posted 7 months ago

“Excellent service could not find a better price happy customer”

Helpful Report

Posted 7 months ago

Hi, Thank you for taking the time to review your experience! We appreciate the feedback! Kind regards, The Panel Company

Posted 7 months ago

“Excellent product! Extremely pleased with the paneling. Great communication keeping in touch via email to let me know exactly when to expect delivery. Reasonably priced, would definitely recommend.”

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Posted 7 months ago

Hi Dawn, Thank you for the kind words and taking the time to give your experience 5-stars! Kind regards, The Panel Company

Posted 7 months ago

“Panels now on the wall only issue I had when they came to use the joining strips one was flat and the rest rounded”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave your review. We are so sorry to hear that there was an issue with one of the joining strips. Our customer satisfaction is of high importance to us and we will be more than happy to exchange the trims for you. Please contact our customer services on 01709 828339 and our customer service team will be able to assist. Kind regards, The Panel Company.

Posted 7 months ago

“Excellent service, quick delivery, very happy with the wall panels”

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Posted 7 months ago

Hi, Thank you for the kind words and 5-star review! Kind regards, The Panel Company

Posted 7 months ago

“I have only just finished installing the white sparkle board into our en-suite. Very happy with the product, very easy to cut and even easier to install. Don’t hesitate to purchase this product.”

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Posted 7 months ago

Hi Alan, Thank you for the 5-star review and taking the time to review your shower panels! Kind regards, The Panel Company

Posted 7 months ago

“Great customer service - knowledgeable about product. Great price”

Helpful Report

Posted 7 months ago

Hi, Thank you for the kind words and 5-star review! Kind regards, The Panel Company

Posted 7 months ago

“I ordered x3 shower panels from The Panel Company. They arrived, well packaged and dropped off by their own team. The panels look even better in real life than on the photos. They are stronger than they look yet I was pleasantly surprised at how effortless they were to cut to size with a normal handsaw. I had to order some extra sealant but upon arrival the delivery driver was embarrassed to tell me that the warehouse had only sent two tubes as opposed to three as ordered. He told me that he would get on the phone to get it sorted out. I had only just closed the door and sat down when a manager from the panel company phoned me to apologise. I advised him that not only had two been sent, but they had sent clear as opposed to white. He didn’t quibble for a second. Instant refund for the full amount, told I could keep x2 sealant. True to his work the refund invoice was sent through immediately. In short, panels excellent. Slight issue with some sealant which highlighted some excellent customer service. I will absolutely be using The Panel Company for my next project.”

Helpful Report

Posted 7 months ago

Hi Steve, Thank you for the kind words and taking the time to share your experience. We appreciate the feedback and your patience. See you soon for your next project! Kind regards, The Panel Company

Posted 7 months ago

“Price is cheaper than others, delivery was on time and delivered inside into the room I need the panels🤩”

Helpful Report

Posted 7 months ago

Hi Mr Singh, Thank you for the kind words and taking the time to share your experience! Kind regards, The Panel Company

Posted 7 months ago

“So refreshing to find a helpful, cheery, accommodating customer service at a company we had not used before. Dee confirmed my calculations, sorted the order, advised the correct trims even when I changed my mind to half/half (as per photos) - we will use the excess wall panels for our wc! The panels are so easy to clean, reflect the light (we used white shower panels, white top wall panels and subtle grey bottom wall panels) and easy to cut and apply. Quite an inspiration to be able to apply over our old tiles and such a time saver! I have already passed our samples on to builder friends and highly recommend The Panel Company for their products and excellent customer service - thank you all, especially Dee!”

The Panel Company 5 star review on 5th June 2024

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Posted 7 months ago

Hi Sally, Thank you for taking the time to share images of your new bathroom. It looks brilliant! We appreciate the feedback and can't thank you enough for recommending us to others. Kind regards, The Panel Company

Posted 7 months ago

“I recently covered my kitchen, hall and bathroom with the 5mm gloss ceiling cladding.. I found the price reasonable, the product was delivered before I expected it and in good condition.. I will buy again when it's time to do more ceiling work..”

