The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.58

4.6 Rating 2,964 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 2,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 30th January 2025

262

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication. Great price and good delivery.”

Helpful Report

Posted 10 months ago

Hi, Thank you for taking the time to review your experience with us! Kind regards, The Panel Company

Posted 9 months ago

“Top quality panels, really easy to work with, no problems with cutting out rectangles for sockets. Got them delivered within 3 days, had small problem which has been quickly resolved by customer service. Would definitely recommend and I'm going to buy a few panels more in the near future. Love them”

The Panel Company 5 star review on 30th March 2024

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Posted 10 months ago

Hi Karol, Thank you for taking the time to share your photo with us. Your acoustic feature wall looks fantastic! We really appreciate your five-star review and look forward to serving you again in the future. Kind regards, The Panel Company

Posted 9 months ago

“Order placed 30/1/2024, eight days later no contact regarding delivery date so as advised I contacted Bristol. They called back within the hour to advise that delivery is direct from the manufacturer, and I was given a delivery date for a further eight days later 16/02/2024. I replied and asked why, if a delivery date could be arranged with the manufacturer within an hour, why was it not done straight away when I placed the order, instead of keeping me waiting for eight days, and then me having to chase it up. Delivery was made on that day, but as I had already suspected, not by someone from the manufacturer, but by a panel company driver. I emailed a complaint and received a response stating that this would be passed up the line to higher management who would investigate and either call or email their response. As of todays date 29/03/2024 I have heard nothing I assume that their investigation is being done so methodical and in depth that it is taking this long ?, or could it be that they have washed their hands of it ?? Won't hold my breath for a response anytime soon. Disgraceful customer service.”

Helpful Report

Posted 10 months ago

Hi Doug, Thank you once again for reaching out to us. We are unsure why you have not received our response to the investigation. We will be emailing you directly with a view to resolving the issue in hand. Kind regards James

Posted 10 months ago

“Quick and easy to use.”

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Posted 10 months ago

Hi Mr Grand, Thank you for giving us five stars! We really appreciate your feedback. Kind regards, The Panel Company

Posted 9 months ago

“Great customer service had an issue with a damaged panel and The Panel company delivered another free of charge. Fantastic delivery to Aberdeenshire also, and very well priced panels. I would recommend them to anyone.”

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Posted 10 months ago

Hello Andy, Thank you for taking the time to leave your five-star review. We are so pleased to hear that your damaged panel was replaced quickly. We truly appreciate your kind words about our company! Kind regards, The Panel Company

Posted 9 months ago

“Called with a short notice request for 4 panels Ordered on the Wednesday and were delivered on the Friday morning I can't thank them enough for all there help Brilliant customer service Wish other companies were as good as this”

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Posted 10 months ago

Hi Terry, Thank you for the kind words and taking the time to share your experience. We appreciate the feedback! Kind regards, The Panel Company

Posted 10 months ago

“Good product and good people to deal with”

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Posted 10 months ago

Hi, Thank you for the kind words and taking the time to review your experience with us! Kind regards, The Panel Company

Posted 10 months ago

“Delivery was on time, none of the plastic panels was broken. I used them on the shower room selling. Before I was having problems when get rid of mould paint was peeling of.”

The Panel Company 5 star review on 28th March 2024

Helpful Report

Posted 10 months ago

Hi Vilius, Thank you for taking the time to leave us a 5-star review and for sharing an image of your purchase with us! Kind regards, The Panel Company

Posted 10 months ago

“Excellent in every way. They supplied samples for me to choose from, then the panels I decided on were delivered by their own driver ( NOT some delivery firm) who took time and care with the panels which were all individually boxed. I great company and one I highly recommend. 5 out of 5 stars.”

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Posted 10 months ago

Hi Mike, Thank you for the kind words about our driver and taking the time to share your experience. Kind regards, The Panel Company

Posted 10 months ago

“First the good. Quality good. Price good. Looks well in the bathroom. Customer service initially was very good from order to delivery. Order arrived in timely manner. Packaging intact. Delivery driver excellent, very pleasant. Not so good. Having been told any over order could be returned in original undamaged packaging, I attempted to return a selection of aluminium trims (£140 worth) still in their plastic wrappers to be informed refund wasn’t possible as the “30day period” had expired. First I’d heard of this. I declined the offer to hand them back without refund, no doubt to be resold. Shame as I would have used this company again. No point trying to return the spare panel (£60 worth).”

