The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.57

4.6 Rating 3,379 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 3,379 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 27th March 2025

333

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fair pricing and a good product. Would have been 5 stars however they did not honour the 15% off Code advertised on their website because they said it expired on NYE (I placed the order NYD). In the interest of fairness I was prepared to let it slide as no one is likely to be working NYD and instead asked that they honoured the 10% off Code instead. They replied saying that the code didn't apply to the products I purchased. Very poor customer service given I was being polite, and more than reasonable.”

Helpful Report

Posted 1 month ago

Hi Judson, We appreciate your kind words and feedback regarding our products. We apologise for any confusion regarding the discount. The 15% offer was only valid until New Year's Eve, which is why it could not be applied to your order on the 1st of January. Additionally, the 10% discount you mentioned was only applicable to PVC wall panels, trims, and flooring. We completely understand how disappointing this may have been, and regret that your experience with our customer service team did not meet your expectations. Kind regards, The Panel Company

Posted 1 month ago

“I encountered some challenges with the delivery service initially. After a few days of uncertainty, I had the pleasure of speaking with a representative named Millie. She took the initiative to keep me informed throughout the entire process, which I greatly appreciated. Thanks to her efforts, I received my refund promptly. I would like to express my gratitude to Millie for her excellent communication and support. She truly deserves recognition for her outstanding service. Thank you, Millie!”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to share your experience. We appreciate the kind words and feedback about our team member. Kind regards, The Panel Company

Posted 1 month ago

“Refused to back goods as was over 1 month although item I ordered was incorrect”

Helpful Report

Posted 1 month ago

“I liked the idea, but it's like sawing cardboard when adjustments are needed to make them fit. The delivery of them was good as I was kept informed when it was to happen.”

Helpful Report

Posted 1 month ago

Hi, Thank you for the kind words about delivery and for taking the time to share your experience. If you have any questions about cutting your panels, please do not hesitate to contact us directly at info@panelcompany.co.uk. We recommend a sharp hand plane or sandpaper for micro adjustments. Kind regards, The Panel Company

Posted 1 month ago

“We bought 8 natural oak wide slat panels for a bedroom. The product itself is great... easy to install and looks fab. However, our experience with the delivery was shockingly bad. 1st delivery - cancelled due to driver sickness 2nd delivery - 3 packs correct , one wrong 3rd delivery cancelled due to driver sickness 4th delivery - incorrect pack again 5th delivery - correctly delivered Driver illness is forgiveable but incorrect delivery twice is very unprofessional. A 20% refund was offered and accepted. I thought that compensation was adequate. Thanks”

Helpful Report

Posted 1 month ago

Hi, We sincerely apologise for the inconvenience caused by delivery and greatly appreciate your patience and understanding. Please know that this is not the level of service we aim to provide, and we will communicate your experience to the Logistics Department for further review. We are pleased to hear that you are happy with your new slat panels and that the compensation was satisfactory. Thank you once again for your understanding. Kind regards, The Panel Company

Posted 1 month ago

“I have not received a delivery date yet so I can only review the online ordering process, I was happy with the sample received at a cost of £1.99 , ordering the four panels I knew I needed was quick and straight forward, two end trims, two internal corners easy, trims for top and bottom not so good, it took ages to go back and forward to look at the speck for each one to find out the lengths they came in, or was there a choice of length as you want as few joins as possible, no doubt once I have received the products I will be asked for another review, and will be happy to do so.”

Helpful Report

Posted 1 month ago

Hi John, Thank you for sharing your experience with us. We appreciate your feedback on the trim specifications and will share it to the appropriate department. If you have any additional questions, please don’t hesitate to reach out directly. Kind regards, The Panel Company

Posted 1 month ago

“The staff are friendly and the wall panelling is good quality, but I had a issue with the payment which was not my fault and the delivery was delayed, so instead of 4 to 7days I took 12 days and they wouldn’t make a exception for what was there problem”

The Panel Company 3 star review on 29th January 2025

Helpful Report

Posted 2 months ago

Hi Paul, Thank you for sharing your new panels with us. We're so happy you're pleased with them! We sincerely apologise for the inconvenience you experienced and will ensure your feedback is shared with the relevant department for further review. Kind regards, The Panel Company

Posted 2 months ago

“Placed order which said 2 to 3 days delivery which was nearly 3 weeks Happy with the product but not the service”

Helpful Report

Posted 2 months ago

Hi Steven, Thank you for taking the time to share your experience. We sincerely apologise for the delay and any inconvenience caused, as all orders should be dispatched within a 4-7 day timeframe. We appreciate your feedback and will share it with our Logistics Team for further review. Kind regards, The Panel Company

Posted 2 months ago

“Could only buy 3 samples at a time which isn't enough. Also the same boards are £4 cheaper on another site”

Helpful Report

Posted 2 months ago

Hi Shaun, Thank you for taking the time to share your experience with us. Our website allows customers to order up to four free samples of most of our panels with a £1.99 charge for postage. If you need any assistance with ordering additional samples, please don’t hesitate to contact us directly on 01709 828 339, and we will be happy to assist you. Kind regards, The Panel Company

Posted 2 months ago

“Unfortunately I did not like the sample that was sent to me. I didn't not like the quality of it.”