Helpful Report

Posted 7 months ago

Hi Shane, Thank you for taking the time to review your experience and product! We appreciate the feedback! Kind regards, The Panel Company

Posted 7 months ago

“Fantastic product well packaged very easy to use would highly recomend”

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Posted 7 months ago

Hi, Thank you for giving your experience 5-stars and taking the time to leave a review! Kind regards, The Panel Company

Posted 7 months ago

“This is the first time I have used this company. I will definitely be using them again in the future. Delivery was as agreed. The staff at the Huddersfield branch were really helpful especially Dave and Siobhan . Thank you again. 😊 RM - from Sowerby Bridge”

Helpful Report

Posted 7 months ago

Hi, Thank you for the kind words and taking the time to share your experience! We appreciate the feedback! Kind regards, The Panel Company

Posted 7 months ago

“DON'T ORDER FORM THESE CLOWNS ! The website says in stock, I ordered they took the money then said sorry out of stock, we will let you know when we have them in stock again. They haven't suggested a date or a time scale. Useless staff at London branch rude and unhelpful.”

Helpful Report

Posted 7 months ago

Good Morning, I sincerely apologise for the customer service received, this is not representative of the standards we strive for and we will speak to the depot involved to better understand the issue. In this instance, the product you ordered was in stock but required a transfer from our central warehouse. This is a rare occurrence and should have been communicated to you promptly. Regards Panel Company Customer Services

Posted 7 months ago

“I have used the company many times, I have always found the products to be exactly as described and good quality. I have always placed my orders verbally over the phone. The staff I have dealt with have been exceptionally helpful, and professional.”

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Posted 8 months ago

Hi Mr Myerscough, Thank you for the kind words about our customer service team and taking the time to share your experience. We appreciate the feedback! Kind regards, The Panel Company

Posted 8 months ago

“Service 10/10. Delivery 10/10. Ordering on line 10/10. My experience was brill , the panels are great what a difference to the living room,hallway and downstairs toilet. We recommend to anybody thinking about having them. Could be a little more off the price.”

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Posted 8 months ago

Hi, Thank you for giving your experience 5-stars! We appreciate the feedback! Kind regards, The Panel Company

Posted 8 months ago

“Great service good product delivered on time plus good price thanks to everyone”

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Posted 8 months ago

Hi David, Thank you for giving your experience 5-stars! We appreciate the feedback! Kind regards, The Panel Company

Posted 8 months ago

“Amazing result in matter of minutes ,they transform your room , very sturdy and easy to install , love the end result .”

The Panel Company 5 star review on 27th May 2024

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Posted 8 months ago

Hi Andy, Thank you for taking the time to review your experience and sharing an image of your new panels with us! We appreciate the feedback! Kind regards, The Panel Company

Posted 8 months ago

“The product is good but the delivery system is a shambles. I have ordered 4 times from TPC and our address is 15 min from the depot but they always take the full7 working days and when I have added to an order a day later it takes another day to arrive. Also the corners and edges and trim are cheaper in B&Q.”

Helpful Report

Posted 8 months ago

Hello Charles, Thank you for taking the time to leave your review. We are very sorry to hear that we didn't meet your delivery expectations. We do on occasion need to transfer stock across from other branches and we try to be as honest as possible by advertising that our aim is to dispatch orders within 7-10 working days regardless of location. We also hand deliver on our own fleet to ensure your order is handled correctly. Unfortunately this is not as quick as a courier however, we have complete confidence that your order will be handled with care and will be delivered safely by our own staff. We do appreciate your feedback and we are always looking for ways we can improve our delivery service. We will pass your feedback onto your local branch. Kind regards, The Panel Company.

Posted 8 months ago

“On this occasion things haven't gone too well, I had to progress my order due to a lack of communication, delivery time changed from dinner time just before the delivery was due to late pm, I had plumber over to remove the loo for my flooring to be fitted but obviously he couldn't wait any longer, and yes he charged me, other deliveries have been great to be honest but this one certainly cost me.”

Helpful Report

Posted 8 months ago

Hello Carl, Thank you for taking the time to leave your review. We are so sorry to hear that your delivery was later than the original estimated time of arrival. Rest assured this is an unusual occurrence and we will pass your feedback onto the branch that handled your delivery to investigate this further. Kind regards, The Panel Company.

Posted 8 months ago

The Panel Company is rated 4.6 based on 2,932 reviews