Helpful Report

Posted 10 months ago

Hello, Thank you for taking the time to leave your review. We are pleased to hear that your order arrived quickly and thank you for the kind words about our delivery driver. We just wanted to clarify in regards to our returns policy (this is detailed on our website) - We are happy to offer a full refund on any unused items within 30 days of receiving your order. We are very sorry on this occasion we were unable to accept the items due to the substantial time between the order and the return request. We do appreciate your feedback and please don't hesitate to contact us if you need any further assistance. Kind regards, The Panel Company

Posted 10 months ago

“Fantastic company. Panels were competitively priced with a huge selection of styles. When they arrived I was very pleased with the quality. They went out of their way to help me get my order quickly, arrived next day early morning. Would only use this company for any panelling I need!”

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Posted 10 months ago

Hi, Thank you for the kind words and taking the time to leave us a 5-star review! Kind regards, The Panel Company

Posted 10 months ago

“I was very clueless when it came to ordering panels for my bathroom so i called the Bristol branch and spoke to Gaz who was so very helpful and informative. He also advised me when i could expect my delivery and true to his word they arrived on time. i couldn't be more happy with the panels and the transformation of my bathroom. i will definitely recommend the Panel Company. Thanks again Gaz for all your help and amazing customer service.👍”

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Posted 10 months ago

Hi, Thank you for taking the time to leave such a thoughtful review about our team member and service! We appreciate the feedback. Kind regards, The Panel Company

Posted 10 months ago

“Very happy with the service provided from order to delivery.”

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Posted 10 months ago

Hi Chris, Thank you for taking the time to rate your experience with us! We appreciate the feedback. Kind regards, The Panel Company

Posted 10 months ago

“This is the second time I have ordered and each time staff have been very helpful and efficient. Quality and variety of designs is very good. I would recommend this company to anyone.”

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Posted 10 months ago

Hi, Thank you for the kind words about our customer service team and taking the time to share your experience. Kind regards, The Panel Company

Posted 10 months ago

“Excellent in every way. They ssupplied me with samples so I could choose the correct panel for our bathroom. My panels arrived within no time ,delivered by their own driver who carried them all around to the rear of my bungalow for md. Each panel was individually boxed. All at prices that were better than anywhere else I could find. Do not hesitate to buy from this company. 5 stars all round.”

Helpful Report

Posted 10 months ago

Hi Mike, Thank you for the kind words about our service and delivery driver. We appreciate you taking the time to share your experience and for giving us a 5 star review! Kind regards, The Panel Company

Posted 10 months ago

“Great service, quicker than stated delivery FREE! Good quality thick panels. Will be buying from these again !”

Helpful Report

Posted 10 months ago

Hi, Thank you for giving your experience 5 stars! We appreciate the feedback. Kind regards, The Panel Company

Posted 10 months ago

“Unreliable Unreliable, bad communication, no order tracking. You get a text message to say order being delivered, then on the day they message you to say delivery cancelled due to "unforeseen circumstances". Called up customer service, get told driver is sick. I tell them ok this order is important and it's 175 mile journey for me, want to make sure this doesn't happen tomorrow for when it's rescheduled and they have a different driver. Customer service say that it would be unbelievable coincidence if there was another delay. Next day comes..... another text message... "Due to unforeseen circumstances....." Well now they're just taking the **** Called them up and told van has broken down. They've got some cowboys working in logistics. Cancelled the order after they said they'd definitely deliver it next day. Can't trust them to deliver, imagine if you have an issue with the product what a hassle it will be to get it rectified. Their Logistics manager isn't brightest spark either. Absolutely pathetic.”

Helpful Report

Posted 10 months ago

Hello, Thank you for taking the time to leave your feedback and for bringing this to our attention. Firstly, please accept our sincere apologies for the unsatisfactory experience with us. Having a cancelled delivery is a very uncommon instance and we are so sorry to hear this happened more than once. We will be investigating this further with the branch concerned to prevent this from happening in the future. We will arrange for our customer service team to contact you directly. Kind regards, The Panel Company

Posted 10 months ago

“Looked at this panelling first in b&q , then we found this company online for the same price. When it arrived straight away, you could tell just by the weight of the boxes it was better quality. This was confirmed once we opened it up. It's easy to fit, and the finish is fantastic. So pleased with the effect of the wall. Definitely a statement piece 👏”

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Posted 10 months ago

Hi, Thank you choosing The Panel Company and taking the time to share your experience. We appreciate the feedback! Kind regards, The Panel Company

Posted 10 months ago

“Excellent service,fast delivery and top quality panels .very pleased ,would definitely recommend.”

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Posted 10 months ago

Hi, Thank you for taking the time to leave us a 5-star review and sharing your experience! Kind regards, The Panel Company

Posted 10 months ago

“Item was received quickly and great care taken when removing from the van. The driver was very helpful and friendly”

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Posted 10 months ago

Hi, Thank you for the kind words about our driver and taking the time to share this feedback! We use our own fleet of drivers rather than relying on a third-party courier to give customers a personable experience. Kind regards, The Panel Company

Posted 10 months ago

The Panel Company is rated 4.6 based on 2,964 reviews