Helpful Report

Posted 2 months ago

Hi Dawn, Thank you for taking the time to share your experience with us. We appreciate your feedback on the sample you received. If you have any additional comments or would like to share further feedback, please don’t hesitate to email us directly at info@panelcompany.co.uk Kind regards, The Panel Company

Posted 2 months ago

“Order from here as price seemed good and they were based locally. Item seems good quality Vs price. My only gripe is that we never received a call or notification prior to delivery. My only notification was that it had been delivered. Yup just left outside. Luckily I was to bring in, but not everybody could + bonus it wasn't raining!!”

Helpful Report

Posted 2 months ago

Hi David, Thank you for your kind words and for taking the time to share your experience. We sincerely apologise that you did not receive a delivery update, as you should have received a text message the day before your delivery with a time slot. In some cases, our delivery drivers will leave parcels if they deem it safe to do so. This is to prevent the need for rescheduling a delivery and delaying our customers' parcel arrivals. We will ensure that your feedback is shared with our Logistics department for further review. Kind regards, The Panel Company

Posted 2 months ago

“We haven’t received the items yet. Are you please able to tell us when they will arrive ?”

Helpful Report

Posted 2 months ago

Hi Jane, Your order is scheduled for delivery on 16/01/25. Kindly await finalisation of the routes, and you will receive a text message confirming the driver's estimated time of arrival. Thank you for your patience. Kind regards, The Panel Company

Posted 2 months ago

“Delivery is far too expensive. I only needed another end cap trim but it would cost another £15 delivery. Ridiculous!”

Helpful Report

Posted 2 months ago

Hi Belinda, Thank you for sharing your experience with us. The cost is due to our commitment to using our own delivery vans, instead of relying on third-party couriers. We appreciate your feedback and will make sure to pass it along to our Logistics Department. Kind regards, The Panel Company

Posted 2 months ago

“The delivery was on time. However, what they failed to tell you is that not all panels match and fit. I got marble panels but they did not match together when put up and had to be cut significantly, so not as the picture may suggest. Also purchased some corners which they recommended which were cheap looking and flimsy so had to Then purchase different ones. I have to say very disappointed as I had to buy more panels where the batches did not match so I then had to get plain white on one wall. Was so disappointed and wish they had at least stated this.”

Helpful Report

Posted 2 months ago

“Goods 2 weeks overdue and almost 3 hours overdue on delivery day without any updates”

Helpful Report

Posted 3 months ago

Hi Anthony, I'm sorry to hear our communication was not up to standard. We always aim to keep customers up to date with their order and delivery times. I will speak to the warehouse who distributed your order to ensure this does not happen again.

Posted 3 months ago

“Product appears very good. After sales less so. Got e mail post purchase to say that local branch would now be dealing with it and would be notified in advance of delivery date. Nothing heard for some time and had to chase local branch as not heard anything to be told 'They've been out of stock but believe we have just had delivery i'll check and let you know'. Nothing heard again other than a delivery without notification at 6.45am !! a few days later.”

Helpful Report

Posted 3 months ago

Hi, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused by the lack of communication and understand your frustration. We will ensure your feedback is shared with our Customer Services manager. Kind regards, The Panel Company

Posted 3 months ago

“Service from staff was faultless as they were friendly and helpful throughout. Had the panels delivered for a few weeks now and finally come to fit it but the quality was a little disappointing. The top and bottom edging almost shows the indentation of the panel. The top can be hidden with the trim but the bottom becomes unsightly”

Helpful Report

Posted 3 months ago

“Fantastic product just a shame the company left them in clear view standing upagainst my porch of passers by without any notification of being delivered anyone could have took them away”

Helpful Report

Posted 3 months ago

Hi Jill, Thank you for the kind words and taking the time to share your experience. We sincerely apologise if you were unhappy with the delivery of your panels. Our drivers occasionally leave orders in a safe location if they believe it is safe to do so, in order to prevent the need for rescheduling and to avoid any further delays for customers. Kind regards, The Panel Company

Posted 3 months ago

“The panels were damaged when they arrived but I have to say that the customer service was excellent. They were very quick to respond and tried to resolve the problem immediately.”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience with us. We’re sorry that the panels arrived damaged, this is something that should not happen and I will pass on this experience to the logistics manager to ensure it does not happen again. I'm happy our customer service team were able to resolve the issue. The Panel Company

Posted 3 months ago

“Waited in for 4 hours for them to tell me when i rang to see where they were that they wasnt coming due to weather”

Helpful Report

Posted 4 months ago

Hi Rachel, We sincerely apologise you did not receive any communication to explain that bad weather conditions had caused us to cancel your delivery. We completely understand your frustration and will communicate this to our Logistics department to prevent this type of incident happening in the future. Kind regards, The Panel Company

Posted 4 months ago

The Panel Company is rated 4.6 based on 3,379 reviews